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April 2024 by Bobby Davidson
I got my chair here. very relaxed atmosphere but still helpful.
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April 2024 by Nana Berry
Always helpful and great prices.
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January 2024 by Brandon Werst
The store and staff are great! I'll give them 5 Stars!**DO NOT BUY THE EXTENDED SERVICE PLAN**Customer Service, I'll give 1 star.I hope you don't need help with Customer Service for a warranty claim. You can only leave a voicemail.I left a message Friday at 10:30am. I didn't receive a follow-up call until today, Monday at 3:00pm. And as luck would have it, I missed that call by seconds. I called back right away...voicemail!You can't call them back, only leave a voicemail again.I called 5 more times...voicemail and voicemail.My disabled father is without his power lift chair, and I can't get a hold of anyone. And...it's 3:03pm on Tuesday.So now we'll wait again on day 4.This is Customer Service FAIL!
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December 2023 by carl browning
I HIGHLY RECOMMEND going to see "JENNY" at the Arlington location.She is such a delight, and so through. ?I felt she was very forthright and honest, without the pushiness of a commissioned salesperson.??????I got the impression she knew and liked her job. And was not trying to upsale you.So go see JENNY at La-Z-Boy in Arlington.
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December 2023 by Terry “TwisteDieseLady” Lockridge
Very informative staff. ? Love La-Z-Boy!
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October 2023 by tandk tandk
We worked with Kenneth! He was knowledgeable about all that lazy boys offer, he answered any questions we had and took the time to go through all the colors and fabrics Each chair can have.The store also had very good options to choose from. Once we sat down to buy the chair It was easy fast and we were out!
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October 2023 by GroovyGranny1959
Nice furniture but pricey
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July 2023 by Sherry B
Purchased a power recliner 12/31/22($3,500), received it 4/11/23. (Return date if we didn't like it was 1/2/23). Problem - when you sit in this chair you almost slide out of it before you can get the power to operate so you end up sitting on your lower back. We returned to the store 4/13/23 to sit in the storeroom chair - it's very comfortable & no sliding down. Manager told us you just need to sit in it. A couple of weeks later called manager and he said call customer service. After several contracts with customer service they replaced the seat cushion with a softer seat. They didn't address the issue of sliding out of it. Customer service says - tough we don't care if it's comfortable or not. You bought it. We didn't have to replace the seat so that's all we're going to do. Talked with customer service manager and was told the same thing. I'm very disappointed because we have been buying lazyboy furniture for 45 years. Both children have our old lazyboy furniture and it still looks and sits great.
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June 2023 by Melonie Hanson
Great selections for recliners! The sales staff are helpful, knowledgeable, and don't pressure you like some furniture sales personnel. I highly recommend.
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June 2023 by Tim Ruffin
You pay for what you get applies here. It's not cheap. It's definitely worth it. You pick colors, patterns and height adjustments. Manual or electric. Takes about 8 weeks because the build it to your specs. Mom will love it. Great experience. Great service.
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June 2023 by Suzette Lagray
Great store, nice and friendly sales staff. So many choices of great furniture, and fabrics. Thanks to Mike our salesman!
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February 2023 by Jason Browder
Very nice selection but a little on the expensive side. Also the warranty is not what it used to be. The employees are exceptional and extremely helpful.
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January 2023 by Jason Winningham
DECEPTION & FALSE STATEMENTS. The salesperson told us all their couches were made of "solid wood" and that they could all "withstand a 300 lb prop on the couch." Within a year the couch was falling apart and when we delivered it back to the warehouse (b/c it was still under warranty) a worker there flipped the couch over and we noticed the entire couch is made from particle board (NOT solid wood). Even though they sold us this couch under false pretenses - the store claimed they "can't" provide a refund but that the warehouse could...the warehouse said they can't the store has to. Corporate never responded. I'll never step foot in a La-Z-Boy again. BAD BUSINESS PRACTICES.
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December 2022 by Mike Haynes
We must have tried over a dozen recliners before selecting the right ones. There was no hurry from the salesman and he only left us to get fabric samples. All in all, an exceptional experience!
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December 2022 by Kimberlee Young
I took my son there on Saturday, November 26th. We own several furniture items from La-Z-Boy in Arlington, Texas. My son wants a recliner for Christmas. Our salesperson, Gene was knowledgeable and kind in helping my son find the right recliner for him.
