Home Services at The Home Depot provides a mixed experience for customers. While many customers praise the helpful and knowledgeable staff, who offer excellent tips and assistance, there have been instances where the service fell short. One customer had a negative experience when renting a carpet cleaner, as they were given the wrong attachment and had difficulty reaching the store to resolve the issue. The staff did not show much empathy or offer a discount to make up for their mistake. However, another customer had a positive interaction, where an associate named FERA went above and beyond to help them find a specific part, even calling another store to reserve it. Overall, the reviews suggest that the Home Services at The Home Depot can provide great service, with knowledgeable and helpful staff, but there is room for improvement in ensuring consistent and empathetic customer support, especially for rental equipment issues.
Zachary Gonzalez was very helpful! I needed a key made and he helped me and he gave great customer service!
December 2022
My family here too often to count. Great services. Helpful staffs and if you have questions, some staffs there will even give excellent tips on certain DIY.
January 2022
Great service. I had a problem in finding a correct light color and the associate was able to ask me specific questions and suggested me few options. Definitely, the associate has a very deep understanding. I will be back, in case I need any home decor or accessories to buy for my house.
