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October 2023 by K E
I was going to give a 1 star review but thought I should consider the positive things in this apartment complex.Package concierge is a hot mess. It's been a hassle in the past and all this week. There's been other people's packages delivered in the same locker as mine and I've had packages delivered in the same locker with other people's packages. The only difference is that I actually deliver other people's packages to their front door or turn it in the leasing office. I even saw a package with my name and address emptied once in the trash. Lol Not all residents have the courtesy or honesty to turn in packages that aren't theirs.You pay extra for that service and it's supposed to be convenient.Today, I have a package that said delivered but the concierge said otherwise. I contacted the leasing office but offered no resolution. I decided to swing by to explain my case - I need to retrieve the package because a family member is going out of the country the next day and those were gifts for my nieces and nephews. Ashley offered no help - - - which is not the service I'm used to. If it would've been Stephanie or Victoria, I would not have to ask twice. They have both helped me locate my packages in the past. Together we looked through all lockers and packages. What Ashley gave were excuses after excuses- they only help with packages on Wednesdays- they've been locating packages for residents all week- she's working by herselfI asked if she could do an exception since I really need that package. Nope, 0 compassion and just repeated her excuses.Other than that, Gary, Stephanie and Victoria has been very helpful with issues. I know Stephanie no longer works here, she is missed.I have been living here for 5 years and Ashley's service skills is not it.
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September 2023 by Ryan Small
The front office and management will walk you through getting an apartment with kindness and empathy. They will go above and beyond to make sure you are happy and settled. Moving can be stressful and tjey make it an enjoyable experience.
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August 2023 by Mara C.
Unit above me literally pierce holes in the floor by "walking" I literally hear it whenever anyone STOMPS ..sounds like heavy marching oh God even worse when the heels are on. If you'd like hearing everything above or under u GO FOR IT. Should've took reviews seriously me personally ? they don't lie!! Just spoke with Ashley "we've informed, I can't make her it's day time" says hesitated like duh LOL!!! However can't blame staff just the builders & yourself for non believer reviews hmm
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August 2023 by Carolyn Bonds
My name Ms Bonds and l like to tell anyone if you are looking for an apartment in Aubrey Tx then the Landing at Little Elm is the perfect place first Impressions is the first thing l look for in finding a place to live. The staff was very Professional, Polite, and Friendly in welcoming me to view the property. l like the spacious open floor plan nice size Kitchen , Living room and dinning room area nice size bedroom and bathroom, and Balcony it checked off all my boxes .l have lived here almost 3 months and the complex is quiet and neighbors are friendly.l liked to give acknowledgments to the wonderful staff: Victoria was my leasing Agent from the start l had a lot of questions and she answered all of them Thank you for being so patient and making my process a good one.l like to Thank the other staff as well leasing agent,Ashley,:Assistant Manager Kristen :Manager Heather and Maintenance: Mr Gary and Mr Drew Thank you all for what you do to make all of us that live here and enjoyable one
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August 2023 by Lorna Henry
Here at Little Elm it’s a beautiful community and we love it here. The staff are so amazing and respectful from the office to maintenance. My husband and I feeling so grateful that we choose this place overall the different places we looked at. Keep up the great work staffs. God bless you allThe Henry’s
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August 2023 by Ed Delgado
I've lived here 9 months now and absolutely love it here. The office and maintenance team are both excellent and always attentive as well as responsive. The floorplan is larger than any other apartments in the market and rent is very competitive, definitely a great value. The apartment also has a large laundry closet able to accommodate my full-size washer and dryer side by side. The patio/balcony is spacious as well. The pool, gym and landscaping are always well maintained. I am happy and proud to call The Landing my home.
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August 2023 by Logan Gilvin
My wife and I had a five star experience when moving to The Landing at Little Elm! We relocated from Indiana due to a job and Victoria was beyond helpful with our moving process! We can’t thank her enough for making our lives less stressful and super easy! As far as the complex goes, we love everything about it! Our apartment is spacious and elegant. The complex is very well maintained and taken care of as well. We couldn’t have asked for a better place to live!
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August 2023 by Shadondra Airy
I have been in my apartment a month. I immediately fell in love with the floor plan. The kitchen is my favorite and the space overall is perfect. The apartment staff is really nice and professional at all times. Gary, maintenance, is a sweetheart and awesome. Move in process went smooth except for one thing: I signed my lease and immediately contacted internet, light company, and changed my address on all my accounts to the initial unit. I am a person that’s about my business, I get on top of things. Get another email a week before my move in date to sign a lease, called to ask why to be told they changed my apartment. That became a huge issue for me. Victoria made it right and was very apologetic however communication is the key. My intent isn’t to be negative, FEEDBACK only. A call to advise of the change would have been nice and the professional thing to do. Secondly, these walls are EXTREMELY THIN. The previous apartment I lived in in Lewisville, I was on the second floor and my neighbors above me was a nightmare therefore I specifically chose third floor here only to experience noise from my neighbors below me or across from me. I honestly think it’s coming from both. Mind boggling how I hear them so clearly. Walking, running, talking, music, slamming doors, however it isn’t as bad as where I came from. If I can hear it clearly my heart goes out to the people below them! Cross your fingers that you move in a building with decent neighbors. Other than that and the HORRIBLE traffic if you can tolerate them both The Landing At Little Elm is the place for you. The grounds are kept nice and clean. I walk the apartments after work for my daily exercise. It’s always nice and quite. With all that being said I honestly have no regrets choosing The Landing At Little Elm.
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August 2023 by Adrian campos
Kristin was GREAT!! She definitely assisted us alot with a million questions we asked her! She made us feel welcomed, and wanted! Also shoutout to Victoria for assisting whenever she could and making us feel welcomed too! Amazing property and staff! *give them a raise lol*
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March 2023 by Bailey Hall
Make sure you take a photo of your inventory and condition form because they will fraudulently charge you for any damage from previous tenants and then claim they lost the form.
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March 2023 by Kennadi Wilbert
Wow! Not only are these apartments the nicest, largest, and best maintained complex around but the staff? WOW! Victoria Valenzuela needs a raise ASAP! She was the kindest, most attentive and hard working member of staff I have ever encountered. She went above and beyond for my husband and I and made triple sure everything was perfect! If you're looking for an amazing renting experience please ask for Victoria! She makes the whole process seamless, stressless and you'll get a laugh or two in while you're there! I also have to shout out Gary Williams, our maintenance man, who is quick and efficient at every job we've requested of him! He comes in with a smile and leaves you with that same smile when he leaves! You rock Gary!
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March 2023 by Dorisbel Acosta Santos
Thanks a lot to The Landing at Little Elm Apartments!! I am really having a great experience. The company rental process and the staff are great, I couldn´t recommend them more! Victoria is phenomenal at her job : extremely professional, organized, kind and very supportive, her colleagues as well: just great people that are doing their best to make sure that everything is in order. Thanks a lot.
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March 2023 by Heather Koppenhaver
From the very start of my interaction and all the way through my move in Victoria made everything so simple and allowed me some peace of mind in this transition. She is such a sweetheart and was on top of every little detail. Since moving in, that has continued with all of the staff here and I am very happy that I decided to call this place home! Spacious floor plans at good rates in a great community.
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August 2022 by Michelle Fox
First I’d like to personally thank Stephanie, our leasing agent!! She was diligent, professional and very kind during our moving in process. There were many steps to take and she was so helpful! Our family has lived here for 4 months now and are very happy here! Every time I go to the office I’m always kindly greeted by Stephanie and Victoria. Great staff! They continue to make sure our family is taken care of. Maintenance always comes through with flying colors (thank you Gary)! Thank you all for welcoming us and your continuing efforts to make this place feel like home.
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July 2022 by Chloe Dembski
Love love love the landing at Little Elm!! Everyone there is so incredibly kind and helpful! Maintenance requests always went through super fast, and the neighbors are great! 10 out of 10 recommend!!
