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May 2024 by M. Dewolf
Short staffed but hard workers. Takes some time as a walk in, sometimes longer than quoted, usually due to rude people slowing them down and causing a scene
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May 2024 by Richard Douaihy
Took my SUV for a nail removal from the tire, SUV started showing balancing issues. Took it back they said it needs tire rotation and balancing. I said do it, they did. I drove it home, the whole car started showing mis-alignment steering far left on its own! Called them before I even get home, told me we don’t align cars and they had nothing to do with the mis-alignment!!
I am very disappointed with Costco Tire Center. Not a reflection of what I know of Costco’s customer service!!!
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April 2024 by Xena Sengsouvannapraseuth
i order my tires on friday, 03/29/2024. I received an email the next day stating my tires have been delivered so i called and scheduled an appointment for today, 04/03/2024 to be installed. when i get there they advised me that my tires did not get delivered and they can just put a different size tire on my car but i just have to be careful driving.. i am leaving out of town friday and now have to scramble last minute to find somewhere else who have the correct tire size for my car. Then they told me because we used my husband’s card he has to bring the card in to get the refund. My husband shows up and they told him they started the refund process already and he did not have to go up there. Very unprofessional and definitely no common sense in this location from employee, supervisor and manager. Avoid if you dont want to waste your time. Seriously.
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January 2024 by Charlotte love
On Jan 19th, 2023, I went to the Costco on Arbrook, I had a flat tire the day before and needed to get a new tire, it was almost 8pm, Eli was the gentleman there, I explained my situation to him, and after consulting with the other gentlemen, they were kind enough to put the two new tires on for me. Thank you Eli and all your coworkers helped me on the night of Jan 19th.
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November 2023 by alina huynh
Today 11/26/23 I called at 4:20 to ask if I can come in to get two tires replaced. I told him I would get there in about 20 minutes. The manager said it was ok. When I arrived he said I was late and past the 20 minutes. I drove from Mansfield to Arlington just to hear him say I was late 5 minutes and he cannot take us in. He wasted my time and my gas during rush hour too. If he could not get me in, he just had to say no on the phone. I decided to take my business to Sam’s club and was able to get in at 5:10. On top of this, my tires were significantly cheaper and they were better quality. Save yourself time and money and go to Sam’s. I should have went here first to begin with.
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November 2023 by Laith Al Aadhami
I went to this location around 7 pm today Fri November 24 it is the day after the Thanksgiving, it wasn't busy at all, I had a flat tire. the person at the tire center was unprofessional and unhelpful he didn't help and he said we stop receiving cars at 6 while all the bays where visibly empty! but he didn't like to do his job. You are close at 8:30 and you don't have any car you are working on and I have like an emergency thing for a flat tire, it was disappointing to encounter such laziness, especially considering I had purchased my car tires from Costco including the service for flat tires repair.
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October 2023 by Be Shelbz
Great customer service
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October 2023 by Ishank Gupta
Terrible customer service. The attendants are rude and are not willing to give details. Asked them about the tire condition and the answer was nothing to worry about. Asked again about the tread for all the tires, one attendant thought about helping and looking at the car but another stopped him, looked at me and said that they are busy. Went back to my car and started driving it and start hearing screeching sounds. Probably will have to take it to a real mechanic. Recommend going to other Costco locations.
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September 2023 by Nate Gilbert
Yeah this was bad. I came in for appointment for 11:30am today with Matt. I told him I had an appointment. I asked him the wait time and he said an hour and 45 minutes. A bit surprising but I rolled with it. I payed for the rotation and balanced. I asked him to reassure me that if the tires needed to be replaced they would tell me. He said ‘yes.’I show up at 2:20pm and ask if my car had been put on the shop yet. Another representative say ‘no.’ I speak with the manager, austin. It turns out that Matt wrote me down as a walk in. Austin refunds me the money for the rotation and balance (I appreciate that). At 2:55pm they tell them are pulling out my car. I asked ‘do the tires need to be replaced.’ The representative says ‘yeah didn’t they call you?’At this point I need to leave to get my daughter who gets out at 3:30pm. Who would have known that if you show up for a 11:30am appointment to have your tires inspected that you would have bald tires put back on your car with nothing to show for it at 3pm.
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September 2023 by patrick odipo
Very clean store,a d good customer service ?
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August 2023 by Nasra Iid
Incredible folks hold down the fort here! Huge shoutout to the dude who practically strolled to the ends of the Earth to rescue my lost car, and to the genius who declared my tires totally chill and gave me a refund – your awesomeness doesn't go unnoticed!
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August 2023 by Arthur Choe
Elijah and Miguel have been very helpful in my experience with my battery purchase and has been very kind in helping me understand the warranty process.
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June 2023 by Jose Saavedra
I don't know what's the purpouse of making appointments if they serve your car 1 hour later.When you come here you have to be asking like every 30minutes on a update of your car or you'll wasting your time.
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June 2023 by Dexter C.
Just reviewing my experience with the foodcourt Comparing to Dallas foodcourt (lunch time) Arlington foodcourt deliberately will delay your pizza if you haven't called ahead. Whoever the guy inside who is making the call called 45 mins time to people who ordered whole pizza and also called a number that they will " never "serve. To be served , never order a box , just order slices. In Costco dallas they will serve you when it's your turn and won't skip you
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June 2023 by Cassidy B.
What kind of simple magic is the Costco cake order kiosk? Fair warning - that is what this review will be about. There is no world where I believed that I could walk into a business, fill out a form requesting a cake, drop it in a slot, and then just show up on the date listed on the form, but that is exactly what happened. I'm not even a worrier, but the stakes were high, as it was my partners graduation cake, but when I called to ask they said, "If you put the paper in the slot, the cake will be ready!"Initially, I wanted cupcakes, but they don't offer custom cupcakes. That's okay, though, because the cake was affordable and great!Also, you can't call the order in - you must appear in store and fill out the form. The prices were great, the cake was delicious, and I will be danged, it was ready at the specified time with no problems at all!
