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May 2024 by Kessler Park
I’m giving the Walgreens Pharmacy at 8100 Matlock Rd in Arlington Texas a 1 and I wish I could give it a zero but Google won’t let me. The reason I am doing this is because the pharmacy does not respect patient privacy at all! They need to come up with a way to communicate private and sensitive information to their customers. I was at the pharmacy waiting on a vaccine and one of the pharmacy workers yelled very loudly in the drive thru window to a customer that his Trazodone was not ready. She said his whole name and everything! I was like Wow!!! Now we all know this man’s whole name and that he has a mental health diagnosis and is on an antidepressant and that his doctor hadn’t sent the prescription over yet. I’m pretty sure he didn’t want everyone to know that. Like what if some drug dealers know how to make some street drug with Trazodone and lie in wait pretending to shop and grab patients’ meds or follow them home. I know that may seem like a stretch but it’s very possible. Do better Walgreens! Teach the pharmacy staff some decency and how to communicate private patient information.
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October 2023 by JaShon P
Customer service is so hard to come by these days. The pharmacy at this location is ridiculous. Not only are they not trained properly but refuse to admit to there wrong doing. If a customer is quoted one price over the phone and then told the price is $80 more up on arrival, clearly there's an issue. To be told it's your insurance.... when you entered in my order 4 times in front of me, rather you take ownership of your error, you rather pass it off as 'it's the insurance company'. This was truly a life or death situation and no concern was given. I proceeded to call the next morning after speak to my insurance company, confirming no verification was ever done by walgreens, all to be told I can go somewhere eles by a walgreens manager! The same manager who was there the previous night and refused to come out and DO HER JOB!
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September 2023 by Jay Star
Customer service is so hard to come by these days. The pharmacy at this location is ridiculous. Not only are they not trained properly but refuse to admit to there wrong doing. If a customer is quoted one price over the phone and then told the price is $80 more up on arrival, clearly there's an issue. To be told it's your insurance.... when you entered in my order 4 times in front of me, rather you take ownership of your error, you rather pass it off as 'it's the insurance company'. This was truly a life or death situation and no concern was given. I proceeded to call the next morning after speak to my insurance company, confirming no verification was ever done by walgreens, all to be told I can go somewhere eles by a walgreens manager! The same manager who was there the previous night and refused to come out and DO HER JOB!
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January 2023 by Kyky Navarro
If I have -5 start I will give you your costumer service is a joke
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October 2022 by Corbin Cashen
This pharmacy went above and beyond for me.
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October 2022 by Becka Brady
Since we moved to this area my husband and I are so impressed with this Walgreens. It has actually been the best Walgreens pharmacy experiences we have had. The staff is great. Very kind. Helpful. In fact, they helped us solve an issue that took a couple of days. Never were rude. Helpful. Kind. This is definitely the best Walgreens in South Arlington.
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September 2022 by Karen Mims
Great customer service throughout the store. I was in Pharmacy for my yearly flu shot and paying for items at the front register!!!
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August 2022 by showan musa
Worst place that I’ve ever seen in my life, I just checked my account that I got charged $105 for not getting anything I went back there and show them my account that the have been charging me, and manager answered I can’t do nothing about it I showed him that I got charged from them he was like call 1800 and walked away from me his names (RAY) very rood guy. But I promise that I’ll make you guys spend more than this what I got charged from your store I’ll take you guys to court and pay way more. Very bad manager very rood not even look at my account when I showed him that I’ve been charged (RAY)
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May 2022 by Velma P
Great place to shop with coupons and weekly sales. Staff very helpful.
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April 2022 by Rob DuMond
I have seldom seen a more confused, ineffectual and non-communicative pharmacy. This group is unapologetic in the fact that their communication skills are sub-standard, and they are always ready to shift the blame to something that can be "out of their control". I have worked in the healthcare field for 25 years and have never seen a pharmacy so unwilling or unable to troubleshoot issues or take charge of communications when their clients' prescriptions are hanging on the result. Have no fear, Walgreens, you will soon have one less patron for which to do your job. At this point, I would trust the teenagers at the CVS down the street.
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March 2022 by TRANG LE
Drive through covid testing---they are awesome, quick and nice. Thumb up,,,up...up
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December 2021 by Tara Deweese
I came in for a prescription for my sick child who was in the car. I waited in the drive thru line for 10 minutes and the tech at the window claimed that they didn't receive the prescription. I called the provider and they sent another one, I got back in line and waited another 30 minutes for them to again claim they didn't receive it. I called the provider back and they called the pharmacy who then finally gave me my prescription. The tech had a smirk on his face any time I asked a question. He then asked me if I wanted to come in to wait for my kid's prescription to be ready. I went to the drive thru for a reason.
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June 2021 by Angela Alexander
Always find what I need and great customer service.
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May 2021 by Cindy McCoy
UPDATE: A month ago I reported about the strict rules regarding passport photos. I was trying to renew mine.....No smile and no ears showing. I promptly went elsewhere and am happy to report, I received my renewed passport today with earrings, hair over ears, and a big smile on my face....no issues!!!! Stop making people use mugshots for their passport photos!!!!!!
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April 2021 by Carl Jones
WTH Dr.office sent my prescription to the Matlock and Turner Warnel store,I use Greenoaks and Matlock go to pick it up and their closed for lunch WHEN DID THE WHOLE PHARMACY DEPARTMENT START GOING TO LUNCH TOGETHER AND WHY CALL ME TO PICK UP IF YOU'RE CLOSED never had this issue with other locations WTH
