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September 2024 by Smarta
Dont have electric cars?
Only selling primitive gasoline cars??
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September 2024 by Terrence Gasper
I scheduled an appointment to purchase a car. These people called me to verify and then sold my car before I got there. I was so disappointed
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September 2024 by Judy Smith
Don’t expect to call and talk to anyone on the phone. They never answer the phone and they don’t return messages
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September 2024 by Gary Hajdasz
I have purchased several cars at Ron Carter Chevrolet. I stopped by just to look at my dream car, which was a C8 Corvette. Didn't expect to make a purchase that day, but I saw the exact Corvette I wanted, and the deal was too good to pass up. This was the fastest and easiest vehicle purchase thanks to Leo and his great customer service.
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September 2024 by Burnin rubber
Customer service here fell down the drain. Unfortunately for us, they can pay to have 1 star reviews taken down. Unfortunately for them, it costs $850 per review to remove.
Ron carter was acquired by a hedge fund and it shows
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August 2024 by James Benson
Most of these reviews are fake , as for ours it’s a real zero! I’d give them negative stars if possible. They do not keep promises nor return calls , a joke dealership in our book . Legal action coming
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August 2024 by Peter Del Pozo
They aren’t motivated to sell cars. Business must be good!
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August 2024 by Chas Tacheny
If I could leave ZERO stars I certainly would. Scheduled my 2023 Yukon AT4 for an oil change/tire rotation. Service rep asked me if there was a service package he needed to know about it, I advised him that yes there was. He didn't ask what plan it was, or whom with until I arrived. I provided him with where I bought the vehicle (Beck and Masten) and who I had my plan with. They checked my vehicle in and started on the work. Upon finishing the work, the service rep advised me that the info I provided was NOT the service package but the additional protection plan so he called B&M who advised him that Ron Carter was not in a shared service plan group. So not only did I double pay for service, I paid more than 40% than had I taken the vehicle downtown. Service manager gets involved and simply stated "yep sorry". So here's the rub, if you are in the maintenance business and you don't know which group of dealers you are in, you should find that out BEFORE you flipping do the work. As i waited for this circus to get an answer, I observed other customers rather unhappy about timeliness of service and an argument about Chinese parts that were used on a vehicle. I will never go back, nor will I recommend this cut rate dealership to anyone.
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August 2024 by Audrey Boswell
Mr. Leo Costa and his new orientee, I’m so sorry I forgot his name, were super efficient and helpful! They had a great attitude and made sure I was all set with my new Chevy Trax. All staff were kind and willing to help. The process was super smooth and thorough! Definitely recommend this place! I’ve even received parts from them for my old trade in. Richie in the parts department will get you set up and good to go. I don’t even live in Alvin. But this dealership is the way to go if you’re looking for your next car or needing some assistance with your vehicle.
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August 2024 by Jon Colvard
Ron Carter had my truck for over a month, told me it was fixed, and as I drove out of the parking lot, I found out that it was not fixed. It is also nearly impossible to get anyone in GMC service to answer the phone. I had to call an Uber to come to the shop for updates on my vehicle. I have been in the fleet business for 28 years. I have never seen a worse service center.
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August 2024 by Adrian Moreno
I will never use Ron Carter again. The service was extremely poor, customer service was beyond terrible. Each time I called for an update, I ended up owing additional money. Extremely disappointed in the service I received. I will share with whomever I can, to NEVER use Ron Carter.
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July 2024 by Margit Buchman
friendly, helpful, staff
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July 2024 by Rodney Mills
A few years back Ron Carter got us for 3000 dollars for extended warranty on a vehicle for under 100,000 miles. The factory warranty was a 100,000 mile warranty at 101,000 the car started shaking so I took it to them for repairs. It needed a front cv axle. They informed me my vehicle was out of warranty and show me a estimate for repairs. I informed them that actually we paid for a extended warranty and the service department informed me that the 3000 dollar extended warranty ended along with the factory warranty. So after an hour of trying to get answers on how this can ever even be possible or legal they informed me that it was actually my own fault for not reading the fine print better. So they admitted that is was a scam, and that they scammed me fair and square due to me trusting the financial officer. So Ron Carter if you would like to redeem yourself and do the right thing reach out and I'll give you all our information so you can look into this fraudulent activity.
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June 2024 by James Scott Jr.
Ruben replied to my shopping experience, i ran across several vehicles. asked questions that were pertaining to my needs, got tired of internet shopping and came in to dealership, absolutely smooth with customer making decisions, helped with my many questions, got my sale, will go back again.
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June 2024 by Steven Pack
Appointment time was honored. Service was completed in a timely manner. Advisor was polite, professional and courteous.
