-
October 2024 by Bryce Hamm (B)
These guys seem to be getting more efficient over the years.
-
October 2024 by Deborah Barnes
Good place to go for emissions testing!
-
October 2024 by Esat IBIS
I was here to get an inspection done on my vehicle they were super quick and professional. I will come here for other maintenance items in the future.
-
October 2024 by John Swaby
Good all around. Expedited inspection. Enough employees to handle all the work. Personable people.
-
October 2024 by Lana Hughes
They did my inspection and it was quick and painless.
-
October 2024 by Dylan Huff
Just wanted to warn everyone of this place. i WOULD NOT use this company for any of your services.
My husband brought his truck up here for a ROUTINE oil change. No prior issues, no mechanical issues, nothing. 3 days after his oil change, his truck started leaking oil. 11 days after his oil change he brought it back up to this place to let them know it was leaking oil & that it hadn’t had any issues prior (he’s a truck driver so brought it his first day off). The technicians did look at the truck and told him that it was really dirty (it had been leaking oil), but that it was an older truck with a lot of miles & that it was leaking from the top so wherever it was leaking, was out of their hands. A week or two after my husband spoke with a mechanic who told us to speak with the oil change place as it looked like an issue from their end. I then tried to call them and spoke to a manager. After about 10 minutes of explaining the situation, the frustration, & wanting a resolution, the manager got very rude with me and verbatim the only solution he gave me was to take it to a mechanic because it wasn’t anything him or his technicians had done.
The following weekend after the phone call, my husband proceeded to take it to a NEW mechanic with hopes of figuring it out. Let me add, this is his daily driver and it sitting in my driveway for 3.5 weeks has really put an inconvenience on the both of us. My husband proceeded to tell the new mechanic the go around of what has been said, done, & suggested. The new mechanic (who is also at fault for different things) told my husband that if the problem was not the filter or plug, that it would have to be the rear main seal. Mind you, we had to pay each mechanic for looking at the truck. So after paying & receiving a $1200 invoice, we ordered the part that was suggested, borrowed a floor jack, & paid a family friend to take the time to replace the part for us. Once the friend dropped the transmission (as you would for a rear main seal repair), he noticed that the filter itself had a puddle of oil & was dripping directly from the oil filter. Our family friend turned the filter a quarter inch & made it tight. He let the truck sit for 24 hours & GUESS WHAT, absolutely no oil leak whatsoever.
I’ve called both Kwik Kar & the mechanic & explained the situation & what was wrong. Kwik Kar manager, the same one i spoke to before, first thing he said on the phone was “Listen this is the last time i’m speaking on this matter to either one of yall because you’re now wasting my time & my time is valuable.” That statement alone set this final call up for hostility. He was very rude, never apologized, never used any sort of customer service skills. I asked for someone high than him to speak to & was told no, i asked him to take accountability that they messed up and wasted a lot of our time, energy, & money for something so simple, with no remorse. So the point of this whole story, Kwik Kar and their technicians don’t do good work & aren’t thorough, & they also don’t take accountability for their actions. We are out a lot of money, have not be able to drive this truck for about a month, have tried to handle this directly with absolute disregard, & still have not even as simple as been apologized to. They lost our business & i hope this can help the next person who would choose to go here for any work needed.
-
October 2024 by Stephanie G
Convenient and fast!
-
October 2024 by Karen Pitts
The management does not really teach their employees about customer service. And the person left in charge oversteps his knowledge of his importance!! The little assistant manager was rude, disrespectful, and not knowledgeable about their products. I won’t ever go back. I will find some other place to service my vehicle.!!
-
October 2024 by Gregory Coon
Kwik Kar broke the post and lugnut on my car and refused to fix it! The owner was rude and intimidating. I did not feel safe and I would not recommend doing business here
-
September 2024 by Evans Cheruiyot
Fastest customer service
-
September 2024 by Rj Wilson
Thank you, Logan for the help
-
August 2024 by Christine Mavis
Went for an inspection got right in and right back out. ?
-
August 2024 by Duwane Keahey
TROUBLE...yes... I had trouble when I arrived in town. Oil light with additional warning to go to a dealership. I pulled over to find the oil didn't show on the dipstick. I knew that I was in trouble. I filled the oil and walked to the back of the car to find it covered with oil. I arrived at Kwik Kar and left a trail of oil as I came into the bay area. They assessed the busted oil pressure hoses that needed to be replaced. They kept me informed through the process, even with photos. Thanks to the quick work of the team, I was on the road to get my car washed. I'll be a regular customer from now on. ?
-
July 2024 by EEE A
Do not take your car to these people. I had an oil change done on my Mercedes Benz, and they did not replace the cover. When I called to address the issue, the gentleman on the phone was extremely rude, insisting that I had not brought the cover, even though I knew I had. They will mess up your car and remove parts. Avoid this place at all costs.
-
July 2024 by Dan
Went to get an alignment was told I would need 2 parts about $500+ and would be charged an additional $100+ for labor. I said no thanks, went to the Ford Dealership for a second opinion was told no additional part was needed, Ford did the alignment and showed before and after spics…total $160. Would have spent more if I hadn’t gotten a second opinion
