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June 2024 by Lacey Harden
April 8, 2024. (P1)
At first I was very impressed and felt pleased with my prospective vehicle purchase. Sal made me feel confident that I could trust the Traverse as a safe vehicle for my daughter and I. As a single mom, safety for my daughter is most important for me. When it came time to finalize the transaction John dealt with my trade in and finalizing. Something about him from the start, I was a little hesitant but needed a safe car for my daughter and I so I went ahead. They took my trade in which I was grateful for but the 2010 Chevy Traverse wasn't ready for me to drive off the lot yet as it was at their "mechanic" (which is a guy at the gas station car wash up the road) getting cleaned and whatnot so they gave me a "loaner" (a Cadillac suv with no AC and couldn't connect Bluetooth) but it drove..... when I finally got the Traverse I drove it maybe 3 days before the "brand new AC" stopped working and the hesitation upon starting (which they told me was from it sitting on the lot) became problematic..... it was at their "mechanic" again and I was again given the Cadillac suv.... the "mechanic" "fixed the problem"..... ONE week later *APRIL 15, 2024* problems continued and arose... John sent me to Ron Carter up the road.... problems found and fixed at Ron Carter
-Rear evap core leaking (AC)
-Starter needs to be replaced
-Turn signals bulbs need to be replaced (rear)
-Motor mounts broken (*need replaced)
I DIDN'T GET THE TRAVERSE BACK FROM RON CARTER UNTIL MAY 7th, 2024.... mind you I drove the car one week, first car payment was May 8th.... the ONLY reason I didn't stop the payment from going through is because I had the "loaner" when my car was in the shop at Ron Carter.... AC was working great, car drove good except I need an alignment.... I finally was able to go get the inspection at their place they use, it passed.... I drove BACK to 35 Motors to get stickers and new paper plate (since I was driving with an expired one) and lo and behold no one was there because John had went to lunch and run errands even though I told him I would be by as soon as I was done.
(Will post p2)
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May 2024 by Jules Hewett
I have been a customer of John's for 5 years! I actually should have left him a long time ago! My first car was almost paid off but I ended up burning out starters. I went to get my oil changed and the mechanic said the oil and transmission were leaking onto the starters and burning them out! I had to have a mobile mechanic come out and put in yet another starter and even he said the oil and transmission were leaking on the starters and burning them out! I told John this and he promised to fix it after he asked me if I was going to buy yet my 3rd starter! My car spent weeks at his shop and he borrowed me a used run down Mercedes with a tire that didn't hold air and there was NO spare! I come up with a temporary hack of bubble gum, fix a flat and more of MY MONEY and air in the tire! He said he wanted to sell me the loaner but couldn't find a tire! Then he came up with a Nissan Altima that had bald tires and within 2 months of driving it, the brakes started to grind severely!
That car ended up getting stolen, in police impound, and is no longer a car but a scrap heap!
At that time I was severely traumatized, was ready to cut up my license and never drive again! EVER! I called John and told him of the tragedy and HE OFFERED ME ANOTHER CAR! HE OFFERED! I never begged nor asked nor did I care! He KNEW I HAD NO MONEY! HE KNEW I WAS GOING THROUGH FINANCIAL DIFFICULTIES BUT HE OFFERED! I RELUCTANTLY AGREED and was PROMISED the Kia Rondo I have now was going to be a good car! 2 months into this car and clunking A LOT OF CLUNKING! I took it to a mechanic that said it's the shocks! It was NOT the shocks! Then a month later, squealing brakes and grinding! I went to another mechanic and he said 300$ for the brakes and rotors and 212.00 to fix the Tyne rod/bar that helps you to steer! Oh! I forgot to mention: it cost me 50$ UBER to drive to John's! I have replaced the battery which cost me 140$ I don't have as now the car started to stall and when I described the issue on Facebook, my family said it sounds like the car is going into limp mode! When I looked up limp mode: it said that the car will stall due to low fluids, or the transmission. With my luck and these cars? It is DEFINITELY the transmission! I have not had this car but a year and already 5 MAJOR ISSUES! To which John should have known and had fixed and still should fix...at his expense! Should have been done before he sold it! He also tried to sell my son a Leif that didn't keep its charge, he then gave my son a POS that lasted a year and broke down in the parking lot and ended up getting towed! I confronted John last night and as EVERYONE can see, he used God against me, used gas lighting, said I'm full of hate and anger, and that I need help! He stated that he gave me this car out of kindness and God knows his intentions! Oh he knows alright! John is taking advantage of a divorcee and runs me down and blows me off when I've told him the issue with this car! And expected me to pay for everything!
This car is NOT safe to drive! It would at this point NEVER pass inspection!
I could get into an accident and end up dead and hurting others!
I told him he can either get this death trap or
Give me the title and pd for bill of sale!
And he will never hear from me again!
His response was: God bless you and best wishes! And then he said he was sick!
AM I SUPPOSED TO CARE!?
I have had NOTHING but Anxiety, Stress and depression with this car! And at this point TRAUMA! OH and I forgot: the bank called and asked me about the car
I told them the truth: when I mentioned it to John, he said: oh ! You should not have done that bc I was wanting them to send me
A check for the car bc you have not been paying me! YES I HAVE! I HAVE PD!
So I was supposed to lie to the bank!
And last: I had to BEG for car plates last year as well! Ive had nothing but problems with this lemon sales dealer! And TO TELL A CUSTOMER TH
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April 2024 by Yiliam Ercia
Wonderful service... I had problems with my previous car... and I didn't have a way to go to work and they really made sure I received my car quickly... I feel really pleased.... thank you very much to the entire team
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November 2023 by Brett Bogus
Extremely helpful, attentive and caring.Christian positive...a real blessing towards its clientele
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August 2023 by C. Rodriguez
We had a great experience getting a car at 35 Motors! Sal was very helpful and showed us several cars that we test drove. When we made a decision, John really worked with us and made it happen! We are very grateful for the whole experience!
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August 2023 by Rhonda Williams
Just got this truck. Clean truck with a good price. Owner was very nice and made sure we went home happy. Thank you John.
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June 2023 by Sam W.
BEWARE!I bought a car from these people last year, they had sold me the vehicle before the previous owner had even signed or given them the title. It took about 3 months before I was able to get my plates & tags and we paid it off in CASH the same day but said they then didn't have the money to get it doneTheir hours were unreliable they are open only whenever they feel like it without any warning.I also found out the the knob to change the direction of the air flow was missing as well as. The cabin air filter.**EDIT**The owner of the business replied, let me clarify that this vehicle was not from carvana, the woman who had traded the car I currently drive was there the day I bought the car. Also the business WAS made aware that the controller switch for the AC direction knob was completely missing as well as the cabin air filter and I was told that they couldn't help me for I have driven it over the amount of miles covered by the warranty which wasn't long ( I had had the car for 2 months at that point and only use it to drive back and forth from pearland) the PROBLEM, unlike what the owner stated wasThat they sold me a car before the title was even signed. I was driving a car around that wasn't even legally mine. The DMV suggested to me that I take legal action and we chose not to because after months of calling and showing up in person and getting two different paper plates we FINALLY got the title.Be careful if you buy a car from this company and make sure that everything is together. We were at first very impressed with this company only for it to quickly go downhill. Luckily besides having to pay 600$ to fix the car we haven't had any only issues
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March 2023 by Jamie Smithhart
We had no idea they are Temporarily closed until we looked at Google maps, street view... otherwise wasn't posted anywhere. Waited outside the place and called for several minutes.
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January 2023 by gabby Flores
This place is absolutely amazing. They have amazing vibes and are more than helpful I would recommend this place over any other ! I’m a very happy customer
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January 2023 by Amanda Chacon
I just purchased my son a car from here. I worked directly with the owner, John. He is the most genuine car salesman I've ever worked with. He let us test drive almost every car on the lot and didn't hassle us to make a decision. He seemed really eager to just want to help rather than make a sale. I would recommend anyone in the market for a reliable car to come out and buy from John!
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January 2022 by Samuel “Joey” Cartwright - JCI
Great place to buy a truck!
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January 2022 by Maria Perdue
Can't say enough good things about this place and the owner John. My experience was very pleasant. And I was in and out in no time. John went above and beyond to place me in a good vehicle
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January 2022 by Kaleshia Patton
You want a hassle free car buying experience go to 35 motors ,best place to go !!
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January 2022 by Anita Yarborough
I highly recommend 35 Motors if you are looking for a good used vehicle. JOHN AND COLLIN are absolutely amazing! They will do whatever they can to get you into a vehicle! I am highly recommending them to my friends and family!
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January 2022 by SHERRY HOLLINS
John is very Helpful. And Always trying to Help as Possible.. John is the Owner .Will help put you in a Reliable Clean Car.
