Chase Bank offers a range of banking services including checking, savings, and mobile banking, supported by deposit products from JPMorgan Chase Bank, N.A., Member FDIC. Customers often highlight the friendly and helpful service provided by staff. Many reviews praise employees like Maria, who is described as sweet, nice, and very helpful, especially in correcting accounts and providing excellent customer service. Another staff member, Andrew, is recognized for his assistance, with customers feeling that these interactions restore their faith in the bank and in human kindness. However, some reviews reveal concerns about privacy and safety, with one customer alleging surveillance and suspicious activity linked to potential fraud and targeting. They describe a complex situation involving harassment, systemic racism, and targeted attacks against minorities, emphasizing the importance of safety and awareness. Customers also appreciate the efficiency of service, noting staff like Sidney, who is described as kind, fast, and knowledgeable, and Kevin, who provided friendly and quick assistance. Appointments are generally smooth, with staff like Saul making the process easy and quick, often within 30 minutes, and ensuring accounts function as desired. Overall, Chase Bank is seen as providing good customer service, convenient banking options, and helpful staff, though some customers have concerns about security and privacy that may require attention.
Did not get any service fees taken off for ATM s .I have to do the work on charges to my account taken automatically that I did not approve. What is this bank doing for me ? Absolutely nothing
June 2024
Maria Eloisa, is so sweet and so nice!!!!! She helped me get my accounts corrected!!!! Her customer service is the BEST!!!!! I would give her a million stars if you had them on here!!!!!
November 2023
Beth and Diana was great helping me to reopen my account!
