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June 2024 by Jaysen Scott
SCAMMERS! Your services are very limited. I would avoid using and paying for this service.
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May 2024 by Yeinier Garcia
Very disappointed with this company, they send you promotions, they call you and when you make the price estimate and they give you a price 7 times higher than what they offered you in the promotion ????
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April 2024 by Mohammed Al anssari
Right now It’s is 3/29/2024 3:30 pm me calling AAA at Arlington to inquire about my policy. A very rude lady answered the phone. She would ask me to go online and check myself. Otherwise she’s not gonna help me then she hang up on my face and when I called her again to ask for her name she hang out again. What a stupid customer service! I have to rethink my policy with this company that hires disrespectful people.
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February 2024 by Demecia Jones
I really do appreciate AAA that have been so wonderful! Today the driver Rogelio was awesome, understanding, and very patient keep up the good work!
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December 2023 by Michael N.
We retired this year and bought a car just for travel. For peace of mind, we joined AAA for national roadside assistance. It has been a great experience, except for the fact that they're worthless. We're from Texas and got a rip in a tire that quickly went flat in Seattle. We called and waited for service for hours. It was nearing the end of the day and we were getting less than empty promises from AAA. Somewhere during the wait, they had cancelled our call and we had to get reinstated. Eventually, we had to call for a tie on our own and arrange the tire repair. Plus the tow guy only had one seat belt, so we paid for the tow and my wife ride with him. I had to get an Uber, and we had to pay for the repair. Three expenses totaling about $300. AAA told us we would be reimbursed if we submitted our receipts. They later declined our receipts. If I have pay out of pocket anyway, there is zero benefit to membership. AAA is completely worthless.
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September 2023 by LaTosha Green
MR. KELVIN GOINS fired me for having STAGE 4 Liver Failure. I made sure that he knew about my doctors appointments ahead of time. I asked for the policy before lunch about missing a couple of hours for my doctors appointment and after lunch he brought me into his office and stated that he has no availability for me at this time. I hope AAA is worth his soul in the end because what you do to people will come back on you 10 fold. I was just hired and let go due to my medical illness and they don't care. They have no hearts. It's a good ol' boys club. I normally don't like my business out there but people should know how this place is ran.
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September 2023 by Tech Spot
This place fired my aunt for taking a doctors appointment with stage four liver failure you guys are despicable and a disgrace to this world unbelievable guys!!
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September 2023 by Young C.
Truck radiator bust truck overheating call AAA for a tow truck at 6pm carrolton, Texas. AAA say we have someone else around 8 PM we wait till 8 PM. called them back. Oh we have someone out there at 9:30 PM we wait at 9:30 PM. They say we have someone come out there 10:30 PM we wait at 10:30 PM we called AAA again and they said they couldn't get any tow truck tonight. AAA said you're have to get your own tow truck.
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September 2023 by Boski Jon
Magan set me up with a good policy for my car. I got the 100 mile towing, and I'm happy I did. Tow truck came within 30 minutes of me calling it in. Best tow I've ever experienced. Very happy all the way around.
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July 2023 by Juan Emilio Canales
Once we Subscribed to the Homeowners and Auto insurance, i have called our agent several times, left messages, and emailed him 2 times, and he doesnt respond. Terrible customer service.
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July 2023 by Vincent Dang
Worst customer service
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July 2023 by Ram Messiah
They have excellent customer service.
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July 2023 by J. Andrews
Super nice. Thank you for your help today.
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March 2023 by Paul Rohrig
Worst customer service. It's a 50/50 chance you get told the something that matches what you were told the first time you called. You will be "recommended" into not canceling and then they will change you when you didn't cancel on time. Even the corporate office will state that they will be MAILING a bill instead they take it out of your bank account. Also forget about privacy, if you set a password phrase on your account no body will ever ask for it. They will also call others with a close enough name to make changes and release your information. This isn't a one bad employee this is a bad company.
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March 2023 by Allan Nyirenda
Dear sir or Madam:I hope this letter finds you well. I wanted to take a moment to reflect on my years of membership at AAA. I was forced to cancel my auto insurance because of an incorrectly coded item to CLU. This caused my premiums to almost double. On 2/6/22 my car was vandalized, and the perpetrators took my wallet among other things. The issue got addressed and I was refunded a partial deductible of 250. I thought a correction would be made so I can get a better insurance rate. That was a mistake on my part. I have been invited to reapply 30 days after cancelation since AAA will not allow a second quote. The claims department has to date not corrected the erroneous report and forced me to purchase insurance from another party. I have learned a lot during this process. The company I joined 8 years ago is not the company I am leaving. I wish you the best of luck.
