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March 2024 by Nancy Minnich
Moved three years ago from out of state. The UPS has been outstanding in getting documents printed, notarized and shipped out quickly. Staff always most helpful. Always recommend this location to others.
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March 2024 by Melissa Garrett
I come to this location frequently to drop off both ups and USPS packages. This is not the only location I go to, and others often let me drop packages into USPS on my own.I waited in line for a long time before I noticed there was a sign above the USPS bin saying it was open for dropoffs. I figured I would put it there rather than waiting any longer. Apparently, I'm supposed to wait in line so that they can do the exact same thing, because I was completely berated, in front of tons of people, about dropping these into the bin myself. It was extremely rude and embarrassing, and even people in line were laughing at how absurdly rude she was to me.It was so absurd that even the person I came in with decided not to drop her items off at this location.I gave them the opportunity to fix it- I wrote to them personally first. I received a response from the owner, but it was not satisfactory and still seemed to insinuate that I did something wrong, despite their unclear signage. The bin must have been turned around or something, as there was definitely no sign on it saying not to drop packages into it on my own, as the owner insists. I didn't want to write a bad review, but now I am due to the careless response. I do not appreciate being spoken to like a child in the store today whatsoever.
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October 2023 by Gaurav P
I would like thanks Brennan in this UPS store, he helped us with our multiple requests.He was patient and solved our issues diligently, way to go for him.This guy deserves a raise.
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August 2023 by Mark Braziel
I would like to thank Jack for all his help with my mistake. I brought a package to be returned to Amazon and he help with it very quickly. Once I got back home my wife informed me that I put the wrong item in the box. I rushed back with the correct item and Jack sifted through countless boxes to locate mine. He did not have to do this as the UPS driver was already there loading up boxes. I was able to switch out the item and it was returned on time. Thanks again Jack.
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July 2023 by Mohamed Ahmed
Good service and friendly staff and reasonable prices . They do notary as well and big parcels .Recommended
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May 2023 by Nader Nanjiani
Irresponsible with packages. Poor customer service. Sent a package from this store to Chicago - it was a medical device. They did not pack it correctly. The medical device fell somewhere along the way and what arrived at the other end was an empty and open envelope. All the advice they had to offer at this UPS store was “we are not UPS, we are only their franchisee.” True, but doesn’t UPS at least teach them about securing a package enough so that the contents don’t fall off as part of their training?
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April 2023 by J Finch
The UPS Store staff is always respectful and asks questions to understand my printing needs each time I come in. They have quick turnaround times and high quality work. Their prices are affordable compared to other printing places and many competitors are online only ship to you. The in person experience is always my preferred method so I can see and feel the paper options for each of my printing needs.
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March 2023 by Amy Bell
Recently I shipped a package and by the expected delivery date it looked like it might have been lost in transit. Melissa took all my information and kept in daily contact once the package was found through to it’s delivery. That kind of customer service is rare these days! We ship a lot through this store and this was likely impacted by the bad weather we had. Either way I appreciated her monitoring the shipment and ensuring it was delivered.
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February 2023 by Amy M.
Recently I shipped a package and by the expected delivery date it looked like it might have been lost in transit. Melissa took all my information and kept in daily contact once the package was found through to it's delivery. That kind of customer service is rare these days! We ship a lot through this store and this was likely impacted by the bad weather we had. Either way I appreciated her monitoring the shipment and ensuring it was delivered.
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February 2023 by Andrew A (sleepnclass)
Chase is the guy to get. Fast quick service. Found my iPad for me when the other employees were too lazy/inept to do it despite me showing them an email from ups saying it was at their store.
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January 2023 by Harrison Speegle Chong
Shipping was never a problem here. I recently had an issue (my fault) and Jack was amazing. He contacted UPS and made sure my package could be returned as best as it could and updated me along the whole way. He also was not hesitant on answering any questions or concerns I had during that time. Thank you again jack for taking care of me!
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December 2022 by Diana L.
These employees need to learn customer service skills. Was told I had to wait while employee sealed packages and then the other clerked helped the next person in line instead of helping me. Then the clerk sealing the bags stopped to help the same customer the other clerk was helping. Once they started helping they did a great job but should be more responsive to customers at the counter.
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October 2022 by Virag Patel
Huge shoutout to the service provided by Chase, Carson, Preston. These three gentlemen were more than willing to help us deal with our Amazon returns and were patient and kind with us!
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September 2022 by Sohaib Aljuboori
As always getting great service my favorite UPS in our area fo far, and the staff are awesome. Thank you!
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September 2022 by Neha Patel
I've been visiting this location for the last six years and have never has a single issue. Employees are welcoming and feel genuine with their greeting. It can get busy at times but they get that line down pretty quickly. It's pretty impressive!
