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June 2024 by Sammy Mcmillan
Old Hispanic women in her 70s about 13 minutes before her shift ends told me no I’m about to leave when I asked her for help with a item I’ve never had an associate say something like that in my life how does this company hire people like that
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June 2024 by Ernie Reyes
Tried to visit at 11:40pm saw the 24 hours posted on the building in large bright red letters only to find out that all the lights were off and doors closed. Simply put: remove the 24 hours since from the building.
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April 2024 by ZORIA Manning
They don’t move with urgency, I called when they first opened at 9am to confirm that my medication would be ready
I am in so much pain I need the medication they ensured me by 9:30am I can pick up
I arrived at 10:30am giving more than enough time and they still tell me additional 30 min
I will never come here again!
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April 2024 by Mandi Sullivan
Can't count how many times I've been to pick up my prescriptions just to see a sign posted there is no pharmacist on duty and I can't pick them up. Customer service barely acknowledges you until you ask for something then you get an attitude. Changed their hours but outside signage still indicates 24 hours.
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March 2024 by Staci Marie
I go tonight to this Walgreens & I didn’t realize the hours changed. There’s a worker at the door literally in front of it & a customer had to point to the door that I was there. Worker had the door locked and when he unlocked it he rudely says “we close in 5 minutes” but he wasn’t letting me. I had to stare at him and say that’s 5 minutes to get what I need then he proceeded to lock the door behind me and did the same thing to everyone who tried to come in. I understand workers want to go home but it’s still a business and locking doors before closing time to force people to leave is not good business. I missed the memo about new closing times I’m sure others did too. A little bit of customer service goes along way.
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January 2024 by Annie Tran
I normally get my prescription on Matlock and Green Oak but unfortunately they don’t have the Covid medicine for a few days so they find me another Walgreen that have it in stock (Matlock & Mayfield). I called the pharmacist to confirm but a guy is being very rude over the phone . I ask if I can pick up tonight or not and he said “will try” so I said Sir what’s that mean ? He said ‘Will try . I asked him please confirm since it take me 15 minutes to get there. Then he responded in two word again “ will try “ OMG!!! Are you serious with me .#rude#unprofessional
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January 2024 by Aniagreia
This location needs new management. This store is located close to my home and they never get prescriptions correct. Each time they mess up my prescription I’m forced to go to another location and I’m sick. When I go to other locations they always mention how this location always messing up people’s prescriptions. Not to mention they get rude on their mistakes and tell you, that you should try another location instead of apologizing for their inconvenience. It’s sad.
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January 2024 by Scott Niswonger
I have been a loyal customer of walgreens for over 20yrs. But DO NOT USE THE MAYFIELD/MATLOCK pharmacy!!! They don't know their profession from a hole in the wall. My cockatiel can run that circus better than they can!! Go back to school and learn your job!!!!
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December 2023 by Sean McElrea
Completely rude in the pharmacy. Unwilling to listen to customer. They keep running script against wrong insurance number. And say it's not covered then a few days later will find out after I spend multiple hrs on phone with them and insurance company that they are in wrong then will fill it. Moving all scripts to another location. If we weren't required to use walgreens by our insurance we wouldn't use them at all. Wife fill antibiotics that cost more from this pharmacy than their published non insured price found out they ran it against wrong number and seen they weren't covered so charged more for them.
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November 2023 by B Karlton
I understand there are a few homeless people that be in this area and understand that the this is a 24 hour store but it is ridiculous that the restrooms are closed at night because the people that work in this location are to lazy to clean up and do your job. I have issues with colon and sometimes have an emergency to used the restroom because I have ulcerative colitis it’s not right that somebody with my condition should haft to be dealing with foolishness like restroom being closed at a 24 hour store
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October 2023 by Patricia Hernandez
I have been a customer of Walgreens for over 20 years but I will no longer be. I was humiliated by one of the cashier working at this store because the cashier could not scan the product I was buying at the register and told me he could not sell it to me and told me to leave the store twice. I told him I wanted to talk to the store manager and then he said the F word and told me and my husband to leave for the third time. My husband was very upset by his behavior and when the manager finally showed up, she did not even try to listen to us and told us to leave. This the worst, unprofessional customer service we had ever experienced. My husband and I had contacted the headquarters to file a complaint.
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October 2023 by Patty V
This is the most inefficient and disorganized mess of a pharmacy I have ever dealt with. Nothing is ever ready on time, nobody ever answers the phone and they can't keep accurate records. They should be shut down.
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September 2023 by lost night
Amazing service and wonderful trained crew I went in at 1:28 to get a gift card to put money on my phone and he informed me that I could put it on my cash app
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July 2023 by Rupert M
2nd time the outside Glacier Water Refill station is out of order. Also it’s doubled in price. Now $2.50.
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July 2023 by William Pringle
Understaffed,
