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August 2024 by John Mallack
The ATM dispensed a $100 dollar bill. I went inside and asked a teller if they could break it for $20’s and $10’s. She told me I needed to have an account with them to do that. I told her although I did not, my four college kids did. She said, sorry can’t help you. Guess who had their kids close their accounts? Chase, where We have no account, could not have been nicer about breaking the $100.
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July 2024 by Amine Dirare
Anna made my day. I had a small issue but Anna came up with a great solution and my experience went from ok to amazing. She proceeded my deposit in a timely manner. I felt valued, I felt like someone cares about how I felt. This is my second loan with RBFCU and I am glad I didn’t go with the competition. Thank you genuinely to Anna and to my teller.
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March 2024 by Thiru P
It is been improved much
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October 2023 by Prinz Arab
It's not about this branch but overall RBFCU.This branch has great people. Even the branch manager Brian case is greatIssues:Entire customer service and all operations are handled by a call centerThe worst globallyCall center :1. Six months no access to my online statements2. The entire staff goes home at 6.00 PM3. No credit card staff on weekend, if your card is blocked by chance4. Extremely poor service. They hang up the call and not polite5. When you call credit card services it says 'we don't recognize number you are calling from and goes in circles'6. They charged me overdraft fees even when it was a bank error and would not refund money.7. I had a fraud on my account. They credited the money and came back after 3- months, sorry we cannot process your request, no reason. Fact ( they lost my report ). I kept on thinking it is done. I lost $1300.I am very angry at these losersProduct review : in scale of 1-5, 5 being best1. Checking /savings account - 1 ( read above )2. Credit card - 1 ( read above )3. Business account - 1 ( I plan to close it ). I never used it much. I know they will mess up in future.4. Loan - 3 ( Only problem they are also a part of call center. They do work hard and but they also shut down at 6.00 pm)
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October 2023 by Prince
I can’t believe this bank is most useful bank you can have as your bank.I shut my account. They opened it with a -ve balance after 4 daysI can’t believe.Now you will see a message in response to this from their worst customer service to call themWhy should I call you.Don’t open an account. You will regretEntire bank is run by call center
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October 2023 by Tommy Scott
Great service
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October 2023 by Michael Ribnikar
Very nice people and great service.
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September 2023 by U S.
It's not about this branch but overall RBFCU. This branch has great people. Even the branch manager Brian case is great ProblemEntire customer service and all operations are handled by a call center The worst in the worldToday I shut down all my account I will be providing a detailed report on this laterCall center :1. Six months no access to my online statements 2. The entire staff goes home at 6.00 PM3. No credit card staff on weekend, if your card is blocked by chance4. Extremely poor service. They hang up the call and not polite 5. When you call credit card services it says 'we don't recognize number you are calling from and goes in circles' Product review : in scale of 1-5, 5 being best 1. Checking /savings account - 1 ( read above )2. Credit card - 1 ( read above ) 3. Business account - 1 ( I plan to close it ). I never used it much. I know they will mess up in future. 4. Loan - 3 ( Only problem they are also a part of call center. They do work hard and but they also shut down at 6.00 pm)
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July 2023 by Luther Anderson, Jr.
They have great customer service and they are friendly. Support was excellent.
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April 2023 by Karunakara Gadde
False bank; does not provide real information and hits credit history, take all the information and changes features at the end
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June 2022 by mb m.
Best bank I ever had! Free checking. Quick arrival of checks. $1 money orders. Cheap safe deposit boxes (I think $10). AND.......they greet you by name! Don't hesitate. mb
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June 2022 by David Hakobyan
Pretty good location, no lines or wait time in the middle of a week day. Karen took care of me with no issues at all. Great communication and customer service, their loans have low rates and good terms.
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April 2022 by Vita Body Co
Stopped by to open an account. Stood there for 15 minutes and no one helped us. 2 people said someone will be with us in a moment. The line was long and only 3 workers in the building. This was at 11:30am on a Thursday. Will never visit again
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March 2022 by Ed Colby
I've been a member here at the Allen location since 2015 and up until the last 7 months or so i have been happier banking here. I'm not sure what recently changed but the service sucks at this branch.The final incident that made me decide to finally swap my accounts to other banks was after getting a new debit card rush shipped for a mishap that happened on the RBFCU corp side of things I went to deposit some cash in the atm. The machine never gave my card back. When i went inside to see if they could retrieve my card, I was told they cannot as they don't service the ATM at their branch and if i wanted to rush a new card it would be $35.I called the corp bank number who rush delivered a new card and waved the fee for me.this incident was just one of the 5 issues I've had with them since seems their customer service has gone down the drain.
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July 2021 by Lisa00
Terrible, terrible experience! I made a deposit in the ATM and the machine did not give me back my card. I went inside to resolve the issue and when I went up to the teller a Hispanic gentleman behind her said "WE can't help you unless you have a proper mask". I had a mask on, apparently one he didn't like, so I said "I do have a mask on". He offered me a disposable mask and I declined. I stated that I have a medical condition which required me to wear the kind of mask that I had on and he refused to service me. The gentleman left and then the teller refused to service me. I told her that I was the one inconvenienced and that she herself had a cloth mask on which is ineffective! After standing my ground she finanally serviced me but not with out a bad attitude. This was ridiculous especial since Governor Abbott's order specifically says "People pumping gas or entering a building that requires screening or surveillance, such as banks, DO NOT have to wear a mask". This experience was infuriating and I am looking for another banking service.
