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“I have been banking here 15 years plus now my Father, 2 sons, friends and their families as well. I’ve Purchased 3 cars and done a ton of other business as well. Great institution would recommend highly! Thanks Liberty One for all that you do!”
9AM - 5PM
5850 W Interstate 20, Arlington
Credit Unions
“I deleted my review from yesterday when I was harsh, because it turns out it wasn't an actual Texas Trust employee who reached out to me yesterday, but a scammer who spoofed their number. After talking with Tonya, who made things a lot better in how she talked and handled the situation. I'm going to make this review five stars. I've been with Texas Trust 10+ years and hope to continue that trend.”
“I absolutely love this credit union!! Being apart of EECU is honestly like being apart of a family. I was referred here some time ago and I have referred friends and family as well. The team here is amazing!! They have all taken time out to educate and teach me about saving,different programs they offer and so much more! Any questions I've ever had have always been resolved immediately and you can tell every single individual here truly cares about their work and about all the customers they serve each and everyday. I take pride in being a member with this credit union and I look forward to many more years with them. Thank you all for everything you do!! You are truly appreciated ❤️”
“Neighborhood Credit Union is my 1st choice in banking! Sara, Janel, Brenda, Karen, Alexis, and all the staff are so great! They go above and beyond to accommodate all my financial needs!”
“****Update to my previous review. A sales manager reached out and assured me that Tiffany did nothing wrong it was apparently an error in the system. The charged was reversed with no problem and he was very nice and pleasant to speak with. I really appreciate him taking the time to call me to clarify what happened.****I originally gave a 5 star review for the excellent customer service I received from an employee in this branch however, I changed my review rating due to the loan officer Tiffany B. She was nice and friendly but now I see that is because she is very deceptive. I got a personal loan through Texas Trust and I asked Tiffany over the phone if the extra insurance benefit she mentioned had a cost and she stated “no it’s included in the monthly price that I gave you” I agreed to the loan terms. Once I received my paper work I notice that there was in fact a dollar amount attached to that insurance benefit it was over $1,000. I emailed Tiffany letting her know that I didn’t want the insurance because it costs. And again she states that it was included in the monthly cost that I said was okay. Which was correct, but she was using play on words. Yes the monthly cost was fine however I specifically asked her if the insurance had a cost. I had to send several emails to get her to remove the insurance and that should not have been that hard. I finally got the paper work showing that I declined the insurance and the monthly payment dropped about $30. I thought I was done. But NO! A few weeks later I see a charge on my loan account for the same insurance I told Tiffany that I didn’t want multiple times!! This is very frustrating. I had to call to get the charge removed. I’m assuming Tiffany gets commission on selling this insurance and it didn’t matter that I didn’t want it she clearly did what she wanted to do. I have lost all confidence I had in Texas Trust do to this underhanded employee.”
“My husband and I came in today to set up a new account and met Mardi. Best Damn Experience Ever! She was personable, well informed and had a great sense of humor which is important to us. She handled the transfer and set up of our new account efficiently and with minimal hassle. I've never enjoyed dealing with finances but Mardi was a joy. If you need help, I'd ask for Mardi, you won't be disappointed!”
“I came to this bank with a weird request and ended up working with Tatyana. She was amazing. She knew exactly what I was requesting and how to resolve my issues. She made the process so easy and relieved so much of my stress. I want to make this review longer just to sing her praises but there is no way I can adequately express my gratitude.”
“To me, all of their facilities that I've been in are all organized, have a quiet atmosphere no confusion with any of my transactions. The staff is friendly, and there haven't been any lines worth mentioning, since I've joined Navy Federal Credit Union!”
“This was my first time there at the location. The people and staff was on point very friendly and helpful. My teller told me how to get my card the same day ! That's awesome”
“I love banking with Texas Trust Credit Union. I have been with them for just under 10 years. Although I moved 30 miles away from the nearest TTCU in 2019, I still bank there. Great people! Great service! I couldn’t ask for more.”
“The ladies here are always so friendly and helpful. I opened an account for my teen and all my questions were answered with patience. They were proactive prior to me coming into the branch which made the final steps of opening his account more convenient and fast”
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“This is a great place to do your banking. The employees are friendly & helpful. The only complaint I have is that at the little Road location the employees take all the front of the bank parking. At busy times I have had to park at the back by the drive thru & I am handicap so sometimes that makes it a challenge. Most businesses leave the front of the store parking for the customers. At other EECU locations I notice they do leave the front for customers. It is just this location that I have noticed this.”