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February 2024 by Melissa Haddix
Sabitha and Teresa are great with the customers.
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February 2024 by Fletcher Aldrich
Good people, good service. Answered questions
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February 2024 by Shannon Fallis
The service I receive from Baylee at the UPS store #2019 located at7306 SW 34th Ave. ste 1In Amarillo, TX. She is always so friendly and extremely helpful! She is fabulous at what she does and I believe she should be recognized!
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February 2024 by heidi bryant
Customer Service is always great!
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January 2024 by Rebecca Sanders
This location has excellent customer service! Thank you
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January 2024 by Millie Barrett
Bought a roll of 63 cent stamps from UPS and was charged 83 dollars . (complained only 100 stamps) . They will not refund my 20 dollars, with my unopened roll and receipt . There remark was will guess you will know next time
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December 2023 by Chris Cantrell
UPS store is harder to get a box than buying a home.
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July 2023 by Randy
These women that works here are the rudest people I ever met. Worst store ever!!!!!!!!!!!
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June 2023 by Mark G
UPS sent me some return shipping labels to return some ammo. For some reason, the vendor sent me the wrong caliber ammo. Anyway, even though UPS supplied the return shipping labels and the fact that UPS shipped the ammo to me originally, the lady at this location refused to ship it back. She claimed it was against the law, it's not. It's not a large caliber ammo and it didn't exceed 50 caliber. I called UPS customer service, not to tattletale, but to verify I could ship it. They verified their ability to ship it, and that the store should have accepted and shipped it for me. Honestly, it's not the end of the world, but certainly not something that I wanted to deal with on a busy day. I post this in the hope that their employees are properly trained in the future and to prevent this from happening again.
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March 2023 by Ellie Presley
I took a package to be returned back to Nike last week. UPS taped the new label on for me but when I left, marked through the new label and sent the package back to me at my address. I took it back to UPS yesterday around 2:30 and explained because I know everyone makes mistakes. I was charged to print a new label and return the package for a second time. I asked the young man why I was having to pay again since the mistake was theirs and he shrugged his shoulders and said “that’s what we do” and I needed to pay. Extremely disappointed in a store I have used for years and in the lack of customer service I received yesterday and the failure to even issue an apology for the inconvenience. I’ll be using FedEx from now on.
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March 2023 by SJ Hunter
The woman here, twice has been extremely rude to me. I will never use this branch again.
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March 2023 by Ashley Pickerill
Dropped off two separate Amazon return packages here and one never got scanned in the other never made it back to Amazon. 30 days later Amazon says they won’t refund me bc they didn’t receive return. Keep your drop off receipt and make sure they scan each item if doing Amazon returns!
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December 2022 by Heather Verhulp
Called ahead of time to see if they would accept a package from another carrier. The lady said yes just put hold for pickup and your name and we charge $7. I said no problem and had my package shipped there. They refused the package saying they don't accept packages from other carriers. What a waste of time and money.
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December 2022 by James Koenig
Went in to send a package back to Amazon that I had not taped back up. The clerk chose to rip the original box and then require the purchase of a ups box for $20. Very rude about it and I ultimately left without shipping the package back. Avoid this location!
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August 2022 by Susan Rogers
Customer service at this location is extremely lacking. The employee at the counter was rude. Just bangs on the counter for you to leave your package up there never really speaks to you. And argues about the price even though you got the price off their website. Maybe she was stressed because her line was so long. Because it was extremely long. Every time I go in there I have to wait a long time.
