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August 2024 by ddd ddd
I recently visited this Champs Sports store with the intention of purchasing some shorts. While browsing the large size options, a staff member approached me offering assistance. However, I found the interaction to be quite uncomfortable. Despite my clear preference for Large size options, the staff member questioned and insisted that I would need a triple XL size.
I understand that staff are there to help, but the manner in which this was handled felt intrusive and made me feel rather offended. I believe that customer service should be about understanding and responding to the customer’s needs, rather than making assumptions or pushing specific items.
I hope this feedback helps improve the training and approach of staff members in the future. My Wife and I will not be returning to this location for their lack of respectfulness towards their potential customers.
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July 2024 by Rosi Gonzalez
Excellent store with the best prices and very efficient staff, especially a very friendly and kind short boy who helped me a lot
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July 2024 by Mia Price
I visited this store today. The customer service was poor. This chicken head girl was in there with a greasy brown wig. She just stared at me n didn't ask if I needed any help and walked away. They didn't have many things to look at away, but I won't be back.
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February 2024 by laura parker
This store was so organized. Lexx and Jaydin was so helpful and made our shopping experience fun. Will definitely be back to this store.
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December 2022 by Kari Dunn
Big shout out to Eric! He was SO patient with my toddler as she picked out a Christmas present for her dad!! Excellent customer service!!
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August 2022 by Stephanie Smith
Love this store.
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August 2022 by Dennis Lopez
Ask for Trey he got you
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August 2022 by Terrie Starling
I bought shoes for my granddaughter and grandson. Jaylon went above and beyond to assist us. I personally appreciate the exemplary customer service he provided!!! That’s how customer service is supposed to be!! Way to go Jaylon H
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April 2022 by Michael Wilson
04/09/2022 I came in the store to buy some latest edition Nike Vapor max for the first time in over 20 years I awaited as I was in line sitting on the bench with my shoes in hand , and the only customer in the store with the employees. Can you please explain to me how I approach the cash regrister and pay for my items and turn around and my reading and driving glasses are missing and I tell the store manager and employees and they tell me “ We ain’t seen nothing “ and the face mask that’s covering my glasses is thrown to the floor and no one seen anything????So the next day I come back to make another customer complaint and you tell me the cameras don’t work and the officer as well. And never Gm get back with me and the store manager Chris is snickering with the new employees ??? Really !!!!!!!!
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October 2021 by Rudy C
Very good selection of shoes and clothing.
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October 2021 by corby Charles
Always greeted & asked if any assistance is needed. Great shoes & clothing at great prices. Love this place!!
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August 2021 by Ing. Jorge Armando Gómez Vaquera
Super luxury
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August 2021 by B.J. EyesWanderHere
Didn't have any of the most desirable shoes. Staff was knowledgeable about some thingd, so far off about one, but their information delivery was so rediculous it negated every thing they said
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July 2021 by MOOSE Moose
Wide variety of sneakers, and great customer service
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July 2021 by Hj HiltonJ
Most shoe stores nowadays have the exact same thing, the difference is service and variety.
