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December 2023 by Valerie S
Disappointed with the selection. Many brands aren't there. Seemed messy and not well stocked.
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November 2023 by Ghetto Boy Scout
The new store is so awesome very helpful manager was so helpful with my daughters color match
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June 2023 by Zi Aly
There are no employees, only one girl who serves everyone. This is unprofessional and unsatisfactory. Despite that, she maintains her smile and treats her wonderfully despite the pressure.
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January 2023 by Katherine Renke
When entering this store, I walked by 4 store associates looking for a certain product. When I got to the back of the store, I had to approach 2 other associates sitting behind the counter and ask if they had the product. In which the associate said “ you passed it, we don’t have any.” The store was empty, no other customers. The unprofessionalism and lack of customer service was extremely disappointing! No apology given, no offer to order for me and no “thanks for coming in”. You should not be in a customer service role if this is how you treat customers!
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December 2022 by Andrea Rodriguez
Worst experience ever. Went in to buy multiple products (they were out of stock). Still shopped around but felt extremely uncomfortable when an employee constantly asked if I was doing ok every 5 min. Felt like I was being followed around and ended up cutting my shopping short because of it. (Still ended up spending $200 when I should of left and gone to the other location)
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August 2022 by Sarah Clark
I love the new location of Sephora inside Kohl’s. It’s quiet. The workers are LOVELY. I’m glad it moved out of the mall. This is where it’s at.
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June 2022 by Dre Grace
I received an eyeliner for Christmas and wanted to exchange the color. The product was unopened and even in a Sephora bag but I didn’t have a receipt. Both stores refused to exchange the unopened product claiming it came from the other Sephora in town and as they were individual franchises they couldn’t / wouldn’t accept each other’s product. Nor could they look up purchases through Beauty Insider. Consequently, even with two stores in Amarillo, I will now only buy online and not use either one of the two local stores. I had assumed the one in JC Penney had moved here, but no they are two different stores. Buy online.
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February 2022 by Adella Tobar
that is my favorite store since I live in Albuquerque. you find so many specials, it's A very good store, you find beautiful people there quick to help you,
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September 2021 by Sunnie Hutchison
I was looking for solutions for my skin and I had the best customer service experience. The girls were extremely helpful and if they didn't have the answers they found them for me. I am so pleased with the level of care I was given.
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November 2019 by Donna Marie
basic Kohls, clean with huge clearance racks, wait till after Xmas when everything will be marked down