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March 2024 by Bluewhisper
I usually order my pizza from Pizza Hut on Gem Lake Rd.. Tonight was no exception.I ordered a Pepperoni pizza with Italian Sauage and 1/2 side with Green Peppers; my usual order.Normally for many of the last pizza's I've ordered, they have had a good amount of sauce and trimmings on them. They have been down right delicious.Tonight, our pizza was pretty dry in places, like exceptionally dry. Making it, not a pleasant pizza to consume.I know not every pizza can be a bomdshells worth of tasty goodness, but neither do they have to be like dry dough in your mouths palate either.So hope someone reads this in the Pizza Police Bureau of Investigation and lets someone know about getting the right amount of sauce on someones pizza.
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March 2024 by Dana Crandell
Late nigt order was well prepared and ready on time. Staff was courteous.
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March 2024 by Jared Rice
They forgot to put hot honey on my hot honey pizza.
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February 2024 by Kristina Sechrist
This store went above and beyond. I ordered Pizza and they only had one delivery driver so they branched out to DoorDash. My pizza was delivered but nobody knocked to let me know it was delivered so some dogs got it. I called the store and they remade my food at no charge which was a life saver my kids were hunger. I don’t know her name but I want to thank her so much for going above and beyond.
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February 2024 by karissa fangman
Never had a bad experience at this location. Always hot, ample cheese and toppings, great service!
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February 2024 by Seth Billstrom (Sethers)
I went inside and ordered a large hamburger pizza! It took about 15mins. It was around 13$ and was just big enough for me and my son. Overall pretty good!Parking: The parking lot is smaller being that it's in a shopping center. It's hard to park bigger trucks for sure.
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January 2024 by Rick Franks
This pizza hut has always been on time when ordering. The pizza are good as well as the wings.
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January 2024 by Jessie Garza
Very good.
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January 2024 by Halagar Nunez
Very friendly staff and good
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December 2023 by Sam Foster
I had an absolutely horrendous experience with Pizza Hut and I strongly advise against ordering from them. I recently found myself in a situation where I was unable to drive for 24 hours due to a medical procedure. In need of food, I decided to order pizza through their mobile app. However, the app repeatedly showed an error message when I tried to place the order. To make matters worse, when I attempted to try again, my card was declined.To my utter shock, I discovered that Pizza Hut had charged my card the full amount for the pizza, delivery fee, and driver tip, despite the order not going through. When I called the store to address the issue, I was hung up on during my first attempt. After calling again, I spoke to a manager (whose name I never got) and explained my situation, emphasizing that I couldn't drive due to the medical procedure. The manager assured me that the pizza would be delivered since my card had been charged.However, an entire hour passed and when I called to check on the order, I was informed that it had been changed to carry out and had been ready for 45 minutes already. Shockingly, the manager even tried to charge me again for the same order. After a lengthy discussion, she reluctantly agreed to send out the pizza for delivery, but by that time, it had been sitting out for 45 minutes and was cold. Instead of remaking it to ensure freshness, she insisted on sending the cold pizza.Finally, after an hour and a half of frustration, I managed to convince the manager to remake the pizza and send it for delivery, as I had originally paid for. This entire ordeal is not an isolated incident, as I have experienced numerous mistakes with orders from this Pizza Hut location. It seems that I receive the wrong pizza more often than the correct one. Unfortunately, this is the only delivery option available in my area, or else I would have stopped ordering from them entirely.Given the consistent issues I have faced, I have decided to explore alternative delivery services such as DoorDash or Uber Eats. It is essential for businesses to prioritize customer satisfaction and provide a seamless ordering experience. Unfortunately, Pizza Hut has failed to meet these expectations time and time again.I strongly urge anyone considering ordering from Pizza Hut to reconsider and explore other options. This level of incompetence and disregard for customer satisfaction is simply unacceptable.
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November 2023 by Kelton Weller
Don't like this one, they got my order wrong and their sauce didn't taste
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October 2023 by Midz Taylor
Amazing pizza. Full of ingredients and made fresh! I will be ordering from this location again. Tammy and Sayann were great!
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October 2023 by Eric Dempsey
Good food and great delivery service as always.
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October 2023 by Andrew Randall
Easy to order, on time, made exactly the way requested.
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September 2023 by Kristina Stewart
Love the original pizza crust. I like thin crust too. But the original has great flavor.