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November 2023 by Cashea S.
A good variety of boots and clothes, but the clothing racks are just impossible to look through because they are SO close to each other. There are too many racks right beside each other. They have alot of great boots though and affordable prices!
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October 2023 by Jennifer Bennett
Horrible people working at this store!Cashier folding and attempting to bag a dress jacket then getting butt hurt when I asked her to put it in a proper garmet bag!!!The men refuses to help my friend find what he was looking for.This is the 3rd time we've been treated extremely bad due to how we look at the moment, been on the road for days..We will NEVER return to this cowboy wanna be, snooty establishment!!NO STARS!!!!
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October 2023 by Melody G.
I have shopped in Cavender's for a long time. They have a lot to choose from but their customer service is very lacking. I went into the store looking for a pair of high waisted flared jeans. Since they have thousands to choose from, I wanted to ask a female sales associate to give me some direction. I could not find one girl anywhere to help me. After trying on about 10 pair and none of them being what I wanted, I decided to just give up on the mission. I made a quick trip to the restroom before leaving the store and there were 6 girls in the break room. No wonder there was nobody to help as they were all on break at once. I went over to Boot Barn where I was helped immediately and she picked out 4 different styles of jeans that were high waisted flared. I tried them on and left with 2 pairs. If you want a big selection but no help, especially in the women's section, go to Cavender's!
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October 2023 by Rudy Flores
I just bought a belt this time. It was an easy in and out. Would recommend it lots of help
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October 2023 by Darrell Stewart
Going in to spend a bunch of money and the staff acted like they were all to busy to help out. Don't judge a book by its cover. Yalls loss
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August 2023 by K D
Huge store nice selection I really tried hard to buy some thing. I wear a 9 1/2 to 10 boot and they did not have a great selection of black foods. You gotta stop if you’re a tourist just to see it.
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August 2023 by edwardo garcia
Very helpful staff. I’ve been to plenty of Cavenders in West Texas and this one has the best service.
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August 2023 by Nathan Henrie
They have nice chairs and good country songs playing, the staff is very helpful too, also they have a large selection of boots, belts, hats, all that
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August 2023 by Rick White
Large selection of Boots and other western wear items. Thankfully they had ladies boots with leather soles on them. They looked amazing on my Wife.
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July 2023 by angela gonzalez
I came out of state to visit this store that I had been hearing so much about but unfortunately I was very let down with the customer service. When me and my family first walked in we started browsing around I picked out a few things while my mom asked one of the employees as to where the restroom was and he responded very rude and abruptly. I was struggling to find my jean size and I noticed multiple employees were there walking around chatting with each other but not one came to ask if I needed help. When I went to check out there were about 5 girls at the register and not one of them could check me out. It took three of them to just charge me for the things I got. The last one to charge me was the employee with the short curly hair. As I was handing her the money she rudely snatched it out my hand while complaining that she had just counted the money and that she would now have to start over. It felt very disrespectful to have her eyes rolled at me and to hear her loud sigh as she simply does her job.
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July 2023 by Ginny G.
Good discussion with Amber from Cavendars after I posted this review. In all fairness she really listened. We've been going to this store for years, and will continue to do so. I was just "up to here" with the service and wanted this to have a positive outcome. It was an epic fail last Wednesday and couldn't be ignored. They need to train salesmanship in their staff. Shasta introduced herself, said if we needed help to let her know, and then disappeared! I had to "clerk" the hang and rehang of suit jackets for my husband, then we had to hunt down dress shirts. Shasta popped back up (possibly thinking we were ready to check out?) while we were searching for belts. Keep in mind we might come in here 2 or 3 times per year...she had a "are you stupid? Look on her face and said "they are RIGHT OVER here! And then disappeared AGAIN!!!! Finally got to the register and cashier said "anyone helping you?" I said "no! Are you kidding?" No comment from cashier, who should have said , gee, I'm sorry, if there was a problem please let me fix it...or...what can we do?" If she gave a commission to Shasta on our 330.00 purchase I will be so disappointed... Keep in mind we are all fallible and constructive criticism is always helpful. I didn't want to sound mean, just very frustrated.
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June 2023 by Chuck Hill
If your a cowboy or ranch hand. This is your place. If you just want to look good on Friday night. This is the place to get your clothes.
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June 2023 by JOE CONNIE MENDOZA
TODAY JUNE 8,2023 ! I WUZ HOME SICK CUD NOT DO VERY MUCH 4 MY SONS B-DAY HE WENT OUT WITH HIS GF DEJAHA 2 AMARILLO TX STOPPED @ CAVENDER STORE I CALLED UP THUR 2 ASK 2 C IF THEY CUD HELP ME GET A GIFT 4 MY SON ! AMAZING THEY DID! THANK U EDGER 4 HELPING ME SURPRISE MY SON ! UR SOOO AWESOME ! THANKS 2 ALL THE STAFF TH@ HELPED IT B MORE EXCITING !! I REALLY APPRECIATE YA ! CAVENDER WILL ALWAYS HVE A SPECIAL MEMORY 4 US ! LUB YA ! HVE A BLESS NITE ! JOE & CONNIE MENDOZA FAMILY! HEREFORD TX
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April 2023 by Kalen Massingill
Worst experience today in your store. I went in looking for plus size jeans. I walked around the ladies section for about 10 minutes with no associate in sight. There were two young men standing at the register flirting with the cashiers. Not one asked if I needed any help. I went to the mens section to express my frustration to my husband. He also received no help as the associates seemed more concerned with visiting amongst themselves. We went back the ladies section and still no associate in sight. I went to the register where a male associate was still visiting with the cashier. I asked if there was anyone working in the ladies section and he called a female associate over. Mind you this associate walked directly past me 3 times without asking if I needed help. I told her what I was looking for and she pointed to 3 small racks of plus size items, then walked away! On the 3 racks I found 2 pair of plus size jeans. Horrible customer service and absolutely nothing for us plus size cowgirls.
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April 2023 by Larry Webb
My experience with buying my grandson his first pair of boots at Cavendars was not good. There was no one available to help with sizing or looking for a good fit for him. I suppose they may be under staffed, no idea.Usually you have to fight the staff off with a stick for breathing room. This was not the case.Step up Amarillo store and improve your customer service. Who wants to drop over $180 for their product with no technical help.
