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September 2024 by Anthony Kidd
They do a ok Job.
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September 2024 by Benjamin Oh
I was looking for a body shop and a friend recommended Trans. I saw Trans had excellent ratings but what a disappointment. Took my 2023 Wagoneer when someone backed into my parked car and ran away. I told Trans I have 30 days rental coverage so I need it done in time. They assured me they were the best and I would be greatly pleased. Seems like they milked the whole 30 days before having me come back. When I went to pick it up, the work was bad. I might give it a pass if I was the 3rd owner on a 10 year old beat up daily driver but definitely not good work by any stretch of the imagination. Right side had massive amounts of orange peel, left side panel was floppy, middle section had dimples they claimed thats how the factory sent it. You would assume they would smooth out and block sand a factory part before painting. And dust nibs everywhere. Oh... and the car was dead. No power. I did my inspection and left them to make the necessary repairs.
Round 2, they burned the edges while buffing out dust nibs and other blemishes. I had to point it out to them. No way the pro's missed it, maybe they were hoping I'd miss it. They did get a replacement battery from Napa. Don't know why they didn't just put the original battery on a charger.
Round 3, Car has been repainted again. Looks better, but not perfect but I'm over it. Car is dead again. They killed the replacement Napa battery. The car is jumpstarted but the computers are not coming up properly. After a failed attempt to drive to the dealership I tell the shop to have it towed. I also let them know they have to cover the extra day of my rental car as they made my car inoperable. They said no, they had my car towed to the dealership and "washed their hands of the car". So after a thorough inspection by dealership it is determined this repair shop did not hook up a battery maintainer while working on the car with the doors open causing a very low voltage situation for the sensors to go haywire and failure of several computers on the vehicle. Some of the floppy body panels are fixed by replacing the missing clips.
My insurance agent said he's seen this before. Low end repair shop not familiar with high end vehicles and will cause this situation which could have been avoided if they only put a battery maintainer while working on it. Insurance company also stated if Trans was an "in network shop" they would have forced them to pay for all the damage they caused. But Trans is NOT in State Farms network. On a plus note, my insurace company is awesome. They paid the extra 2 weeks for my rental car, and the dealership covered my rental for the several days while it was at the dealership being worked on. As for Trans, what a disappointment. They had an opportunity to make it right but "washed their hands" when they messed up. I would hope they learn from this. So if you have a keen eye or a high'er end car, stay away. They might wash their hands of your car once they damaged it too.
After all this fiasco with Trans, I got rid of that car. If I kept it I would keep looking at the shoddy repair.
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September 2024 by Norman McMinn
Awesome work at a good price and timely matter..
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September 2024 by musaab abed
One of the best body shop that you will run cross he doesn't just help his own customer but he also helped other body shop with their estimates and to grow their business specially the estimator Brian so kind and so generous thank you guys for everything
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August 2024 by Martin Lisius
Excellent customer service.
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May 2024 by treasure me
Tran’s, Matt, and the whole team thanks for the help and advice… ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Dre
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May 2024 by a
Bad communication (just installed old parts instead of new without asking me, took 3 weeks and did not give updates), left a ton of glass chunks all over my trunk and below the trunk board, and smaller glass particles in my backseat (only realized there were glass particles in the backseat because I cut my hand trying to add backseat covers). The gear stick was also super stiff when it wasn't before. The job overall seemed so rushed (ex: paint drip). Didn't really feel comfortable asking them to work on my car again because they didn't care to do a good job the first time.
My insurance adjuster told me how shady it was that they were taking so long, and that a good, reputable body shop will update you multiple times a week as they make progress. Also, new parts take a week max, which the body shop told me it'd take 2 weeks. She also told me multiple times that there should be additional hidden damage, as she has done this for years and knows what to expect. At first, I just assumed they didn't find any hidden damage, but after receiving the car in a sloppy state, I wouldn't be surprised if they just didn't want to go through the process to request supplements.
If you're willing to get a lower quality job to save money, this is the right place. I'd choose this place if I was short on money. I'd recommend taking an extensive look when you go pick up your car. It looked good at first, except I didn't think to check for glass pieces left in the car from replacing the back glass... Also, make sure you don't need your car in a timely manner because it seems to be a common issue here. I'm glad the insurance paid for my rental.
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May 2024 by Michelle Engelman Berns
Oh how I wish I would have taken a before and after photo! I’ll just try to let my words paint the picture. First, this was an insurance claim thru USAA which I’m personally rusty with having not used insurance for an auto claim in many many years. (USAA is the way to go for grownups, I have to say. You absolutely get what you pay for with them, excellent service).
My entire experience went really smooth with Trans Auto body. Now grant it, I bumped my husbands car (aka my sister-wife) a month ago and so he heard from friends to take it to Matt and Brian and the guys over there, and was veeeeery happy, so it was a no brainer to use them again. But this time it was me that needed work and so I handled it start to finish.
Y’all, seriously from driving me over to the rental, the communication, the service, the office (clean restroom!) the courtesy ( listening to them on the phone help other people), and all up front, clear communication with both insurance and us. But mostly, the truck, my Dodge Ram Diesel Betty was back to new… and waxed and pretty as the day we bought her. I’m not kidding. I know it may seem like I only leave good reviews but if my experience is “meh’ I don’t think anyone cares. But when experience is as good as this, in Arlington Texas, I feel like people need to know. And I appreciate very much the info they are cash quotes or you pay the credit card fee; that is a really good business if you ask me…. Very no nonsense. And the quote for the work was very reasonable for custom auto body work! If I did t have insurance I think the quote would have been the same and speaks volumes to me.
So go look at my husband Chris’s Super Bee Coast Guard orange Challenger pic on his review for knowledge, and read this for my assurance. They took the appropriate amount of time to make sure it was done right (rear driver passenger door and lower bodywork was done from someone backing into me).
And Matt, both my husband and I think you should be in radio or a voice actor because you have a side hustle waiting for you if you want it lol.
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April 2024 by Chris Berns
These guys do amazing work. I had a pretty bad dent/ crease on my left rear quarter panel right where it meets the bumper and on the body line with a special decal thats no longer available, not only were they able to save the decal, they also removed the dent. VERY HAPPY!! Thank you Tran's and especially Mat. I would definately use these guys again and recomend them to everyone.
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October 2023 by Tammy Brennan
The first body shop I went to told me that the bumper needs to be replaced. The cost 1800. Trans Auto fixed the bumper for 250.00. It looks great. Can barely tell that the bumper was damaged. Highly recommend this place. They were freindly, quick, and very reasonable.
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October 2023 by Thao L.
My car got broken in. Those stupid criminal not only shattered the window but also ruined the molding, bands... anything surrounding the window. After 5 days, i've got my car back. Beyond my expectation. And they manage to get it cheaper than the estimated cost.
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September 2023 by Michael Kunda
Matt helped me in ways he didn’t have to, and was very nice & polite while doing so.
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September 2023 by An Nguyen
Friendly staff, quick services and affordable
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September 2023 by Brian “El Camarada” M
It's always a great experience getting my cars repaired here.
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September 2023 by Anonymous
The owner is awesome! Service is prompt and just great overall. Good business
