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January 2024 by Brittany Wehrmann
This was my third time at this store and I must say I've been blown away with the friendliness of every employee I have had so far. Today the manager, I believe his name was Joe, helped me as far as he could. Unfortunately what I needed help with was something I had to call customer service about. (AT&T has trash for phone customer service, but that has nothing to do with this location.)Overall friendly, neat. Attentive and efficient.
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December 2023 by La-Rhonda Wayne
Tyrell was so nice and helpful. He helped my daughter get a phone and he had patience with her. This was her first transaction as an "adult" and he helped her with everything. Great customer service.
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December 2023 by Liz Krausse
DO NOT RECOMMEND THIS LOCATION. They were very helpful to upgrade our lines and get a new line, I guess that's the only thing they get commission for but messed up our lines. We went back again the fllowing day and they couldnt figure out what the problem was. A few days later with one of the phone still NOT working, without even trying told us to go to a corporate store to help us solve the problem because it was going to be about two hours for them to be on the phone with customer service. But before we left they made sure to ask if we wanted internet too, because for that, they did have time.We did NOT need a coporate store to fix the problem they just did not want to make the effort to help fix the problem created at their store.The mckinney store in fact was on the phone for over two hours with customer service to let us know that whatever it was done with our plan required to open a case and it could take for over a week with no service.
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November 2023 by Jason Vincent
Got my SIMMY Cardwa, Glass protector, talked to some nice store peeps & watched cartoons!
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October 2023 by Tina Lockhart
The best customer service hands down!! Eduardo & Joe were Fantastic. Helped transfer my service to my new iPhone! Will be back when husband’s comes in.
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October 2023 by Chris Howell
Tyrell is awesome they didn’t have the phone I wanted but he ordered it for me and helped me with everything I needed.
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August 2023 by Jazmine Johnson
Tyrell Byrd was very helpful! He made certain that my bill got lowered and saved me some money. I appreciate all of his help!
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July 2023 by Jerry Brooks
Alexis was the most knowledgeable and best rep I have ever experienced with being a client for 20+ years.No wait - very personal service and product selection was ideal. My phone model is unique and she immediately knew what options were available and advised me of options.
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July 2023 by Leta Parker
My phone was a 6 and ? Years old! I did not want to give it up. My whole life was in that phone. Josh was my representative and he made the whole process perfectly painless! Reduced my bill, transferred my info and I walked out with my phone in a shiny new home! Excellent customer service!!!!!!!!!
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April 2023 by Augustine
Sometimes I must pay through this location close to home because it's easier than automated system doesn't speak my English.
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March 2023 by Stephanie Buses
I'm not sure how to spell his name, but Emad was absolutely wonderful. I had no wait at all when I went in at 7:30pm and the next day at 12:30pm. He provided the best customer service I've ever had at a cell phone service store. He was extremely friendly and attentive and went above and beyond not only to help me with my phone problem but also to make my 2 toddlers feel comfortable. He and the other employees were so wonderful with my kids - I also have a newborn and so their understanding and help blessed me so much. I would go back to this specific store just to get help from Emad. He was fantastic.
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November 2022 by Space Junky
I have had a great experience every time I have been in the Anna store upgrading my entire family's phones to iPhone 14. Ben has handled it with flying colors and kept me at ease each time a new one shows up and I have to go in and trade in my old phones. He got us the best deal on our family plan and also the best deals on our new phones. Still have 1 phone left to do out 5 but I know it will be a slam dunk. Thank you again Ben and AT&T Anna!
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October 2022 by Boss K
Without the friendly assistance and knowledge of Vanessa, my wife and I would have switched companies. But now we have 4 great phones and TV and internet for our family. Thank u so much for your help and knowledge Vanessa.
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October 2022 by Cheyann H.
needed to transfer my PAID OFF phone over to ATT from Verizon. after doing so, I noticed I could not receive incoming calls and texts from numbers not in my contacts. went up there everything on my phone was fine they told me to contact apple. contacted apple and after A MONTH of calls, 4 screen shares to make sure my setting were correct and 3 senior tech analyst, two factory resets, an Apple Store, an Apple authorized 3rd party diagnostic run, everything was fine. thought okay I'll just order a new phone. ordered it, received it (this ATT store ordered the wrong one) but whatever I don't care I just need a working phone. kids school were not able to contact me, i work from home and this is my work phone so clients COULD NOT get ahold of me. set up my new phone, issue still happening. LIVID at this point. I call ATT costumer service and they say to contact apple again. I contact apple and they determine it's an issue with ATT, so they 3 way in an ATT agent and after hearing them go back an fourth about who's fault it is, ATT determined the issue was that my phone was not fully transferred over from Verizon. Well unfortunately Ben was the one who did the transfer. He was click happy even after his supervisor told him to slow down. Messed up my phone service and now I have TWO phone bills one from verizon and one from ATT. All because he was click happy and did not complete the transfer of service. When going there, avoid the red head kid Ben. wait. wait for Alan the supervisor. he seems to be the only person there that knows remoting what they are doing.
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September 2022 by Jerry Wassom
Went to upgrade our phones. Vanessa Donias helped us and did an outstanding job answering our questions and we walked out with our new iPhone 14s. Vanessa was very knowledgeable and pleasant to work with. I would recommend Vanessa and the Anna TX store to everyone.
