Vandergriff Honda Parts is a reputable automotive service center that has received mixed reviews from its customers. The service advisors, such as Chris Lapid and Victor, are praised for their friendly professionalism and their ability to address customer concerns promptly. Customers appreciate the efficient service they receive, with one customer noting that their car was returned within 24 hours after a problem was identified. However, some customers have had less positive experiences. One customer reported issues with the finance department, including a lack of transparency and communication, as well as an unexpected 3% charge for using a credit card. Another customer expressed disappointment with the lack of updates on service status and delays. Despite these concerns, the overall sentiment towards Vandergriff Honda Parts is generally positive. Customers appreciate the expertise and dedication of the service team, particularly the service managers like Kyle S. and Hongo Lo, who have been able to resolve issues and provide exceptional service.
Victor is an amazing advisor, I had a great experience coming here and it was all thanks to him. Victor is a true asset to Honda, I highly recommend him to anyone who is looking for friendly assistance.
April 2025
Always treat with respect here. Love the staff even though they are different every time I go there. Great place
December 2024
I spoke with Kyle S. one of the service managers and my issue was resolved. I was at the arlington location about 1 month ago I had my oil changed and Hongo Lo gave me the very best service I was in and out in a timely matter thanks HongLo.
