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September 2024 by Jessica Luna
Horrible customer service. I called before coming into this store and asked if a charm that I had originally purchased there for my daughter’s birthday a week prior could be placed on upon me bringing it in and they said yes. All to show up and be told no that I would have to leave it, I explained the situation that I would be out of town the next day, and Leslie said “there’s nothing I can do” and another girl there “Emily” who had a vape sitting next to her and rudely interrupted me saying “there’s others with more priority” when I kindly tried to explain what I had been told over the phone. Won’t be purchasing charms here anymore after I pick up my bracelet tomorrow. Thanks for bad communication, unsympathetic behavior and for disappointing my daughter on her birthday.
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September 2024 by Terry Price
Beautiful pieces of unique jewelry
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July 2024 by Charles Harlow
Always quality jewelry
Just picked up my Keychain that I've had for 20+years and had broken but they repaired it and I'm sure it will last another 20+ years
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July 2024 by djstroy13
The salesperson was extremely helpful and patient with me.
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July 2024 by Marisela Avitia
Thank you Carrie for an outstanding customer service ?
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June 2024 by B M
Tina and Leslie were amazing! Very helpful and kind. They are wonderful people!
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April 2024 by Beth Boecker
Love all things James Avery. This time had to get my granddaughter a Texas A&M key chain for her acceptance Fall 2024
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March 2024 by Doug Kelly
They were very helpfui
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February 2024 by Roy Gonzalez
Nice place.Friendly staff.
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February 2024 by Veronica Lindero
Love my ring and the customer service at the Arlington store, all their products are awesome quality, unique designs, everyone needs to own at least one of James Avery Jewelry piece
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October 2023 by Jose Trejo
Excellent
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October 2023 by Gale Kerstens
Love this place and the people who work there.
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October 2023 by Vickie Patton
The sales rep wasn't very friendly.
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October 2023 by Caitlyn T.
Whoever is answering the phone is very rude.. yesterday was my first time purchasing a James Avery charm to have soldered into a bracelet, so i forgot what time i needed to pick it up today. I asked very politely and was responded to with a "Why-don't-you-know-this-already" attitude..Also, while i was in there with my mother the lady that was "helping us" kept shooing my mother off. My mom has a slight Filipino accent so it takes patience to understand her, but it's not hard if you just listen. Definitely will be picking up my bracelet and going to a different location from now on.
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September 2023 by Michelle McCall
The people who work here are very knowledgeable about their products! There are lots of choices to pick from that won't break the bank! These items are made in Texas!!
