-
July 2024 by Matthew Berrett
They were able to clean My suit quickly, and their customer service was great.
-
March 2024 by Amanda Maggiore
Item was clean but took an entire week. A lot longer than I was expecting.
-
October 2023 by Dominic L.
Stephens Cleaner - NEW and NOT improvedI have been going to Stephen's Cleaners for over 10 years. I've known that they cost a bit more but the service and quality used to be great. Even nicer, I would get a 50% off coupon for my birthday every year.Today I picked up my cleaning and the new manager refused to honor to coupon. Said it was not for her store, even though that is the only Stephens I have ever used and they have honored it for the past 10 years. There is nothing on the coupon that states a location or limitation. 50% off all dry cleaning and it is from them. They refused to honor it and when I got mad, I was told "F*** you." After refusing to honor a solicitation that THEY sent ME, I was then told off to boot. Never going here again and would recommend others avoid as well!
-
September 2023 by Kid Jefferson
Wonderful place best cleaners in McKinney
-
August 2023 by Trent Taylor
This place used to be excellent and is super close to our home but after changing hands a couple years ago is now awful. They lost one of my jackets during the transition and I gave the new guys a chance but they are incompetent. Today was the last straw as they were rude to my wife at the counter. They have lost our business.
-
April 2023 by Dwight Philley
I had been going there for a couple years, every couple weeks, and all was good, but last month I stopped going there because they lost a pair of my pants and refused to acknowledge that they did, or even offer to look for them. That experience left a bad taste in my mouth and have not been able to go back since. It seems so petty to loss a loyal customer over such a small thing, but they managed to do it.Services: Clothes pressing
-
April 2023 by Sanjay Prabhu
This place is great for dry cleaning very professional and well maintained
-
April 2023 by Trisha K.
I took a pair of pants to be dry cleaned. I got them back and the were stiff, itchy, and had shrunk over a full size (I know this because I own the same pair in a size smaller and the pants I took to get cleaned now fit much tighter than the smaller pair). I am so upset that I didn't read the reviews before using this dry cleaner. They claim they can fix the pants, but they would not explain to me how they would try to unshrink them. They just kept repeating that I should drop them back off. I don't trust them to fix their mistake.
-
March 2023 by Luana Marques
This laundry just lost a customer…. I took my clothes here at Least 3 times and they came back smelling bad and literally more dirty with crumbs .I made two complaints and the last one they didn't even wash the clothes they just ironed the clothes it came back dirty with food and makeup.I complained and told them I paid a good amount of money for them to not even wash it and just returned it ironed with the same stains and smell.What did they do? They just washed it again and didn't even say sorry.In addition to the manager not having patience.I do not recommend anyone to bring their clothes here and I will do the same.
-
January 2023 by Sara Carroll
We’ve been using Stephen’s for years. Today as I am picking up my cleaning, and as I hand in our annual 50% off birthday coupon, the attendant says they don’t honor it since they are no longer Stephen’s. The sign says Stephen’s. My receipt says Stephen’s. I got the coupon only a few weeks ago yet they refused to honor it.I’ll be taking my business elsewhere.
-
January 2023 by Jim Carroll
Used to be a big advocate of Stephens cleaners, but since COVID they have had lots of financial and management issues. One of their locations closed on Alma&Hedgecoxe and this McDermott location won’t honor Stephen’s coupons anymore due to being bought by a new owner despite the fact they kept the Stephen’s name. In short find a new cleaner that is better run
-
October 2022 by Matt H.
I am very happy with the service I received. The people that work there were very nice and the entire operation was very organized. I also felt the price was reasonable for the service. I would definitely recommend to anyone.
-
September 2022 by Amy S.
I received my 50% off birthday coupon, like I do every year, and brought my king comforter in for cleaning. I was told they don't accept the coupon?!? Then I was told it was only for the Coit road location, not the McDermott loca. Nowhere on the coupon does it state location accepted. I also told the clerk that I have always used this coupon every year for years, at this location. She refused to accept and told me to come back later and talk to someone else. I don't have time for all that so I took my comforter to Terrell's Dry Cleaners in Allen, where I always receive great service. Stephen's Cleaners lost a customer and in today's economy one would think businesses could not afford to treat their customers this way.
-
May 2022 by M. Hamilton
I am very happy with the service I received. The people that work there were very nice and the entire operation was very organized. I also felt the price was reasonable for the service. I would definitely recommend to anyone.
-
April 2022 by Dyshaun Mcdaniel
So disappointed, I brought my massage sheet into this place asked them if it was possible to get the dirt off and the guy said he would see if he could make a difference in it as far as cleaning it goes for me to come back next day around 5, when I come back the sheet is still dirty but he charges me $15 for it. I’m telling him I though you was just seeing if it could even come clean I didn’t know you was charging me for the service. I was better off buying some strong laundry detergent with that $15 and cleaning it myself. Definitely terrible customer service I’ll never go back there again. Why would I Pay for dry cleaning that doesn’t clean. Waste of my money 100%
