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June 2024 by Brittany Jones
I went to this store to port over my partners phone. Walked in waited a good 10 minutes or so since only one person was working. However when we got help the girl had to call her manager to get approval for a port. No biggie there. But when she asked if we were buying accessories and we replied no. She states that for an iPhone 11 (which is free) if you port over a number would be over 300$. And since we weren’t buying any accessories she said that’s the lowest. But it was advertised to get an iPhone 11 free if port over number for the new metro flex plans. So I am very disappointed with the experience we received today. I felt like they were trying to screw us over. So guess what I ended ordering online and did it myself. The way this store is ran seems sketchy. And needs to be looked into or something because stating “lowest would be 300$” after she called her manger seems sus.
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December 2022 by Charlotte
Savannah helped me get my problem solved by going on the website! She's kind and smart and always helps me!
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October 2022 by Moises Alzubi
So sad went in at 4:55pm to pay my bill and buy 2 new phone and the lady told me it was to late. Nice job on trying to help a customer of 5 years out. So I decided to go next door and switch over service.
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August 2022 by Kimmy Dawn
I went to the store located at 34th and Western in Amarillo and the service was excellent, I got exactly what I wanted and if I could give 10 stars I would!
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April 2022 by Cathy Collins
Angela is more than great we have been working on a problem with my account for two months and she is still helping me. Thank goodness for her. It is getting fixed
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April 2022 by Anthony Villegas
Great customer service , Angela handled all my questions in a very welcoming and professional way!!! very much recommend this store!
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March 2022 by S PD
I have dealt with Christina, Angela, and Merce!!! They have been some of the best reps I have ever dealt with as far as Metro goes. They were so patient and such a pleasure to work with. They need raises and a higher commission !!! Plus $50 each instead of 20...
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March 2022 by Joni Hester
I was so upset when I walked into the store, but, I was in a completely different frame of mind by the time I left!!! Christina and Angela are amazing!!! Not only did they help me get a free phone but they showed me how to SAVE me $30 every month for a year which cut my phone bill in HALF!!!! These 2 ladies are my super heroes!!!
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March 2022 by Minka Hasting
I do believe her name was Angela she did me right helped me find the right phone and got me all set up thank you see you next a very satisfied metro customer
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January 2022 by Shelbee Madden
Angela is super nice and helpful :)
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December 2021 by Mary Hayward
Angela's custerner service is the best,she was very helpful ,and made me believe that great custermer service still exists,and I'm happy with my new phone,She's a keeper for sure!Thank you!Metro/ Angela!
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October 2021 by Makaya Jones
Angela the supervisor is amazing. Thank you souch
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August 2021 by TaRhonda Wilson
Angela was a great help!!! By far the most helpful agent I’ve experienced!!!
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July 2021 by LJ
Customer service is superb.
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July 2021 by Larry Vidaurri
Customer service is superb.
