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November 2023 by Jay C
Tried to sell my vehicle to them.Got a range with their auto valet. Then they proceed to offer less than their range. Vroom offered me almost $4k more. Don’t sell them your vehicle, you will get ripped off
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August 2023 by Joseph S.
Motor Trends of Houston and the sales rep I worked with Ronell Ram, both deserve a big THANK YOU and the HIGHEST RECOMMENDATION! They are a 10 STAR DEALER!Here is my experience with Motor Trends of Houston. They OUTSHINED all other “big name” dealers I’ve worked with from west to east:The owner personally initially replied to my offer RESPECTFULLY. He did not brush me off and say the price is the price (like all other car dealers do).My sales rep Ronell Ram was courteous, professional, always replied to my inquiries IMMEDIATELY, sent the details I asked for IMMEDIATELY, actually answered the phone when I called, replied to my texts IMMEDIATELY and came across as a genuine down-to-earth guy, not someone tainted by sales. I never had to chase him down or keep calling for answers. (I’ve experienced so many lousy salesmen out there who are lazy, unhelpful and simply don’t care, or make you wait for answers.)When the car was being picked up they noticed a gouge in one tire. Immediately Ronell alerted me and said they would cover the cost to replace it. After the car was delivered I replaced both front tires to keep the tread even. The owner of Motor Trends of Houston kindly and generously reimbursed me for both tires! Now that is saying a lot about the HONORABLE CHARACTER of the OWNER! He didn’t cry and bellyache over money, he said “this is the right thing to do for my customer.” YOU WON’T FIND THAT INTEGRITY and GENEROSITY with any other dealership in the world!(In the past several cars I purchased online and had shipped to myself, I’ve had cars delivered with cat hair, dirty, smelly, missing parts, broken here and there, paint issues not disclosed, etc., and it was a tooth and nail fight to get those other monopolistic billion-dollar dealerships to correct and pay for the issues—and we’re talking all Mercedes dealerships folks!)I tell you folks I’ve worked with the “big name” dealers from west to east, and none of them can hold a candle to Motor Trends of Houston. You can see it and feel it that the owner has worked to create a 10 Star Dealership and Buying Experience and he makes sure it happens! And the employees are always a reflection of ownership and management. Motor Trends attracts good, decent, respectful, normal people because that is who the owner is!My car arrived exactly as advertised and described. It was superiorly showroom clean by someone who put pride into detailing it and preparing it for sale. We love the car!The paperwork experience was easy-peasy. The follow up was outstanding. Before I ever purchase another car, I will reach out to Motor Trends to check inventory and even let them know I’m in the market. I never want to experience any less, ever again.I believe there is no more Honorable, Respectful, Down-To-Earth, Full-of-Integrity car dealership than Motor Trends of Houston. Again, absolutely 10 Stars! Thank you!
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July 2023 by Michael Diogostine
This was my first experience buying a car out-of-state and Mike made this process completely stress-free from start to finish. My vehicle arrived in less than 24 hours and was exactly as described. I highly recommend Motor Trends of Houston! Thank you again for all involved. We love the new car!!
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July 2023 by Paul A.
I've been searching for a Gt 350 for quite a while. I ended up purchasing one from this place and had it shipped to the West Coast. In the beginning it was a bit rocky. However, they did deliver. A big shout out to Ms Irwin and Mike. My salesman whom shall remain nameless always seemed irritated, perhaps I bring that out in some folks. Idc. The important thing is I got the vehicle I've been searching for and for that I am grateful.
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July 2023 by Vergil Case
Bad business dealings. Put down funds to hold a vehicle, while waiting for my bank to complete their paperwork to purchase said vehicle I received Constant phone calls and emails about other people wanting to purchase the vehicle and can I make my bank move the process along faster... They refunded me my money and 3 weeks later I’m in a new vehicle (purchased elsewhere) and the vehicle in question is still sitting on their lot. What happened to all the so called folks showing interest and looking to purchase the vehicle.??? $88,000 deal in the crapshoot due to their inpatient’s.
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July 2023 by ace r
Awesome company. Tonya and Garrick were wonderful to deal with. Extremely polite and understanding. Overall, a great experience. We will recommend to several people. Thanks, guys!Ace & Amanda with One Stop RV
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May 2023 by Wade Marcontell
Purchased a Porsche 911 Turbo S approx 3 weeks ago. I had my mechanic check it out for peace of mind and he found an oily residue on the transmission pan which is normally covered up by a "skid plate" for lack of a better word. Motor Trends & their mechanic continually worked with me until he was able to narrow the leak down to the transmission vent which showed evidence that it had burbed a small amount of fluid during my test drive. This type of issue is what demonstrates if a company will stand behind their product with integrity. There was no charge to me for what ended up being close to 1 1/2 hours of labor by their mechanic while he allowed me to watch over his shoulder as he discovered where the leak had originated. I will definitely give Motor Trends a look when considering my next vehicle purchase.
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April 2023 by Oleg Timershin
Only the best cars on sale here!Thanks to Ronell & Kelly, we got our car in under 2.5 hours that including test drive and trip to the bank that took like 40 min.The delivery was free in state, but we wanted to see a car in person before getting it.The car was detailed with a full tank of gas by the time we finished with all paper workGreat car dealership would definitely buy from them again ??
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March 2023 by Dion Nguyen
I got my mustang GT premium today so quick and easy . I just call and meet mike he’s the best seller i ever seen in my life. He’s professional, understanding, helpful, respectful and answer , help all my questions. Just call him yesterday and today I finally got my dream car here . Also financial man his name is Michael he’s really good as well he’s help my interest rate real good at this point. Highly recommend buy car here . Thanks mike and michael . Love you guys
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March 2023 by Stephen Cumbest
HI Mike and Michael, I was looking to purchase a Tesla Model S and live in Atlanta Ga. We have lots of cars to choose from in Atlanta even a Tesla showroom. Mike was attentive, answered questions by text, phone, and email. He even sent video. They priced the vehicle the right price and made the financing work for me, thanks Michael. They trailered my car to Atlanta and paid the ad valorem tax and processed the tags for Ga, I know !Thank you,Stephen CPS: The second photo is the key fob , it's a Model S fob.
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March 2023 by over klok
Bought a vehicle completely online, out of state, from Motor Trends. My Sales Associate was Mike Mancin. He was very communicative and responsive to all questions. They allowed me to have the car inspected by a third party, with no problems. Shipping the car was excellent, driver was responsive and informative when communicating. I would by a car from Motor Trends again. Great car buying experience, painless. I never left the comfort of my home to do the deal!!!
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February 2023 by Erin Leeser
Purchasing from Motor Trends was actually a pleasure. We enjoyed working with Mike; he was very professional and prompt. The car was ready and waiting when I arrived for a test drive. It was exactly as described online, with a fair price and all documentation provided for review. There was no pressure to buy, and they made it easy to complete the transaction remotely - delivering it to my house the next day. They provided wonderful customer service. It was the easiest car-buying experience I have ever had. Would highly recommend!
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February 2023 by Mike Reince
For several months I searched for just the "right" pre-owned 2017-2018 Mercedes S-Class convertible. I interacted online and via telephone with multiple dealers nationwide. Yesterday I took delivery of a beautiful 2018 Mercedes S560 from Motor Trends of Houston. The price was "right", the interaction with the dealership was professional and very responsive, and the vehicle is beautiful. Overall my experience has been so positive that I very much encourage others to check out Motor Trends of Houston if looking for just the "right" vehicle. Mike from Fort Worth.
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February 2023 by GIANFRANCO Moi
I purchased a car here and I live 1500 miles away. I was very nervous of spending big money on an AMG GT S with never taking a look at the car in person. The sale and delivery went very smooth. My salesman Mike Mancin handled everything.When the car arrived there was an issue with the aftermarket exhaust where I couldn’t get it inspected and passed where I live in VA. They could have said it was not a warranty issue or stuck with the all sales are final and would have gone down a drawn out fight. That did not happen. After getting estimates of what it would cost to get the car emissions compliant, they spent over $6000 for the installation of the compliant exhaust.They stand by their cars. A lesser or shady dealership would have not done that. The sales manager Kelly Galvin worked all the details and worked with a shop near me to get the work done and paid for. You can be sure that they care about customers and their reputation. Even the customers that are across the country.
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December 2022 by Bryan Denhart
I have purchased three vehicles from Motor Trends and it has been the best and easiest experience I’ve ever had with a car dealership. Even if they don’t have the car you are looking for on the lot they will find one for you . I definitely will be doing business with them again.
