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December 2023 by Joy Mookerji
Very fast service , I moved the whole family to the local Anna Family Pharmacy from Walmart and CVS to here due to the convenience.
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December 2023 by Matthew Cichoracki
Would not recommend. Front counter staff horrible attitude. Was told ready in 40 mins and when I come back of course prescriptions had not even been started yet, and when finally filled was missing medication that was supposed to be filled. Staff made me feel more of an inconvenience than a customer. Customer waiting area looks like an abandoned gas station from the walking dead. They really need to change staff.
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April 2023 by ACT in ART Yogaraj Jerryson
Pharmacist Tiffany is very rude , would never suggest this pharmacy to anyone .
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January 2023 by Andres DZ
I love how fast they are able to fill my prescriptions. I drive from Melissa to Anna to go there. The local pharmacy here in Melissa takes hours to fill a prescription, I rather drive the extra 15 minutes and by the time I’m there my prescription it’s already filled. Note… this is not a pharmacy that has a lot of over the counter stuff on the shelves!! It’s mainly for prescriptions.
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December 2022 by B. Yoshi
Online it says your open! So y'all are closed today, like no one needs medicine? No heads up or anything. Just closed without telling anyone. sitting out front, people are walking up to your door in 20 degree whether on Christmas eve, just so they can look inside and see that your not open. Update your time. Save people time. We have families. All you have to do is update your store hours. That simple!
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August 2022 by melannie gifford
I have always great experiences here for all my kids. Very friendly staff and always try there best to be fast with waiting times.
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March 2022 by TP
IF YOU ARE A Military Veteran DO NOT use the Anna Family Pharmacy. I was a big fan and referred many people ntil now.. I was using my mission care act benefits to the urgent care which is No co pay and 14 days of medication no co pay...This pharmacy was told no co pay by me and the urgent care. They called the wrong VA number who instructed them to bill me a co pay.. I had to call the Mission Care Act VA who said this pharmacy is billing wrong...they called the pharmacy after 40 minutes messing with this when I had a 103.5 fever, the VA got the pharmacy to get it right with no CO pay. I asked for a my refund for the CO pay that was billed wrong. Shara said someone has to come up here to.get the money our system is not set up.for refunds. It was 6:10pm she said they close at 6pm and she had a family to go home too...Yet if this pharmacy only called the right VA number they would of known no co pay..we wouldn't have this issue. As an update Sabra now must of figured out how to credit a credit card back because she called to tell me they refunded my co pay on my credit card.Sabra did not take any ownership on needing additional training with VA mission care act...let along downplayed there was an issue at all. .Sad the VA had to call them to tell them how to Bil. This Took too long and Sabra had the nerve to give me an attitude..Bad customer service..
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February 2022 by Benjamin Pirillo
We love this pharmacy. I much rather take my business to a local store and get fast service. There is seldom a line when picking up medicine and everyone is always friendly when we are there. Do yourself a favor transfer you script here and forget the long lines at the big box stores down the street.
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February 2022 by Tom P
IF YOU ARE A Military Veteran DO NOT use the Anna Family Pharmacy. I was a big fan and referred many people ntil now.. I was using my mission care act benefits to the urgent care which is No co pay and 14 days of medication no co pay...This pharmacy was told no co pay by me and the urgent care. They called the wrong VA number who instructed them to bill me a co pay.. I had to call the Mission Care Act VA who said this pharmacy is billing wrong...they called the pharmacy after 40 minutes messing with this when I had a 103.5 fever, the VA got the pharmacy to get it right with no CO pay. I asked for a my refund for the CO pay that was billed wrong. Shara said someone has to come up here to.get the money our system is not set up.for refunds. It was 6:10pm she said they close at 6pm and she had a family to go home too...Yet if this pharmacy only called the right VA number they would of known no co pay..we wouldn't have this issue. As an update Sabra now must of figured out how to credit a credit card back because she called to tell me they refunded my co pay on my credit card.Sabra did not take any ownership on needing additional training with VA mission care act...let along downplayed there was an issue at all. .Sad the VA had to call them to tell them how to Bil. This Took too long and Sabra had the nerve to give me an attitude..Bad customer service..
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January 2022 by Ang
I absolutely could not function without the amazingly dedicated staff at this pharmacy. They go above and beyond to prove what customer service is all about.A few reasons why they're exceptional:- They always assist in finding the lowest prescription costs, even with my horribly inadequate insurance. They have saved me so much money and time by finding discounts and coupons for me it's unbelievable.- They try every method to ensure my prescriptions are filled on time, even when calling in the same day.- They communicate with my doctors and insurance company before contacting me over situations outside of my control, eliminating the needless middle man and the time waste it causes. Never have they once told me to "just call your doctor and have them fax us".- The pharmacist always explains new prescriptions to me without me having to ask.- They are one of the few places in the area following CDC recommended Covid prevention guidelines. All of their front staff wear their masks properly, they have plastic screens between the customer and employees, they maintain social distance even in a tiny lobby, they offer curbside pickup and delivery.- Maybe not everyone cares about this point, but it means so much to me: They are NICE! I'm able to go into a place of business with a positive vibe and not feel like I'm a burden to the employees. Every time I call or visit, which is at minimum several times per week, they always greet me warmly and try their best to assist.This is a rare and exceptional business. I would highly recommend to give them a try if you haven't yet.
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February 2021 by A A
I absolutely could not function without the amazingly dedicated staff at this pharmacy. They go above and beyond to prove what customer service is all about.A few reasons why they're exceptional:- They always assist in finding the lowest prescription costs, even with my horribly inadequate insurance. They have saved me so much money and time by finding discounts and coupons for me it's unbelievable.- They try every method to ensure my prescriptions are filled on time, even when calling in the same day.- They communicate with my doctors and insurance company before contacting me over situations outside of my control, eliminating the needless middle man and the time waste it causes. Never have they once told me to "just call your doctor and have them fax us".- The pharmacist always explains new prescriptions to me without me having to ask.- They are one of the few places in the area following CDC recommended Covid prevention guidelines. All of their front staff wear their masks properly, they have plastic screens between the customer and employees, they maintain social distance even in a tiny lobby, they offer curbside pickup and delivery.- Maybe not everyone cares about this point, but it means so much to me: They are NICE! I'm able to go into a place of business with a positive vibe and not feel like I'm a burden to the employees. Every time I call or visit, which is at minimum several times per week, they always greet me warmly and try their best to assist.This is a rare and exceptional business. I would highly recommend to give them a try if you haven't yet.
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December 2020 by Courtney Pitzer
Wanted to try a new place since I have had issues with my current pharmacy. BAD DECISION!!!!! They could not fill one of mine due to licencing issues, another we were told we could never get it filled there ever again because of licencing issues and the other was filled but not filled on the day they said it would be filled. None of the staff are wearing a mask or gloves. Will never return.
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September 2020 by Ms. Yellow Bone
Good pharmacy. Very attentive.
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July 2020 by Jade Travels
Always friendly and welcoming!
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May 2020 by Kelly Cain
I called to see if they have a medicine my reg chain Pharmacy didn’t have. After trying several other chain pharmacies. The pharmacist kindly got on the phone with me & explained the mg of the medication was not only a rare amount but hundreds higher in costs. Clearly anywhere I called would take days to get in. Suggesting a lower dosage which is easily available at all pharmacies to just need taken over longer period of time which was also a lower cost of just under $20. That pharmacist did not have to take the time to help me but did.
