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February 2024 by Damorrow Williams
We have been dealing with Don Davis Auto Group for decades … literally decades specifically Ernest Garza! We will work with no one but Ernest Garza!!!
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February 2024 by m Jayne
I have read all of the reviews here. I have not experienced any of these problems. I've always been treated with respect and they solve all my issues. I live over 2 hours away. I will bring my jeep back in for work or maintenance. The dealerships in my area ..Longview,Kilgore are absolutely the worst to deal with. So everyone can have a bad day. Honey goes along way ?. Ask forTy Rivers
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February 2024 by Miguel V.
If I could give them zero stars I would I came in as a walk-in for a oil change and was quoted two hours. Waited those two hours only to find out I needed to wait another hour and was given a half ass apology about Miss quoting the time. Do yourself a favor and listen to these reviews so you don't waste the time that I did that I will never get back. UnBelievable.
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January 2024 by Eddy Tello
Shoutout To Kevin, Since the beginning was very nice to me and my father, I normally don’t ever do reviews, but he made purchasing a car easy and had my back from the beginning! The hospitality from him and the rest of the staff was amazing and it’s hard to find that in dealerships. Thank you Kevin, you invited to a cookout when you see this!
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January 2024 by Machi Sollie
Randall Mims was an amazing sales person. He was patient, knowledgeable, friendly, and helped me purchased my new vehicle with ease, and without worry. He was with me the entire time and answered all my questions. He has an awesome personality. He even continues to call me consistently to this day just to say hi. I will recommend Randall to all my family and friends and because of him, I will return to Dan Davis to purchase my next vehicle.
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January 2024 by Jasmine Perez
I have purchased 2 cars with Chelsea and each time she was able to get me in me what I want while staying in budget.
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January 2024 by Coral Mabie
In the past three years I have been part of the purchase of seven vehicles and six of them have been possible with the attention Chelsea Curth has given me. If you are looking for a vehicle, she can lead you to your next quality car or jeep. It will be fun and exciting, guaranteed!
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January 2024 by Sophia Cazares
This Don Davis location has the best customer service. I’d like to give a special thanks to Chelsea in the sales department. She takes special consideration of her customers. She has helped me get into 2 great vehicles that fit not only what I want in a car but my budget as well.
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December 2023 by Barbbee N.
never take your car here because they do shit to your car or tell you that something needs repair but it does not show up on your inspection report. also if you decide to have your vehicle repair here, make sure you check your receipt because they tried to charge me 2 different estimates price on my receipt but i caught it !!! i had an engine replaced in my car and within a few weeks i had to take my car back 3 times because it was jerking. all they told me was to put some gas treatment in my tank. now it's been about 2 months of having my car and now the oil light and check engine light is on!! i took my car back and they are telling me that my oil sensor and cam sensor needs replacing and it's going to cost about $700. i had them to replace the cam sensor and when i picked up my car the horn and the alarm didn't work. i took it back the next day for them to hook back up my horn and the manager called me to tell me about a bad hose and something else ( but now my ears are on mute) all i heard was $1000 repair but he will give me a deal or discount for $800. he never mentions anything about fixing my horn or alarm.
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December 2023 by Cliff
Customer Service was great at Don Davis. Joshua Kelly was great. He asked all the right questions & made sure my needs were met.An overall great experience. I recommend Don Davis to any looking to purchase a new vehicle.
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November 2023 by Andrew G.
Maybe I'm lucky or just understanding that these guys are a dealership fixated between two massive cities but every time I've been in with my '19 Scat Pack for service, they are friendly, fast, and thorough. Having just moved here and not knowing/trusting any small shops, the service team gave me the peace of mind that I could deal with them for my vehicular needs.
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November 2023 by Kristal Elia
Took 3 1/2 hours to get an oil change! No communication during the wait! The guy in front of me was there for 2 hours for a flat for the vehicle that he purchased the day before at this location. Do not take your vehicle to this place for any type of service! Very inconsiderate of people’s time!
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November 2023 by Jeremy G.
Service Center opens at seven AM. Came to drop off car for service. Arrived at 10 minutes before 7, but door was open and lights were on. A lady in a meeting room with others told me they did not open until seven. Any one of them could have taken my keys. Went and stood by door to wait the 5 minutes and a dude gets up from behind the desk and walks over to me by exit door and asks me to wait outside for the five minutes. What a jerk. If this is the attitude towards customers, they suck as a dealership. Do not do business here.
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October 2023 by Jen R.
This was the worst experience I have encountered. I dropped my vehicle (2011 Jeep Wrangler) off on 9/22/2023 as I had an airbag recall and a couple of other things that I wanted looked at. I called a day or two prior to dropping it off to see if they had the airbag for the recall and also to see if they could look at a few things. I was going to be out of town the next week so I thought this would give them plenty of time if they had to order a part. They did have the airbag in stock so all seemed to be good for drop-off on the 22nd. When I dropped it off I went over what I wanted looked at and explained to the service rep that I would like to pick it up on the 29th. She stated that barring any major issues that should be just fine and she would call me if there were any issues and also to let me know the cost of the other repairs I asked them to look at. I called my service rep on the 28th confirming I could pick up my car the next day as I never heard anything all week and thought all had gone well. She told me they had not even looked at it. I explained again that I use my car for work and they have had all week to look at it. She said they would get it in immediately and she would let me know the cost for what I asked them to look at and repair. Less than an hour later she sent me a breakdown with the repairs and the costs. I let her know what I wanted done and she stated they would need to order the part and it may take 2-3 business days to receive it. I asked for a loaner car since they sat on my car for a week and never looked at it and I needed my car for work. She said no as my car was not under warranty so I rearranged my work schedule so I could work from home a couple of days. By Thursday October 5th I still had not heard anything so I checked in and was told the part still was not there. By this time I was very frustrated and I explained that via text to my service rep and she never responded. The next morning, October 6th I call the service department manager, leave a message, and he called me back. I went over the whole situation with him and he apologized and stated that my part had arrived and it should be ready that afternoon. I explained to him my frustration over the lack of communication and the fact my car sat for a whole week and was never looked at. Again he apologized and stated he would figure out what happened and offered to let me know when he found out it. Not necessary...he lost 2 customers that day (my husband who is a 4 time Jeep buyer and myself) and I told him that. His only response was that he hopes we change our mind. That was the level of customer care I received. I never raised my voice, used foul language, or asked for a discount. I was frustrated and also polite. My car was ready that afternoon and upon picking it up I noticed my phone holder that clips to my a/c vent was missing. It is not something that just falls off. It has to be tightened to put it on and untightened to take it off. A few other things were out of place but whatevs. When I went back in to explain this, another service rep came out to my car to look and he also could not find it. This was the icing on the cake. He stated I could wait until the guy who worked on my car gets back from lunch at which I explained I had already wasted enough of my time throughout this whole ordeal and I should not have to waste anymore time on something that should never have been removed from my car. He never apologized. He never attempted to make it right. He just said okay. I had paid my bill in full, did not say a rude thing to the cashier, nothing...and this was the customer care I again received. I really hope this was a one off situation where everything that could go wrong did as I would hate to think this happens more often. Unfortunately for Don Davis Auto Group, they have lost more than 2 customers. Jeep owners are loyal and also listen to each other. I have several Jeep owner friends who I told them my situation and they are also spreading the word about the lack of care or service from Don Davis. I am not one to leave b
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September 2023 by Camarie Wallin
They give a good oil change with free recommendation of things you should do to your vehicle. I think this is a great service that you can’t get elsewhere for free.
