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August 2025 by Granny Smith
The service is good. I just feel this is location is too small for the business it gets. The line is always so long you can’t really get in the door.
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August 2025 by Mzungu Bibiyako
What a ripoff! $167 to ship a 5 lb package from here to Connecticut! And that's the slowest, cheapest service.
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August 2025 by Kim Hill
I am writing to bring to your attention a serious issue regarding a shipment I sent on July 18 from the UPS store located at 4401 Little Road, Store #6107. I took a new 16S iPhone for shipment to Lubbock, Texas (ZIP code 79411). The employee, with ID #337766, processed the package without requesting to declare its value, which I find concerning.
The package was supposed to arrive by Saturday but was inexplicably not shipped out from this store until Monday. Upon my follow-up visit to the store on Monday, I reported that the package was missing, as it had not reached its destination.
I have communicated with the shipping and receiving warehouse in Lubbock to confirm that there was no phone present in the package upon delivery. Despite my ongoing attempts to resolve this issue, including a formal claim with UPS via the 800-number and the corporate, the store manager has refused to assist, investigate, or even take the time to review the security footage from the store. This gentlemen was exremely rude and stated several time he was the manager then the owner.
This iPhone was intended as a graduation gift for my son, making the situation even more distressing. It appears that the focus at this location is more on revenue than on providing adequate customer service.
I urge you to investigate this matter thoroughly and address the concerns regarding the handling of shipments at this UPS store. It is crucial for customers to trust that their valuable items will be treated with care and diligence.
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August 2025 by Coach Coach
Terrible customer service. They close at weird times. They’re not open like other locations. They are always understaffed.
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August 2025 by Kayla Felderhoff
I had the holy Grail of Amazon and other store returns from starting a business and Misty G. kept it painless and kept the store rolling the entire time! Fantastic service and customer care
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August 2025 by Michelle Wise
I'm owed a refund and have not heard back from anyone
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August 2025 by Jacayla
She helped me even when I kept changing what I wanted, she didn’t get an attitude. She was very professional.
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July 2025 by John Giordano
This UPS is below average
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July 2025 by Juan Vega
In & out! Was attended to in a fast and efficient manner! Highly recommend
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June 2025 by LaDonna Alexis
The workers are nice and efficient here, but beware of checking the online price vs the store. This is the second time, it has come in about $10 more than what the online calculator says, and that is even with me rounding up the weight and measurements. Very expensive.
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June 2025 by Karen Taylor
The full service and helpfulness I receive EVERY time I visit my local store!
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June 2025 by Bill
It was a pretty good store, but it has been seriously lacking for quite a while.
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June 2025 by Tiffani Bearden
My daughter accidentally dropped her phone in a box that we dropped off and the employees went and searched to find the boxes and found her phone when they were super busy. We appreciate it so much, thanks for being awesome!
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May 2025 by Alyssa Sullins
I used to be a fedex store manager so I know shipping rules. I was told I had to purchase a poly mailer for a box that was corrugated. If I didn't have my 1 year old with me I would have gone back and grabbed one. I get it i was an easy target to not argue back but definitely unnecessary
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April 2025 by Jasmin B
Customer service was terrible.
