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February 2024 by Demecia Jones
I really do appreciate AAA that have been so wonderful! Today the driver Rogelio was awesome, understanding, and very patient keep up the good work!
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December 2023 by Michael N.
We retired this year and bought a car just for travel. For peace of mind, we joined AAA for national roadside assistance. It has been a great experience, except for the fact that they're worthless. We're from Texas and got a rip in a tire that quickly went flat in Seattle. We called and waited for service for hours. It was nearing the end of the day and we were getting less than empty promises from AAA. Somewhere during the wait, they had cancelled our call and we had to get reinstated. Eventually, we had to call for a tie on our own and arrange the tire repair. Plus the tow guy only had one seat belt, so we paid for the tow and my wife ride with him. I had to get an Uber, and we had to pay for the repair. Three expenses totaling about $300. AAA told us we would be reimbursed if we submitted our receipts. They later declined our receipts. If I have pay out of pocket anyway, there is zero benefit to membership. AAA is completely worthless.
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September 2023 by LaTosha Green
MR. KELVIN GOINS fired me for having STAGE 4 Liver Failure. I made sure that he knew about my doctors appointments ahead of time. I asked for the policy before lunch about missing a couple of hours for my doctors appointment and after lunch he brought me into his office and stated that he has no availability for me at this time. I hope AAA is worth his soul in the end because what you do to people will come back on you 10 fold. I was just hired and let go due to my medical illness and they don't care. They have no hearts. It's a good ol' boys club. I normally don't like my business out there but people should know how this place is ran.
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September 2023 by Tech Spot
This place fired my aunt for taking a doctors appointment with stage four liver failure you guys are despicable and a disgrace to this world unbelievable guys!!
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September 2023 by Young C.
Truck radiator bust truck overheating call AAA for a tow truck at 6pm carrolton, Texas. AAA say we have someone else around 8 PM we wait till 8 PM. called them back. Oh we have someone out there at 9:30 PM we wait at 9:30 PM. They say we have someone come out there 10:30 PM we wait at 10:30 PM we called AAA again and they said they couldn't get any tow truck tonight. AAA said you're have to get your own tow truck.
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September 2023 by Boski Jon
Magan set me up with a good policy for my car. I got the 100 mile towing, and I'm happy I did. Tow truck came within 30 minutes of me calling it in. Best tow I've ever experienced. Very happy all the way around.
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July 2023 by Juan Emilio Canales
Once we Subscribed to the Homeowners and Auto insurance, i have called our agent several times, left messages, and emailed him 2 times, and he doesnt respond. Terrible customer service.
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March 2023 by Paul Rohrig
Worst customer service. It's a 50/50 chance you get told the something that matches what you were told the first time you called. You will be "recommended" into not canceling and then they will change you when you didn't cancel on time. Even the corporate office will state that they will be MAILING a bill instead they take it out of your bank account. Also forget about privacy, if you set a password phrase on your account no body will ever ask for it. They will also call others with a close enough name to make changes and release your information. This isn't a one bad employee this is a bad company.
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March 2023 by Allan Nyirenda
Dear sir or Madam:I hope this letter finds you well. I wanted to take a moment to reflect on my years of membership at AAA. I was forced to cancel my auto insurance because of an incorrectly coded item to CLU. This caused my premiums to almost double. On 2/6/22 my car was vandalized, and the perpetrators took my wallet among other things. The issue got addressed and I was refunded a partial deductible of 250. I thought a correction would be made so I can get a better insurance rate. That was a mistake on my part. I have been invited to reapply 30 days after cancelation since AAA will not allow a second quote. The claims department has to date not corrected the erroneous report and forced me to purchase insurance from another party. I have learned a lot during this process. The company I joined 8 years ago is not the company I am leaving. I wish you the best of luck.
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February 2023 by K Trim
Hung up on me after calling 3 times just to get my membership card for a tow. Terrible service
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February 2023 by E B.
AAA mode of operation: Their first response is to tell you that help will arrive in an hour. Then I received a text when the hour was almost up, to tell me help wouldn't arrive until 4 hrs later. How is that help? I had a flat tire and wasn't about to wait 4 hrs. High likelihood they would have pushed out that time also, because that is what they did to my daughter last summer as she waited in a parking lot late one evening with 2 small children, hrs after calling AAA. They didn't bother to contact her to tell her they were not sending anyone for many hrs, if at all. She eventually had to get alternate help, as did I yesterday. I see no benefit to having AAA. It's a scam as I see from the reviews on the BBB a website. This is the AAA pattern. They are pulling the same deception on many others. Years ago they did this to me as I waited in an airport parking lot late at night. Time to send help was also pushed out. Yesterday I googled and found a tow truck service that came to my car before an hr after my call. He gave me an estimate of an hour and beat it. No hours long delays. AAA has shown a pattern of not being a reliable source of help. I will be cancelling my membership. I rarely used them but when I called, I needed the help and got none. I would have given them "0" stars if this rating tool allowed it.
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January 2023 by Fallon A.
Do not trust these guys a complete scam Richard Salinas gave me a full premium made me pay ridiculous upfront fees for my auto insurance and now my premium randomly changed and is $50 more. Do not trust these guys. It is a scam runaway.
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January 2023 by Freda R.
Went to this location hoping for help to plan a trip to Jamaica. Young lady spoke with me briefly, told her I had just received passport and had money ready. She took my name, number, and email and told me that she would send a link of some vacay ideas. It's been a week and I have not heard back. Not sure how much ready I needed to be!
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December 2022 by Rich M.
I was stranded on HWY 60 Northwest of Alba, TX. Called AAA Road Service at 3:44PM. Called again at 5:14 PM to check on status of tow truck. Agent requested information provided at 3:44 to be sure the correctly sized tow truck would be dispatched. If they had the information, why did they ask for it a second time? Are they out of pencils and paper??? Tow truck finally arrived over two hours after the initial call. They were very efficient, professional and provided excellent service. Their arrival time was not their fault. The delay lies with AAA contract policy with tow companies. Apparently contracted pay for tow truck companies is standard nationwide. Companies in urban areas get paid the same as companies in rural areas. Consequently if a rural tow will not cover the cost of fuel let alone associated costs such as insurance, maintenance of the tow vehicle and personnel costs they do not answer the phone. Meanwhile, it takes time for AAA to realize that and eventually authorize payment to a tow company not under contract for a reasonable amount and pay them directly. While this BS was going on I was stuck on a rural highway with at least a 65 MPH speed limit less than three feet from the travel line of the highway. Every time a motor home, cattle trailer, horse trailer or 18 wheeler passed, the low pressure vacuum created when they passed caused them to be sucked towards my vehicle. Did I mention it was a dark, stormy night with violent weather in the area? I have been a member of AAA for 45 years. I think I have wasted my money. Why continue throwing cash down a rat hole?
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November 2022 by Matix DeGaulle
I went in to get a quote and walked out with an insurance policy. I'm extremely happy with the help that I was given - Ms. Morgan was professional, knowledgeable, and friendly, and walked me through everything I wanted to know and had questions about. I truly appreciate her help and recommend this location for anyone looking for auto insurance and wonderful service.
