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January 2024 by Lauren Mcbride
We took our dog to get spayed a few days ago. I was told upon dropping her off at 8am that they would call me around noon to let me know how the surgery went and that I could pick her up at 4:30pm the same day. I never received a call, so around 1:15pm I called the front office. I was told that she had not had the surgery yet. I was told that I could still pick her up at 4:30pm though. They said that there were two big dogs that went first for surgery. I thought this was strange as I have had other animals spayed and it was always in the morning, so the vet would have time to monitor the animal after surgery. When my husband arrived at 4:30pm he was told that our dog was not done yet. He heard loud crying and barking and was later told by the vet that she had just woke up from anesthesia and was just out of surgery. He waited over an hour to take her home because she could not even walk. He was then able to pick her up and drive her home. We were told that we could leave her overnight. Might I add, no one is there overnight. So my dog that literally just got out of surgery is suppose to be by herself for the whole night. He took her home. I am disappointed that this vet never once called me and that they also did the surgery so close to her going home. Not monitoring her at all. This is not normal and I wish I had known about this before I ever took her there. I reached out to other vets who let me know that this is not a normal practice as well. We will not be going back and I hope they treat their animals and owners better in the future.
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January 2024 by Paula Simmons
Always a great experience at Cold Springs! ❤
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January 2024 by Ronald
Nice folks ..little more than other places but will be worth it ..
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January 2024 by Audra Hollis
We had to put our sweet Maggie down after a large mass was found around her heart. The staff was so amazing and let us spend extra time with Maggie. They were so compassionate and caring and arranged for her cremation. We will continue to use CSAH for all our pet needs.
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October 2023 by Odie Ernest
Always greatful to have drs see my pets! Saved my 18 year old solo / daschund /from the cooperhead bite! Besides the basset mix & tenacious border collies from the copperhead bites.bobby the bordercollie heeler resulted in seizures, which are pretty well controlled by the drs.the drs take the time to explain to us over necessary medical care. We ,like most, have come from a city to the country, so we appreciate their help.
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October 2023 by Kit Williams
I drive from Mckinney to Cold Springs for both our dogs. Never had a bad experience. Always on time and expert vets .
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October 2023 by Lea Ross
They treated my fur baby with so much love and attention. They showed me and my husband with Total respect.
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October 2023 by Ami Gannaway
I love this vet they are all friendly and they take really good care of your pets.
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August 2023 by Laura Richardson
I have been working with CSAH for over 20 years. Dr. Fazzino took care of my horses when I was in high school. The prices at this clinic are very reasonable, and I absolutely love Dr. Fazzino. However, the front staff has always left a lot to be desired. I have always just dealt with it because of their prices, but at this point, I think I will be looking elsewhere.Called this morning to set an appointment, I was told to please hold. I was on hold for long that the phone call was cut off. Call back a little bit later, was told to please hold again. Was on hold so long that the phone call was cut off. Call back a third time, my phone call was answered by shirley and I told her my needs. She asked me to hold while she got to a computer. Once again, I was on hold for so long that the phone call was cut off.I have the upmost respect for Dr. Fazzino and he is a fantastic veterinarian, but with so many options available for me now, don’t think I will be coming back to this office. I wish them all the best and wouldn’t discourage anyone from coming here because of the quality of veterinary care.
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May 2023 by F S
This is the Animal Hospital to go to! They are kind and friendly and have a great atmosphere for when you have a sick animal. We have horses that were treated by Cold Springs and they are nothing short of fantastic! Dr Walker will always be our equine vet!
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April 2023 by Tanner Delano
I’m so grateful I found Cold Springs! My kitty was misdiagnosed from another local vet and wasn’t given many options. Within 30 seconds of talking to the receptionist at Cold Springs over the phone, she knew exactly what was going on with my cat and was able to get him seen as quickly as possible. We felt the warmth and intentionality from the Doctor the moment we walked in!
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April 2023 by Cristyle Rausch
Very friendly and helpful staff. They answer all your questions the same day plus keep you updated and they stay in touch with you during after and threw out the year for your fur babies. They have taken well care of our babies over the years and we have brought them from babies to adult pets and never had a bad experience with them. They have helped send anything home we have needed or gave us exact information where we can get whatever we needed in those moments right away.
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April 2023 by Candice E.
I am so glad I found them. They provide helpful, competent and affordable veterinary care. We needed to have our female cat spayed and our male cat neutered.
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March 2023 by Jules Gerber
These folks are always great w/my 4 dog!Am able to call ahead for any medication refills for them and they're very prompt in filling. Front desk staff always super busy....Attentive to all their clients 100% and polite to everyone no matter how busy it gets. Back staff amazing also and always makes my dogs feel at ease for a visit. Doc's are thorough and provide options for treatment. Love all these folks!
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February 2023 by P Cason
They take CareCredit at this location, which truly helps cover care for my five dogs. They also have the lowest orthodontist prices around, so you’ll never have to compromise your pet’s overall care. The staff and doctors are very understanding and patient.
