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February 2023 by Kasey man
OEM parts last longer.
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July 2022 by Cheryl R.
These men are sharp! They are highly competent, pleasant, and have a wonderful disposition. They always keep you in the loop and show you the problematic areas. With these men, you may relax completely, and their costs are fair.
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July 2022 by Billy M.
I bought a 2022 camaro LT1 for 48000 dollars. I had 68 miles when they were to put on window tinting. When I got my car back it had 59 extra miles on it .I got 4 different stories from 4 different people as to where the miles came from. I wasn't told they were taking my car off the lot for the tinting. The car was dirty and they had used a1/4tank of gas.I was not happy. I think someone basically drove a car I payed for without my permission.
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January 2022 by Brianne M.
Here is a photo of my car. My car was located at 1 AM my the police at an employee's residence.I had to drive over an hour to get my vehicle in another county.My car was in the service department for an electrical issue when the police knocked on the door of the residents the employee said that he was test driving my vehicle to see if he fixed it.I have had no contact with Ron Carter except by the service manager John. Since posting my story on Facebook and reaching out to the news I've had multiple people reach out to me that they have also experienced the same exact thing with this dealership!Stay far away!!!
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July 2021 by Steven Popham
I understand why they have a 2 star review, found the jeep my wife wanted online. Listed for MSRP, tried to make a deal to find out they wanted 18k over sticker. Call today and find out they raised the price to 103k. This is a scam, ive filed a complaint with everyone I can think of over these deceptive trade practices.
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June 2021 by Jenn S.
If I could I would not give this place any stars!! We went in to buy a Ford truck and they didn't have the color I wanted so I told them I would go look elsewhere. After we left the manager texted me and said they could wrap the truck to change the color for me and gave me a quote. I agreed to the wrap and when I dropped it off they said it would take 4-5 days and I didn't get the truck back for 2 1/2 weeks. When I received the truck back they only did the outside of the truck and did not wrap the door jams or inside the bed or the undercarriage. When I sent the manager a message regarding saying it looked hideous and complained about how long it took for them to do that. He asked the man who sold me the truck to reply to the message because he obviously couldn't. He replied that they told us numerous times that the door jams would be extra and if I wanted it done there would be an extra charge. I was floored and replied they never said that and they should of clarified that it was just the outside. They did not want to make the whole situation right and denied everything. I am so mad about this situation. They said they would give me a tank of gas for free and paint the underneath which would cost them nothing but if I wanted the to have the door jams painted then it would be a whole lot more money. I got fed up since they weren't trying to help at all and said I would never do business with them again. Not a good place or good people. They will do anything to sell you a vehicle. Horrible!
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May 2021 by Jere D
Total online scam. I spoke with a sale rep at least 2 days in one week. On 5/25/21 I spoke with a sale rep about 9:47am to verify that the truck I was looking at online was still on the lot and the trade in value for my truck was correct if the truck was as I described. I reminded them I would have to take vacation from work and drive 2 hrs round trip. Venessa assured me everything was good and she would be waiting. What actually happened when I showed up is they told me the truck I was coming to buy was just sold between the time I called and the time I got there, They eventually admitted I should have never been told the truck was there. So they tried to sell me a different truck that cost much more. Also the trade-in value on my truck showed to be $46000, I verified it 3 times on their website and called and verified it twice. When I got there there they told me they could only give me $25000. so they were $21000 less than they told me. My truck is a one owner, garage kept, low miles (less than 5800 mile annually) in perfect condition. Scam, Scam, Scam
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May 2021 by Jere M D.
Wasted 2hrs round trip drive and 3hrs of vacation because of their lies. Do not believe their trade value they show you on their website its false. Instead of the $46,000 fore trade they really offered $25,000 (big difference). It would be nice to get a real ball park on their website and sales folks on the phone. My truck is a one owner, garage kept, driven less than 5,800 miles annually and in mint condition. I called 2hrs before I left work to verify the truck I was wanting to buy was on the lot. When I got there they admitted the truck I came for was not there but they had some more expensive trucks available (go figure). I will never trust them again, they had me waste my vacation from work and a 2hr road trip for a lie
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April 2021 by Bob S.
We came in this morning to look at a new Yukon. I made an inquiry on their website to check the availability of a vehicle. Within minutes, Vanessa in their internet sales department reached out and confirmed that the vehicle we wanted to see was indeed available. After a short drive, we arrived and we were introduced to Byron who did his best to make sure we were taken care of. We took the car for a test drive and made the decision to purchase. There was some back and forth regarding dealer installed options but we were treated fairly on our trade-in and the ultimate price we paid made us feel right about the purchase. Mark in finance was very good at his job and took great care of us. Overall, this purchase was great and we will do business with them again.
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March 2021 by Amber E.
Classic bait and switch tactics. Was told one price then when it came time to work the numbers, the price magically jumped 10k. Apparently there was a "discrepancy" in their system. Was also told by the finance manager that they list a lower price online to try to get Houston customers to come to them, and if you have a trade in they will lowball you to try to make up the loss. What a sleazy business model.
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January 2021 by Scott Muir
Another bait and switch victim here. Online shows one price, work the deal over the phone//internet and go in to finalize. Show up and magically there is a “internet error” and they say the truck is $14k more than advertised!! Last time I walk into there building. Stay away, don’t waste your time here.
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January 2021 by L H.
All I can say is WOW and not in a good way. Spoke on the phone with a salesperson and manager; stated we would purchase the car which was in transit. They were supposed to call once it arrived for us to purchase. No call. We called them and confirmed we wanted to buy and that the dealership doesn't do add ons beyond tint and wheel locks. Also confirmed the purchase price prior to driving up. Confirmed both of these with multiple people. Showed up to purchase and first we were told that 4 people had already attempted to purchase the car which had been on the lot "for several days." They then attempted to add $2000 in add ons. The manager refused to remove them even when asked and detailed our previous conversations. We've reported this dealership to GMC. Buyer beware!
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October 2020 by Blythe S.
Excellent service. Eric helped me. Friendly staff. Definitely would recommend getting you a car from here.
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August 2020 by Judith D.
This review is specifically about your salesman, Earnest Matlock. He is the best car salesman I've ever met, and I've been buying cars for over 50 years. I was not able to buy a car from him, but I felt bad because he was so good at his job. He immediately made us feel welcome. He helped us in every way, but just didn't have the car we wanted. He was not pushy. He was not aggressive. I just wanted to buy from him. Ron Carter should feel lucky to have him.
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August 2020 by Mike B.
This dealer is NOT internet sale friendly, even during these pandemic times. My wife and I could not purchase a vehicle after multiple attempts on offering a sight unseen purchase. They ran our credit report three times and could never could give us specifics about our loan. Andy, the sales manager was NOT sympathetic to the situation and actually blame everything on the salesman helping us, without taking accountability of his staff. This company is a sales driven company and you are only as good as a salesman you get on the phone! STAY AWAY!A company should not have to be perfect, but what separates any company from it's competitors is how they handle their issues, situations or even mistakes! which Andy Only could do was laugh and say, " I said, I was sorry"
