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June 2024 by Kaitlynn B
I LOVE THIS PLACE!! We had went to a different location earlier today, and let's just say it wasn't a real Joann's. We have been to this location multiple times, and it is normally clean and staff is really nice. They try to help you the best you can if they aren't in that section. However, there was one extremely nice lady her name was Kay! She was not from the yarn department, however she still helped. We had seen a sign that said 25% off of everything. They were supposed to be taken down, however she still honored it since the person in that section did not take the signs down. She went to the front of the store and took the discount off of the clearance tags for us. After that she told us that everything that had a red tag was 25% off. She let us go look at More ( she left work at 5). And then she even stayed to check us out again to make sure it worked right. Even then she scanned a coupon since we didn't have one. If the manager sees this, you need to give Kay a raise. I love her!!!!!
If Kay sees this I'm the girl in the pink shirt ?
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June 2024 by Lucretia Brown
Went to the Highlands location today. There was a very helpful pleasant cashier named Kay working who made the whole experience joyful for my daughter and I. Nice clean location.
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June 2024 by Микита Папагеоргий
Little selection therefore not much to choose from but that's the least of one's worries. The staff her are HORRIBLE. Not the least bit of friendly nor knowledgeable about their own store. There's this Indian or Mexican lady who works the registers and spends more time goofing off and conversating with familiar persons rather than seeing to the needs of customers and when you tell her you need some help she just chuckles. Don't waste your time here.
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June 2024 by Deb Kubo
This store is always good about not having enough cashiers to check you out. You have to wait and wait even for them to call someone up to assist the cashier which hardly happens. All stores in the DFW area are always bad about this even the one I shop at The Highlands in Arlington. They can have several employees on the floor but only one cashier. The customer is not their priority. It's the almighty dollar.
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April 2024 by America
they have the worst attitudes here
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April 2024 by Michaela D
One of the best Joann stores in the area for fabric selection. Always spend way more time inside than I plan looking at everything. I especially like how they carry the designer fabrics like Liberty London and Eddie Bauer.
The fine arts section is a bit small but still usually has most of the essentials and decent quality.
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April 2024 by Lulu Wang
Everyone who works here has been friendly and helpful. However, the store is ALWAYS ALWAYS understaffed. I've been here about 10 times now and each time, even when I just need a few buttons, it took more than 20 minutes to get out of the store. Today I waited 30 minutes to cut 2 pieces of fabric.
If you can place the order online for in-store pickup, make sure you do that
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March 2024 by Vi Nguyen
Always a great Joann's to visit. Stocked well. Fabric staff are usually helpful and try to give inputs if you ask them for any.
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February 2024 by Jeanette Garza
First time coming to this location and the last time I was In line apparently I was on wrong side blocking the isle told me walk around just walked a few steps to the right side but a white man stand in same place and doesn’t tell him anything cause he was blocking the isle same place I was she seemed like she was bad mood
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December 2023 by Elsha
Saved almost 90$ on remnants and decor. Great selection and cute options for fabrics!
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December 2023 by Debra S Barkle
Nobody bothers you but are happy to answer questions and are very polite and helpful. This location is huge and has rows of beads, not just 1 row. It's like that with most items- incredible selections.
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November 2023 by Tammy Fontaine
I have to drive from Waxahachie to Arlington to this store for Siser sublimation ink. It's the only store I have found that carries it. I have called once last week and once this week to see if they have it in stock. Both times faster than I can blink they say no we don't have that without looking. Sofrustrating!!!
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October 2023 by Lynn Chen
It's always short staffed but employees here are very helpful. I ordered something online to pick up in store.
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September 2023 by Sherry Bryant
This is a great store! It is llargerthantheone I am used to. It is clean, well organized, well stocked and had everything I was looking for. It will now be my 'go to!'
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August 2023 by Michael Wallace
Always full of different things for every style of hobby. It's never boring to visit. The store is clean and offers great customer service
