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January 2023 by Alexus Y.
the staff was amazing! we came to take passport photos and the guy completely dropped everything to help us, the guy checking us out was so sweet and one of the ladies went through the inventory to find us the last propane tank they had when we didn't even know they had propane & we're going to go somewhere else! this made our day because customer service has went downhill since covid
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January 2023 by Paul W.
The Pharmacy and it's staff are wonderful but the management has totally ruined the store portion when they remodeled the store. It's to bad because I really like the staff that checks me out in both parts of the store and the Pharmacist and their staff but adding the clinic has ruined the store. They have apparently reduced their inventory and I can't find many of the items like shampoo I used to purchase here. I also don't like going somewhere that shares an entrance with sick people where I have to expose myself every week to sick people. I also have a problem with the remote filling of my prescriptions especially when I haven't ordered them and tell them over and over not to fill them. It is very irritating!
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December 2022 by Tiffany H.
Have your prescriptions filled anywhere else but here!!!!!!!!! Horrible, horrible service! I sat in the drive thru prescription line for 30+ minutes without anyone coming to the window
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July 2022 by Flb A.
There were two employees (one associate and one pharmacist?) at the pharmacy when I went there for my booster shot and both of them were rude. They were both in a bad mood like their store manager or some higher up berated them at the start of the day. There was no basic greeting of "hi, how are you? and "thank you, have a good day" during and after my business.
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June 2022 by CJ L.
The Stacy Rd Walgreens is the most unmanaged store I have been to with the only exception of Dillards on Stacy Rd. Maybe it's a Stacy Rd thing but the workers seem lazy and not very helpful.
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February 2022 by Joseph L.
02/12/22- Saturday Staff member is professional. Clean and organized :-) Thank you so much!!! Jjay R1616
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January 2022 by Allison B.
Pharmacists saw us waiting for 15+ minutes in the pharmacy waiting area as they ignored us, then once they addressed us, told us to go outside for COVID testing. Sat in car in line for 7 minutes, to drive to window where they informed us it was too late to be tested. In other words majorly wasted our time. Did I mention we drove 22 miles to get to the only testing center available? Seriously poor performance. Net net - 0. Stars. Horrible experience making a bad situation worse!
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January 2022 by B M.
Why is this pharmacy so slow? You're literally grabbing a prescription that should already be ready and ringing a customer up? Ridiculous.
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November 2021 by Dorothy T.
I made an online appointment for the Moderna booster, but lost track of time and was 30 minutes late. Staff in pharmacy were understanding and pleasant. Pharmacist was very friendly and approachable.
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September 2021 by Missy B.
Walgreens is the kind of nightmare establishment that doesn't bother to hide its low regard of their customer base. We received an automated call for a medication. The automated call informed us that the medication in question was suddenly hundreds of dollars more than we'd paid just a few weeks before. Why couldn't Walgreens give us sufficient notice of the shockingly sudden rise in price? Our guess is so that we didn't have enough time to switch pharmacies. To continue our story: getting on line to talk to the pharmacist/associate at the store or going through the drive-thru is a nightmare since the wait is, without fail, over half hour. Then, you are met with an employee who hates their job, and you are made to pay for their misery. So, we called, as dealing with a miserable employee is somewhat easier on the phone. After going through their automated answering service's maze of numbers to press, we were given a message that stated that we had "more than 3 callers ahead of" us. Why can't they tell their customers exactly how many callers are on cue so the customer can figure out if they are willing/able to wait? This demonstrates Walgreens lack of respect for their customers' time. After we were on hold for over half an hour, the pharmacy picked up and then unsurprisingly hung up before we could even get in a hello.... Look elsewhere for your pharmaceutical needs.
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July 2021 by David B.
I moved near this location three months ago. My first experience with the Pharmacy here was not good. I thought this was odd as every other Walgreens Pharmacy I have used always had very professional employees. Not this location. I experienced rude behavior. When I called them on the phone on three separate times, they hung up on me once, told me incorrect info another time, and acted pissed off the third time. Using the drive-through, I encountered a male working there that said my one prescription would cost me $274.00. I found that strange as I have great federal insurance that has always funded my prescriptions. The male said no, they would not pay. I asked if he would check again and he said that wasn't his job. I needed to have my doctor contact BCBS and work it out. I transfer that same prescription request to Walmart and it was ready in one hour at $3.94 my cost. Another time a lady working there asked what I wanted at the drive-through windows. I told her I needed to pick up one prescription. She then started arguing with a co-worker right in plain sight. I'm not sure what the solution is for this location, but I think I'll fill my prescriptions elsewhere.
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March 2021 by Andrew B.
No pharmacy is perfect, but this one comes close. Every pharmacy makes mistakes eventually, including this one. What sets this Walgreens pharmacy apart is their commitment to professionalism, respect, and concern for their customers. I will drive the extra 15 minutes past several other pharmacies in order to be treated like a human being at this Walgreens pharmacy every time.
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December 2020 by Garry D.
This is the second time I have had to tell these people to check their own voice mail. My prescription was called in at 9am. It is 5pm and since they dont answer the do for line, the doctor has to leave a message. Since I waited in vain for the text notifying me, I finally come down here and guess what, no one bothers to check the voice mail!
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October 2020 by Kayla G.
Very toxic work environment! I felt very uncomfortable hearing the managers and workers bickering with each other in front of customers, yikes! Wont be going to this store again!
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March 2019 by Irene L.
I placed an order on the app for two photos to pick up in store while I was running errands. I never got a notification saying that my Ofer was ready to pick up. 4 hours later I call just to check up on my order to see if they were ready and the woman who answered the phone answered me back with "well ya, they've been ready." Like it was obvious for me to know that. When there have been multiple times I e ordered from Walgreens or CVS and they are backed up on orders. I hung up to call back and talk to a manager, turns out she was the manager. What a disappointment in leadership and customer service skills. Will definitely drive out of my way to another location or competitor!