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December 2023 by Chris O
Extremely pleased with the care and rehab my Dad received at Encompass. Things were only challenging at first (during our first stay) aligning receiving pain meds in time for physical therapy, but once that finally got straightened out we made phenomenal progress. Everyone involved in his physical care were great and that sometimes is hard to find.I would’ve given 5 stars but I am dissatisfied with case management. There have been errors in ordering our wheelchair for home use. While Dad was there, our case manager was on the ball in attempting to resolve the order problem. But now that he’s discharged, I have not been able to get in contact with our case manager nor have requests for callback been received. It feels like now that he’s out, “goodbye and good luck”. I left voicemail this morning requesting a call back from ‘anyone’ (no one seems to answer phones in case management); perhaps assigning a different case manager. Still no call back. So here we are… 9 days after discharge and still no corrected order to the medical supplier.>>update: within 24hrs of this review, I was contacted by a representative of Encompass who is currently spearheading resolvement of the issue.>>> issue was resolved. Thank you!
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November 2023 by Patti Ford
I am so glad I came to this facility to recover and gain some of my strength back. The staff is caring and supportive, makes sure everyone is where they are supposed to be. The whole physical therapy dept is the best and they make sure you will be safe using your walker, wheelchair or motorized wheelchair and other aids. The nursing staff try their very best to keep everyone comfortable and keep pain to a minimum. The food is very good and you can get other things that are not on the menu.
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November 2023 by Uffj
The first month or so was great but as time went on the nurses seem to forget their jobs(?), the would ask us for what to do or where she needed to go even when we told them many times before hand. They ignore many requests as to NOT pull on my grandma's arm as she has a messed up rotorie cup in her shoulder. Yet they continued with their actions, not even having a count down or anything.
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October 2023 by Lynnda Hancock
My stay at Encompass health was top-notch!! The people there were amazing. I was in terrible pain and we didn't find out until later that I had a compound fractured rib and punctured lung. But they were so encouraging, working with my entire medical team of speakers. From the Dr's to the Physical therapists, to patient care tech, nurses, and even the custodian and meal prep was top-notch! I wanted to return after my spinal surfing, but there wasn't room so I was sent to another rehabilitation place. They didn't even come close to the level of care I received at Encompass! As you leave your last PT session, you "ring the bell" and everyone applauded. It's a wonderful place. I pray I never need it again, but if I do or my loved ones have a need, Encompass is the place to be!! Thank you for everything you did to help me during that difficult time!!
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October 2023 by katya taylor
Thank you to Jose for doing the research to get me into encompass, and thank you to Juan Martinez for going through all the effort just to get me to the best rehabilitation hospital in Arlington. If it wasn’t for those two gentlemen, I would have been in a SNF where Harris downtown hospital put me in when they knew I should have never been there in the first place. I was able to regain most of my balance, and make way more progress at encompass that I thought I would have. The team of therapists were amazing when it came to working in group therapy and one on one therapy and accelerating the healing process with getting my strength back and being able to walk again. The nurses and other staff were amazing and if I had to God forbid, end up back in rehab, I would choose and encompass.Thank you again Jose for taking the first steps and going out of your way, and doing the research to get me into a suitable rehab hospital, thank you again to Juan Martinez for going the extra mile and working with me so patiently.
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September 2023 by Penny Stevens
I love this rehab hospital! My mother broke her femur and they had her up and able to go home in 2 weeks!The staff was very professional and warm. My mother was welcomed and taken care of like family. She never felt scared and was always encouraged.The staff also helped with obtaining medical equipment and out Patiño rehab, transport to doctors appoints and oh so much more.It was a Godsend to me and my mother.
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September 2023 by Jill W
Encompass Rehab Hospital of Arlington is a wonderful facility. I give rave reviews to the staff. The staff here really care about their patients and they seem to enjoy their jobs, this makes a big difference in patient care. The therapists are awesome, the food was great, and my meds were correct. I highly recommend Encompass Arlington as a rehabilitation facility.
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September 2023 by Shauna Pirotte
Thank you Encompass Health Rehabilitation Hospital of Arlington Nursing Department! You took such wonderful care of my Grandfather, who I am sure is the WORST patient. He had a brain aneurysm that left him unable to take care of himself. Because of your wonderful nursing staff, at 91 he is still with us today and able to take care of himself again. Thank you so much! I highly recommend the Nursing Department Staff!
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September 2023 by Tee Time
The facility and staff are absolutely AMAZING!!!!!!!!! I'm very impressed with how the facility NEVER had a smell and was always clean. My bother was there for two weeks and the quality of therapy he received was SUPERB!!!!! Special thanks to Pamela Johnson, PT/OT Seema, Lorrie and Gina for taking such good care of him. Words can not explain the gratitude I have for you!!!!!!
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September 2023 by Samantha Thrasher
THE NURSING STAFF IS AMAZING!!They did a phenomenal job taking care of my grandfather while he was a patient. Cannot say enough good things about the care that he received. Highly recommended!
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June 2023 by Tiffany
My 19 year old son is currently a patient here. He has been here only 4 days he was moved here after a 21 day stay at medical center Arlington after being in a rollover car accident that left him paralyzed and killed his older brother. Since being here his condition has worsen. The facility isn't as clean as it should be the halls smell of urine there is blood stains on the floor of his room. There are so many things wrong with this place. My son begs me everyday to get him out of this place. This is so unacceptable.
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May 2023 by Team Arlington
My mother was a patient here after a brain injury and they did an AMAZING job!!! Encompass Arlington is truly amazing and the staff is hands down the best!
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May 2023 by Reynaldo Rios
I was recently a patient there after a back surgery but because I complained about my case worker (Rose) not returning emails or phone calls Ty (CEO)refused me staying there for extra therapy because in his words I had a bad time there. So if my daughter wants to see me she would have to drive to SW Ft. Worth location when we live in Arlington 5 miles from Arlington thank you Ty for the inconvenience.
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April 2023 by Reynaldo R.
I had a recent stay at hospital and I thought I had a good stay but according to Ty Taplin I did not and was immediately denied additional time to stay. So because I had a complaint against my case mgr (Rose) for not returning email or phone calls I didnt have a good sta and not allowed back. I guess the CEO was butt hurt over complaint and can use his personal agendas to decide on who gets to stay. I live 5 minutes from hospital but now my 17 year old daughter has to drive to west ft.worth location to see me way to go Ty
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July 2022 by Pamela Sears
The facility is great. But the case workers are not very helpful. My loved one was offered a place to go Blissfully Homes what a scam. All residents want to leave there. Why would you offer such a place to an elderly person.Lisa Newsom does not want to help with resources. As she promised my loved one.I know some people help a lot more than others but Jesus do better.
