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July 2024 by Shayla Harris
The whole point in not having a contract is not being bound to contractual agreements. Either they going be t-mobile the with long-term contracts or they gone be metro pcs pay as you go. But they can't be both.
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June 2024 by Alex Gonzalez
I had an issue with my phone, after calling the customer service line, I was directed to go to a Metro store for assistance. I ended up going to 2 Metro locations, a T-Mobile location as well as a Cricket location and all customer service representatives were looking at my issue as if it were rocket science. Finally, I ended up going to another Metro location after another customer service rep. refused to assist. Sam was the customer service rep who was able to assist and was extremely friendly and courteous as well as knowledgeable. Thank you Sam! I was about to give up with Metro PCS.
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June 2024 by Andrea Stringer
Been with metro for years like their service very knowledgeable people but I don't understand some of people they hire maybe from India or other countries language hard to understand so when I walk in and see or heard them talk I leave go to another metro place I just don't have the time to repeat my self and they still don't get it
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January 2024 by Mateo Zamora
Terrible service, I paid for my line yesterday and those who attended to me, I don't know what they said, they added some tables without my consent and I contacted 611 and they told me that there they told me the move, if they don't solve it, I will report it, I went to open them and they told me I won't pay anymore.
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November 2023 by Samual Matthews
Need more staff when their busy for people paying just to make payment and more locations on the north side of town one big they have is a staff and have experience in customer service and make you feel great visiting them like they do
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November 2023 by Kala Johnson
They are awesome did such a great job explaining everything and helping me find the best solution to my phone problem's.
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November 2023 by Michael Gonzales
They never open i need to pay my phone bill f metro
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August 2023 by Gerry “Free World” Williams
Great customer service
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August 2023 by Milissa sandoval
Great friendly place
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July 2023 by Kathy Endersby
Got a tablet free on there Tuesday deal pretty sweet
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July 2023 by Ana Sauceda
It's super hot inside the store, they don't have air conditioning and I felt very bad because of the heat. It is too Hot inside no a/c. Poor workers sweating and suffering from heat. This is not good for me to do business.
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July 2023 by Manuel Campbell
Every since T-mobil got involved it is not prepaid phone service. Which means you may as well sign up with a company that has perks with the contracts!
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April 2023 by Ruben Trevino
Can't call almost any of the stores in Amarillo, but the east Blvd one does answer and boy ol boy is the girl that answered so damn rude it's unbelievable
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November 2022 by Areli Deleon
Horrible service!! They wanted to sell me the phone that they wanted not what I picked out.
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October 2022 by Carla Clayton
Excellent customer service!! Glad I switchedAngela is awesome
