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December 2023 by Omar L.
Have gone to this break plus 2 times with appointments and both times the schedule time is irrelevant. Today i call and there is one car ahead of me so i get there 10 minutes later and now there is 2 cars ahead of me. No biggie, i wait. 1.5 hours later waiting in there, now there are 3 cars infront of me with no communication or heads up! How??? Left and went the little elm one on eldorado and they took me in right away
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November 2023 by Jarek
Excellent customer service from the time I handed over my keys to the time my vehicle was finished. I appreciate the friendly knowledgeable staff. Steven Burns provided lots of information. Overall excellent experience. I found a new home for maintenance on both my vehicles. I'll be back!
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November 2023 by Jacori B
Service was great! Steven and his team worked with me given my situation I will definitely recommend anyone whose In need of service repair, 10 across. I will be back.
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November 2023 by Bobbie Jackson
I called Brakes Plus and spoke with a gentleman regarding my heating system in my car. He was very polite and informed me to bring it in as soon as possible because they get really busy. I took my car and they resolved my issue. I now have heat. The customer service is great and they truly look out for you. I highly recommend this location in Aubrey (380 University Dr.) Staff is professional and courteous.
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November 2023 by Sasha S.
Don't be fooled by the kind and sympathetic act. Brought my car to this location for a simple alignment and break check. My car was pulling to the right a little and sometimes shaky when breaking- classic alignment issue. After dropping my car off, about 2 hours later they call to give us the "rundown" of what was going on. We were told I needed new brakes, new rotors, new wheel bearing, and my shocks were leaking. Because of this, they were unable to do the alignment until that was all "fixed". Which of course, was quoted at over $2000. We are in our early twenties and do not have that kind of money. The guy said he would "work a deal and make something happen for us to be safe on the road". He even mentioned how he would feel uncomfortable letting his wife or daughter drive a car in this condition. So, of course we were concerned and kind of panicking. My boyfriend said he needed time to look into all this and would call back. We decided it would be best to see for our selves, went back to ask to look, but my car was already out of the bay and in the parking lot. When my boyfriend mentioned he would be inspecting the car himself, the guy up front became very silent. We spent almost 10 hours of our day researching, buying the parts they said I needed, my boyfriend taking my car apart himself to replace what we thought was broken only to find out NONE of it needed to be done. He made it seem dire. The rotors were smooth and not warped, the break pads could be replaced but by no means were awful like he made it seem (we discovered they were installed in 2018 after taking them out), and the wheel bearing was fine. Should've known this because my car never made any noise unless it was shaking when i braked. We decided to change the wheel bearing anyways because my boyfriend spent two hours getting it all apart. The night ended with a broken lug nut, hundreds of $$ spent, and almost 10 hours we won't get back. When all they had to do was an alignment (that would've been $87 at that). If you made it this far, please don't waste your time here.
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November 2023 by Courtney Brinkley
Steven was the most helpful along with a few other people who helped us out. They were able to give us the best quote for some of the work we got done and will do in the future. We have been coming to this location for the last 5 years for any work we need done and they have been the most honest and easy to work with. Thanks brakes plus for all the help!Service: Auto maintenance
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October 2023 by David Lee
Justin and the rest of the team at store 310 helped me out in a big way! They got my car in quickly, gave me an honest inspection, transparent pricing, and did high quality work on a complete brake and rotor change and oil change. Firestone who??? I’ll definitely be back to this location again!
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September 2023 by Justin Lacy
These guys are always extremely professional, friendly, and caring. I’ve had a few different services here, mostly inspections and oil changes. Incredibly cool people who feel like buddies you can have a conversation with, and they do great work too.Services: General repairs & maintenance
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September 2023 by Katya C.
Today I noticed my brake light was broken so I came to Brake Plus and they were able to help me right away even though they were extremely busyThanks to Steven it was a great experience will definitely be coming back to this location for other services my car will need
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September 2023 by Pat T.
I've been to Brakes Plus a few times for oil changes and brakes. Neither time did they try to upsell to me any unnecessary parts or services, as I feel most automotive places do to women. They made recommendations and got me in and out in a timely manner.
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September 2023 by Ayana Hill
This is a great location! Steven and Cam are the best! They take care of everyone like family! When I first walked in Steven greeted me and he was so nice and helpful from start to finish. I love that I left with a written list of recommended services and prices so I don’t have to try to remember months from now what needs to be done. I will be coming to this location for anything I possibly can. Thanks again guys!
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September 2023 by Lindsey Southard
Steven ( the manager) took such great care of us. He squeezed us in to fix my ac. I was scared to drive to and from work this week with her in her car seat without working ac and he took the time to help us ! I would 10 out of 10 recommend this shop !! They even offered myself and my little ones pizza while we were waiting. Excellent customer service! Thank you for all your hard work!Service: A/C installation & repair
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September 2023 by Keke “love” bunny
Brakes Plus is the place to be! Steven took such good care of me and my car! The customer service is beyond compare and they did a great job getting me back in the road safely. I appreciate Steven so much and I’ll be back for more of my car needs.
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September 2023 by Dede
The team here at Brakes Plus is amazing. And the costumer service is like none other. Marcos is very friendly. He took his time to dive my family home so we did not have to stay and wait for my car to be serviced. He also picked us up when my car was ready. I am a costumer for life!
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August 2023 by Skye V.
I've Waited 3 hours to get a simple and standard oil change and brake inspection done. Went in on a Tuesday and they were not busy at all. After brake inspection, one of the store associated came to me suggested me to replace rotors telling there are cracks in them. I went and took a look at them myself and did not see a single crack. He sounded inexperienced, nor does not have a clue about cars or repairs, just trying to get me to pay for repairs that I don't need. I consulted with another person (a mechanic ) in the shop and he had a whole different opinion tell me I don't need a rotor replacement, saying everything is still in great shape, pads and rotors. Another thing too is I requested just a simple brake lubrication and they told me they have to do a rotor resurfacing before lubrication, that to me sounds like they want to me to pay more for repairs that I don't need. Don't come to this location if you're looking to get your car maintenance, your best bet is go elsewhere with knowledgeable mechanics and personnel. They just trying to get you to pay more for what doesn't need to be done. Bad experience and not willing to accommodate customers. Will not come to this again.