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September 2024 by Sherry
Taylor is a bomb salesperson. He knows the product and is very helpful and thorough! The store is conveniently located, clean and organized! Thank you Taylor for always being so helpful!!!
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September 2024 by Michell Hurd
Great place! Malik was very knowledgeable, professional and accommodating. I would highly recommend this store for all your bedding needs.
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August 2024 by Johnny
I suggest you do not buy anything from this particular store in Arlington. The lady that sold us the bed neglected to tell us that, even though they were going to bring down the bed and assemble it, the headboard would be coming separate through FedEx and be our responsibility to attach.
That wouldn’t be so bad except for this is the second bed we have purchased from this particular store and I am a disabled veteran and there’s no way I can move the king-size bed We purchased and attach the headboard.
When I called to complain about this on the day of delivery, I was told please call us when the headboard comes in and we will come down and install the headboard for you.
The headboard came in I called and they said sure for $150 We will come down and attach the headboard that we neglected to tell you would come later through FedEx.
I’m also very upset because the remote they sent down with the bed did not work, I was told we will send you another remote and please just call us. We will come out and that remote to your bed again they want $150 to come down to my house.
The sales lady Samantha, I believe her name was, was having hot flashes and not feeling too good and had to keep interrupting our purchase and my wife and I were more than patient and understanding about this something tells me this might be the reason she neglected to tell us that we were responsible for the headboard. $8000 is a lot of money to have to pay another $150 to have someone come down and attached the headboard.
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June 2024 by bryan douglass
Joseph's customer service was awesome need more like him.
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November 2023 by rafael torano
Very knowledgeable and courteous
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November 2023 by Tyra Sloan-Favara
We were making our purchase online but decided to come in and feel the difference in mattresses and we are so incredibly happy that we did!We have a king size bed, but we're looking at the queen size because of the price being expensive.Shanna K. greeted us immediately upon walking in & she looked up our order and put us on a queen and it was so small in comparison to the king. She also let us feel the difference in firmness and how different raising both head and feet together on one base vs separate.My husband had MS and he's disabled and most sales people move Too quickly for him and talk to fast for him but shanna was very mindful of him.Shanna was kind, thoughtful and she was very patient with us as we had tons of questions. We felt comfortable enough with her to ask all the questions we had and Shanna answered any questions we had honestly and even thought of some things we never thought of, which we greatly appreciate.Shanna even explained the process of keeping your mattress in great condition with the mattress protectors and how the oils from our bodies can still affect the mattress.Overall it was a great experience and we're so thankful we didn't purchase online bcs we would've been very unhappy w the queen and not being able to separate the foot/head lift separately.Shanna explained all the pricing and she even helped us with the prescription our doctor wrote for us to get the sleep number bed so we didn't have to pay sales tax. That alone saved us $500!!!My husband and I are forever grateful to Shanna for her excellent customer service! If you want a sleep number bed-go talk to Shanna! You won't be disappointed!Thank you so much for helping us Shanna! We can't wait to get our new sleep number bed so that we can start getting a greats night sleep!
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September 2023 by Alejandro Sanchez
Oh my god, it was the worst decision I could have made with my partner to buy a mattress in this place, it's a piece of trash, don't make the mistake we made and they charge you 750 if you want to change it to get an extra inch. Do not waste your money at this place, if you try to return it they will charge you 250 dollars to return it and if you paid for them to take the your other mattress, you will never see it again????
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August 2023 by Reuben Singer
Bri was helpful and explained the various nuances and choices available. Courteous and efficient service.
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April 2023 by Daniel Roberts
Me and my wife Had an amazing experience with Store Manager Riley. Not once did we feel pushed and he took his time educating and showing us what we actually need. Thank you Riley I will definitely send my friends your way.
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March 2023 by T REX
These beds is dope! Pricey AF though. You gotta be a high baller to purchase these. Have at least 3 grand in your pocket up front. No fake money up in here. Dont be el chepo. The best sleep you will ever have and also improves your shex life. Thanks sleep number. You are the O.G. Whatever you guys are smokin in the store keep it up.
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January 2023 by Bob Parks
Very nice salesman. No pressure.
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December 2022 by Rosalia Mulford
The staff was very helpful with my sleep needs. They helped me find the appropriate pillow!
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November 2022 by Jennifer Brumfield
Bought an $11,500.00 bed about two years ago. Now all of a sudden the head and feet won’t raise anymore. I’ve been calling them for 2 weeks and I’m getting nothing. No one will take my calls and it’s not fixed. Not a way to treat a customer who spends so much money with them
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November 2022 by Tara Whitley
Needing a new bed? This is the place to go.
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November 2022 by Subzero Hi
I have been to the store it's okay but nice Mall
