Commercial Motor Company is a reputable new and used car lot that offers a full service department, parts department, and body shop. Many customers appreciate the knowledgeable and honest sales staff, as well as the friendly and efficient service department. The atmosphere is described as welcoming, where customers feel valued and comfortable asking questions, contrasting favorably with larger city dealerships. Reviewers have praised the quality of the work done, particularly in service and repairs. However, there have been some concerns regarding the quoting process for repairs, with one customer expressing dissatisfaction over being billed more than expected for a brake job. Clear communication about pricing is highlighted as an area for improvement. Additionally, some customers have experienced issues during service appointments, such as cleanliness and minor oversights. Despite these challenges, the majority of feedback reflects positive experiences with exceptional service and a commitment to customer satisfaction. Overall, Commercial Motor Company is seen as a reliable choice for automotive needs in a friendly, hometown environment.
I had to take my car in for my AC unit they fix that and my radio they did a very good job very professional and I felt like a valued customer
February 2024
I had 2 opportunities to visit Commercial Ford in a week for a couple minor problems with my pickup and received EXCEPTIONAL SERVICE each time, thank you. Brian Jacques Ontario Canada.
January 2024
Very helpful staff here in the service department. Had to schedule some recall work and warranty work. Got us taken care of at a good price and quickly.
