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April 2024 by Samuel Jones
5 star service was shown at the CVS pharmacy located at 34th & Western Street in Amarillo,Texas.
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January 2024 by Baillie Shores
I did not receive my $4 ECB for buying 2 Crest Gum Detoxify, so I nicely informed the emo-looking cashier woman and got nothing but attitude. I have always had a better customer service experience at the other locations, but this one is closest to home. Guess I'll drive the extra distance instead.
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December 2023 by Daniela Torres
Everyone was super helpful and nice
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December 2023 by J C
So I usually don’t have some crazy problems with this place (yes the wait time is usually long) but your drive thru staff obviously has a low bar expectancy. I went in later than usual, because I knew my medication wouldn’t be ready asap. Of course 4 hours after going in, It wasn’t ready. So not only that, But the girl Hayley with the burgundy/red hair (Assuming that’s even her name) was so non empathetic. I was showing obvious signs of distress and she most definitely found my situation amusing. She basically almost laughed at me and as soon as she closed the window that’s what her and her coworkers did. Was laugh. I feel sorry for anyone that’s ever had the displeasure to meet and have to deal with these people. As someone with Bipolar disorder it’s so hard keeping my composure under these type of circumstances. I felt like I was having a panic attack. Not only at the thought of not being able to get my medication, but also at the way this staff acted. Keep in mind, even though I was obviously distressed. I was not rude the entire time UNTIL I saw that they thought this situation was funny. The main thing that hinted at that was what I assume is their manager (The African American male in the white lab coat) nodding towards my car and laughing. Plus this “woman” Hayley coming up to the window with a smirk on her face. I truly hope karma does it’s work and they all feel what I felt today. Such a disgusting group of people and I feel sooo sorry that i’m not the only person that they have treated like this. In other terms y’all suck and be happy I can’t do more. As someone that works in the customer service industry, people like you is what makes it so disappointing. Here is a picture of what I assume is the supervisor, who also thought this situation was hilarious. I took a picture since her coworker claimed to not know her name.I’m “glad” i was able to be your laugh of the day. It’s okay though, if CVS can’t , then Karma will definitely do it’s job.
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December 2023 by Barbara Jan Lukenbill
Amazing church family ready to embrace anyone who walks in the door. Do you need more than just a church? Do you want acceptance? This is what Jesus Christ wants for all of us and it certainly resonates throughout this church. Hear the word as it is written in the Bible, not someone’s opinions. Be prepared to hear an absolutely beautiful Worship Team presentation.
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November 2023 by Adam Ensey
If I could give zero stars I would....slowest place on earth
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November 2023 by Nita Wallace
Dealing with their pharmacy process is so frustrating. Staff are friendly. They are often out of my prescriptions and I have to miss taking medication because of this. I am so disappointed that my insurance makes us use them or not have medications covered.
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September 2023 by Tiffany Dunn
If I could give this place a zero I would pharmacy staff is horrible and very un educated and even talked bad about another cvs location and didn’t even know how to put in prescriptions correctly
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August 2023 by Daisy Burton
I went over a month without my medication because no one would listen to me when I tried to explain the situation, I experienced literal withdrawals and psychical pain waiting for the "no sell date" to come because they told me I couldn't get them before. All of that I was okay with until I was told by my nurse practitioner that it was wrong and I should've been given my medication refill once I ran out. Then when I tried to explain this to the HEAD PHARMACIST she yelled "Absolutely not" and hung up on me before I could begin to explain my situation. I will admit I am not blameless and I did use a stern voice and a curse word with her but when its my 5th time trying to get my medication (medication that makes me ill when I don't have it) and the pharmacist is rude off the bat before I even speak I believe I have the right to be rude back. As someone who deals with angry customers I understand it is not the most fun but there is a correct way to handle the situation and yelling at them then hanging up is not the correct way ESPECIALLY when its regarding medication people need to function. Its not like I just got bad service at chick fil a or something the laziness and carelessness of the entire staff effected every aspect of my life. Its disgusting a place in charge of peoples health has such terrible service.
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July 2023 by Joshua Urioste
Great service
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July 2023 by Cruz Anthony
front cashier was super rude ?
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January 2023 by Joel Hill
As someone responsible for a customer service team, I feel qualified in recommending y’all have got to get better at this drive thru stuff. The wait is beyond ridiculous. You have at least 6 people working in the pharmacy and it took an hour for us to get to the window. Did I mention there were only 2 cars in front of us? Pharmacy manager needs to address this. Holy cow.
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November 2022 by Kyle Arnett
Horrible pharmacy. Takes a week or more to get anything filled. Super frustrating.
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November 2022 by Anthony H.
This place is complete garbage. In the passed two years everytime I've had to go here the wait is ridiculous. They have what looks like 5 pharmacists in there so I don't understand what takes so long. I went to the doctor this morning at 10, the doctors office told me they would call in my prescription. I went to check at 1 if it was ready yet and they said they had not even received the call. My girlfriend went on her way home from work at 5 to pick up to which they said they hadn't received a call yet when in all actuality it had been called in and they missed the call and didn't check the voicemail in the 7 hours since it was called in. Today I have a upper respiratory infection which I can deal with but what about the patients with terminal illness or constant pain. My father passed away from cancer 5 years ago and this place was still shit back then, we'd have to come back multiple times a day for pain pills and nausea medicine because they weren't ready. This place is one of the few places in the area that's considered in network for BCBS so we're forced here but I would recommend anything over this place and the amount of time it takes for them to output medicine. I don't know if it's a not enough worker promblem, and incompetence problem, management issues or just plain don't care but something needs to be done and those running this pharmacy need to be held accountable because the CVS pharmacy on western is a joke. If I could give 0 stars I would. ****edit to the original review. When my girlfriend arrived to pick up, mind you this was 7 hours later, they still hadn't gotten the prescription together. After she sat around waiting 45 minutes they gave it to her. Adding insult to injury the medicine we're basic preboxxed medications that would have taken 5 minutes to put together. It's pretty non consequential now when it's a small viral infection but I can only hope this place gets its shit together before someone in dire need goes through the same that I did today because they may not be as lucky as I am.
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November 2022 by Jennifer Wagner
Due to the Superior Medicaid coverage for my foster children, I am forced to use CVS as their pharmacy. Never have I received such terrible service at a pharmacy in my more than 40 years of living than I have in the past 4 years using this CVS location for my foster children. I am thankful our fostering journey will be over soon and I am giving my adopted child **my** health insurance that will allow me to switch to Walgreens.In the last four years I must wait several hours for a prescription to be filled. Upon leaving the doctor office or urgent care, I must call CVS every hour to ask if the Rx is ready. When it finally is, 3 or 5 or 8 hours later, I wait NO LESS THAN 30 minutes in the pharmacy drive thru line. A couple of times I have been told to park and come inside because the wait will be longer since the medication won't be ready yet.Yesterday 10/15/22, at 5:30 p.m. (after waiting since 10:30 a.m. for the prescription to be ready) I was told that Superior Medicaid requires a prior auth and since they did not have enough time to get the prior auth, I need to pay. I can afford an $8 Rx, but what about those who can't?Forget about getting ADHD medication refilled every month. I have to call the pharmacy, call the doctor, call the pharmacy, call the doctor, call the pharmacy, drive thru, park, walk inside, wait, go back home, call the pharmacy, call the doctor, call the pharmacy, drive thru, park and go inside, to FINALLY get the ADHD medicine!This is absolutely ridiculous. The pharmacy employees at the CVS on 34th & Western need to get off their butts and learn how to do their jobs in a timely and productive manner.
