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February 2024 by H. Simpson
These guys do excellent work! And they work quickly! Truly a pleasure to do business with!
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February 2024 by Rachelle Sandel
Always the best service here. Great prices and great work. Very friendly!
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February 2024 by Sunn12024
I love Chandra and Rocky! Affordable prices and quality jewelry. Lots of laughs!
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February 2024 by Kadesha Marshall
Mr. Rocky “Balboa” and Mrs. C were very helpful. They took care of my needs in a timely fashion (about 20 minutes) in which I really appreciated. If you’re looking for someone knowledgeable, careful and fast when it come to your jewelry Quikset in Arlington, TX is the place to go. An added bonus is their prices are also reasonable.
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January 2024 by Agnes Dural
Always Great Service!Quick & Effective.
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January 2024 by Michael Williams
Great repair shop came in for two watch batteries and a link off of of a 3rd watch and got offered a great price with warranty and link reduction was free because they noticed it had a clasp for reduction over all best repair shop in Arlington area in my opinion also have a great selection of rings highly recommend for repairs.
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January 2024 by Davis Shea
Quick service, great employees, highly recommend!!
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January 2024 by Shawn Steagall
Friendly customer service always bring my watches here to be service and adjusted fair prices
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December 2023 by Larry Watkins
Long Story Short! My Eyeglasses snapped in Half! Went to my Eye Doctor to have repaired, was told there was nothing that could be done!Then I thought maybe a Long Shot; bt maybe a Jewelry Repair Shop?BINGO!!! Saved the Day.
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December 2023 by Cindy Melendez
Superb customer service here! Chandra is knowledgeable and creative! She has helped me stay within my budget more than once giving my old jewelry new life. Thanks so much!
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November 2023 by Tiffany Green
I've driven past this store many times over the years; never thought to stop in. Last week, I breezed in, just to ask a question about having my ring dipped. I was quite pleased to learn that they actually do that service in house while you wait. Because I arrived a closing time, I promised that I would return. Before I left, I chatted with the manager (I believe her name is Chandra). She was very knowledgeable and kind. She answered my MANY questions, even though it was the end of their business day.I returned later in the week and surrendered my wedding ring and the ring guards that needed to be repaired. The gentleman behind the counter tightened the tines on my diamond ring before he performed the service that I was expecting him to perform. In my opinion, that is good customer service. He did not have to do that, but it meant a lot that he did. I wish I took note of his name because I would have definitely mentioned it.Chandra showed genuine interest in making sure that I received the best service possible. She suggested a couple of things to enhance the appearance (several of the tiny stones had fallen out of my ring guards; she gave me two repair options. She also suggested that I have the ring guards dipped as well -- I haven't yet decided if I'll go that route, but I'm glad that she was invested enough to lend her professional opinion). She also offered a discount that I did NOT expect. Before our conversation was over, the young man returned my wedding ring, sparkly and looking good. I left my ring guards to be repaired and I'm looking forward to to seeing how it all turns out.I'm glad I made the decision to stop by. Both of my experiences were very pleasant.
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November 2023 by Brenda George
I have been frequenting this shop for the last 6 years and each time I go, I leave totally satisfied. The personnel is not only friendly and professional, they offer suggestions that are best for the customer, not just to make money. If you need jewelry or repairs go there first. I guarantee you won’t go anywhere else
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November 2023 by Cindy K.
0 stars if I could. Dropped off watches to have warranty batteries put in and asked to get a quote to replace glass face. Manager calls me next day and states the numbers are loose in watch. This is my everyday watch and it was going to cost $50 to replace. I told her no. When I went to pick up, I went to ask her what she was talking about as I wanted to see this. Mind you, I wear this watch every day. She told me she fixed it and was outraged when I told her I did not want it fixed. I told her she could keep it if she wanted. At this point she went behind the counter and removed all the numbers and left them loose in the face and returned the watch to me. I have come here for years now. Never again. If a manager is willing to do that, I would question her working with anything that had special meaning. I hope the owner sees this.
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October 2023 by Melissa N.
My husband brought in my wedding ring because a diamond fell out and an antique ring that needed to be reset. The sales receipt stated will call Monday. After a week he did not hear back from them so he went to the store to obtain the items. The representative working was very rude and stated, what you're not even giving me a chance to fix it? My husband stated no and she gave him back the rings. When I opened the Ziploc baggies I noticed that the large stone was missing from the antique ring. I immediately called the store and the same representative stated that it was in the bag, and repeated what type of stone it was. I stated that my husband came directly home did not open the bags and the stone was not there. I asked her to please ask around, look around and call if she found it. Well what do you know, she called the next day stating that while she was sweeping, she found the stone along with three of the smaller stones on the floor!! I am and surprised that they are still in business and I definitely do not recommend.
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October 2023 by Eric S
Great customer service. They Fixed my watches while I waited. The work went past closing their time on a Saturday evening but the team made sure the work was done properly and without rushing.Definitely recommend.
