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January 2024 by Marshall B.
I had the worst experience with regions mortgage. If you are seeking a mortgage, please do no use Regions mortgage. The loan officer I had (Brady Hook)was very unprofessional. He gave me the run around for months and still did not service the montage. He was unresponsive and did not meet deadlines causing me to lose over $8000 in earnest money and other items. His communication was horrible so Much so that I escalated to his direct manager and guess what, I was still forced to work with Brady after the manager stated that he would counsel him. I got the run around almost 2 months. Until I just gave up and went with another company. The time It took to fill out the application and approval with underwriting was abut 22 days. I wasted so much time with regions we lost the first house we chose. Worst experience ever
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January 2023 by Katherine Post
I wrote a review days ago like four or five. Since then our bank has cleared the checks but they still won't give us their money it says available balance 5000 almost but still they will not give us their money every day is a person supposed to be there to unlock it and they promised us today before noon actually at 9:30 this morning there will be a manager there that will get the lock on our account unlocked. In hour an half we are going to be at families without a present for anybody probably running out of gas to get there because we've been waiting on our money all week I'm here to tell them now we will not be one of them people that get our money stolen will be back with a lawyer this is the worst Christmas ever. They have managers on the next street over on Collins that could come do it for him everywhere but they ain't going to take our money like I seen on the other reviews they got another thing coming and then I'm going to file the lawsuit that they ever seen.
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December 2022 by Katherine P.
Don't know what to do my husband's card is locked once again for the second time we have not even banked with these people but about a month and every time it's locked it just don't get unlocked so you can get access to your money and he went inside the bank today took an hour off work again to try to straighten this up well lo and behold they can't fix it right now and it could be as long as this coming up Tuesday it's about to be Christmas we are supposed to be out of town this weekend we have no money and they wouldn't even let him get any cash out of his account with his ID and everything what do we do these people are running our entire Christmas I'm devastated because I don't know what to do and they're telling us it's going to be almost a week but we can't even get any of our money right now all the stores will be closed too for Christmas it's just the worst day of my life for the second time dealing with these people can anybody refer me to anyone I can call or maybe do something else about it cuz this was a supervisor at the Arlington Bank on Matlock that tells me he can't even help me get any money in the out of my account from inside the bank this is a terrible Bank I mean awful Bank I would never refer anyone to this Bank cuz we can't even do anything without getting locked on our card and when you cannot go inside of a bank to withdraw money there's a problem with that whole system and that supervisor when you have money in your bank please somebody help me a phone number anything
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April 2022 by Randy Nguyen
Do not use this bank..horrible system. This bank is so slow. 10 days hold when you deposit a 1500 check . Never seen a bank this slow..not recommend to anyone
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August 2021 by Niecy Roman
Awesome customer service! Cecelia takes him time and helps you understand your business banking process. If you need a business account this is the place to go ! Ask for Cecelio
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June 2021 by jasonROXcarlySUX Will
Each and every customer is blk at this location. This is a bank set up 2 mess with blk ppl, primarily. Should have known with the glitchy website, the requirement 2 come in 2 prove identity, the lack of employees, no greeting or sign in sheet. Finally, when an employee spoke 2 me, he suggested i go 2 another branch. I was told i must come here cuz this branch is processing the application! I already damaged my trans union report applying with these ppl! I already regret responding 2 their invite 2 apply 4 their card! They have 1 banker waiting on the same client! Been sitting here about an hour! They have no weekend hours and don't answer the phone during business hours! Finally being waited on. This guy can't find my application yet they pulled my credit report. I get instant notifications when i submit an application!
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March 2021 by Danielle Ward
Always the worst customer service.
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January 2021 by Zoe
Worst bank someone could ever bank with. The customer service is horrible. It be a lot of fraud s*** going on at the bank & it starts with the general manager.
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November 2020 by JOHN GR
At this location the drive up ATM couldn't see anything?...I asked the teller,I was told "several people have complained,so they have complained,but nothing has been done ??"...Dont get me wrong the teller was nice.??5️⃣⭐..Its just the convenient drive up ATM...was an ABSOLUTE INCONVENIENCE FOR ME BY NOT WORKING ???AT 930 AM ON THE 17TH...(IT MAYBE TECHNICAL/POSSIBLY OUTER GLARE ISSUE..)BUT NEEDS ATTENTION ASAP.??..INCLUDED A PICTURE AS WELL
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October 2020 by Yesenia M.
Don't do business with this bank!! Regions bank financed our car a few years ago. They lost a $2,000 payment we made. They didn't allow us to have online banking because we wouldn't open a checking account with them. I was forced to drive to nearby towns to make the car payments. It was either that or pay by mail. Thank God I paid at the bank because I was able to have proof of my payment. After they harassed us for non payment we emailed them a copy of our receipts and just like that the calls ended. I never got a call back or a response to my email to find out what happened to my money in the first place. I couldn't wait to pay them off and be done with them. After that experience I laughed every time the teller would ask me to open an account with them. This place is shady shady shady!
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September 2020 by Lisa M.
The WORST BANK EVER. I put 2 IRAs in their bank which belonged to my kids and I took out some but after awhile all the money was gone. They won't talk to me. I'm the Custodian of the accounts. One account was put in as an IRA the other was regular. That was 2 years ago, I have done Nothing cause I don't have money for an Attorney My son and I went in over 6 months ago, someone switched the account from regular to an IRA. Said my son at 17 couldn't touch his money cause he didn't have a DL. He had a school ID and me. SomeOne Stole My Kids Money and I Need Help To Get It Back
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July 2020 by Stacy L.
Really great bank to use! Christian is very informative and knowledgeable! He takes his time when he helps you and don't feel rushed at all! I highly recommended using him! You won't be disappointed!
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July 2020 by Kara Lemieux
Always very slow in the drive thru. I was told noncommercial comes before the commercial line. I'm not quit sure why is that when they should have someone specifically just for commercial only. They stop doing commercial to take care of the other customers and I was told that over the speaker a few weeks ago.
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February 2020 by Lindsey G.
Worst bank ever. I have banked with many banks over the years and I have NEVER had as much trouble as with this bank. I opened the account over the phone and wasn't given a PIN for my debit card. I had to go into a branch to change it which I found out after a lengthy hold with customer "service". I successfully changed my pin yet the banker failed to tell me that my account was completely locked out. I had to go into a branch again and they "didn't realize" they had a signature card on file so they had completely locked out my account. I couldn't withdraw $$ at an ATM OR in person and This bank doesn't offer transfers to external banks for free. Save your sanity and bank somewhere else.
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August 2019 by Jamie Roxx
Very slow service and sarcastic tellers. Take your account elsewhere!