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January 2024 by Melissa Franklin
I don't understand why none of these stores won't answer their phones. I have a question but can't get anyone on the phone. That's bad customer service.
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September 2023 by Trini Encinias
I need a good metro pcs deal on a ? phone.
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May 2023 by BT Hill
I got a great phone plan with them...so I'm staying with them...
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April 2023 by B Hill
I got a great phone plan with them...so I'm staying with them...
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March 2023 by M BM
Friendly staff that will make sure they get you what you looking for, regardless if it a disadvantage to you! I DO NOT recommend using smart pay for purchasing a phone. IF you do, make sure they explain in full the details of your contact. If not you may find yourself paying $1700 for a $800 phone. Just saying. They were not helpful and making sure all contract were explained or even seen by the purchaser
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March 2023 by Linnea Rae
Here in Amarillo to see my ailing father. He needed a new phone bad. So I went down there to add him to my phone line. The only employee working was WONDERFUL! She was helpful, friendly, and was genuinely kind and helpful to every customer.
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February 2023 by Elise Jones
Customer service was excellent! The lady was super nice and polite. I just went in to pay my bill. I would have been a lot happier if the processing fee wasn't $5 on top of my bill, but I guess there's no way around it. Still awesome service.
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January 2023 by Roger Davis jr
I just switched over to metro and they have been extremely friendly, professional and helpful
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November 2022 by Cheri Hale
My husband phone got stolen so he had to tell them to turn the phone off
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October 2022 by X xPitchKingx X
Jenn is super sweet. She helps with anything and is the most polite metro PC's worker in AMARILLO. She's the only one that I trust.
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October 2022 by Kelly Lowry
Sometimes you go there and there's things you imagine to do and they can't do it, their loss may be my loss, I was simply trying to pay early and change my plan but they can't do both at the same time, I hope I have the money I had when the time comes.
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August 2022 by Renay Baker Giles
Very helpful. All of the staff was super nice. Not a long wait like other cellphone places.
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August 2022 by GinaLee Triana
I've had great service with this company for a year, until a week ago when my phone was broken. I went to Georgia store to pay my bill and inquire about a new phone. Was told that I couldn't get another working phone with my plan so my "better" option was to start a new plan with a new number. Long story short: I was hustled into a new plan without my number. Got home and realized that the salesperson Jenn obviously wanted to make a sale and didn't care to really help me. I had one day left in my old plan & went to cricket to port my number there. Went back to Metro and asked for my unlock codes so I could switch & the saving Grace for that store, Kristian, was working & was as baffled by the way the prior woman's service as I was. Kristian saved my number & gave me the customer service experience that I expected. Meanwhile Jenn came over and began talking down to me , like I. was the one who asked for the new account. Kristian is a prime example of excellent customer service skills. Girl needs a raise and a promotion. Jenn needs to take notes and learn to listen to the customer. Rant over. 5 star service from Kristian. -2 star service from Jenn.
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August 2022 by Toni Stamper, Stiles
I have been with Metro PCS for 9 years. Got a phone that wasn't working correctly in the first week...nothing but rude workers...and you are stuck with your phone btw. I would highly suggest that yall go to someone else! I even called customer service...they decided that I needed a new phone, went to pick it up at the location that they gave me...and no one knew anything about it. Customer service has went completely downhill ?
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February 2022 by Veronica Salazar
I Recently Went To Get New Service & Phone With Metro && The Worker I Believe Her Name Was Sabelle Very Unique Name ...Was ABSOLUTELY AMAZING FAST HELPFUL INFORMATIVE PATIENT She Was Perfect In Every Way Possible To Help Getting Me Service ... If You Are Looking To Get A Phone I STRONGLY Recommend This Store && That Worker. ..
