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September 2024 by James Kim
Excellent experience. Gentleman name Jay helped me a lot.
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March 2024 by Mandy Anderson Suiter
Three stars because I have no issue with the branch. While trying to reset my password on the app, I was prompted to call customer service. PNC makes this process easy; go through simple prompts, and there was an agent on the line within 3 minutes. Delightful! However, the agent was rude and unresponsive. There was dead air when I asked questions. She finally tells me that I have to go into the branch to resolve my issue. Naturally, I asked why; she repeated, "You have to go into the branch." I asked her in various way WHY, and I was very courteous. After asking for the fourth or fifth time, she said, "I can't tell you. You have to go into the branch." She mumbled something that resembled "bye" and disconnted. I then tried using my PC for the password issue. I was able to do a password reset without a problem; there were no messages or alerts on my accout. What has happened to customer service?!
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January 2024 by Alyssa Reyna
They cannot deal with customers when they actually need service but insist on calling when account goes negative for the first time in years of service with this bank.
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November 2023 by JANE
Rushed to this branch to do a transaction without an appointment. An employee called Tian Jin helped me timely. He was super nice.
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September 2023 by NIno Arzon
I came to this bank to set up estate accounts for my recently departed parents. I spoke with Jay Bowen, and he helped me take care of everything. He was professional, and sincere in how he worked with me and worked hard to make it an easy process. Jay was wonderful to work with and I would recommend this location to anyone. I had recently gone to the Irving location and they did not know what they were doing. Jay made it a very smooth process. I appreciate it very much and hope to continue working with PNC and Jay for the foreseeable future. Thank you. Balduino (Nino) Arzon.
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November 2022 by Rameshwar Gupta
I went here with my wife to get a joint account opened, I really liked howPNC employees helped us with their friendly nature and answered my every question. Our work was done in no time. We also got good offers on credit card and they also gave us some goodies ?
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November 2022 by Marisa Bailey
We love banking at PNC. Everyone at this branch has been extremely helpful and kind to us. They have gone out of their way to help us with any issue. And I love the virtual teller option!
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November 2022 by DJ Pendejos
Sent here from another branch and they tried withholding my cash from me due to an issue with the employee. Unacceptable customer service. Sent me to three different locations.
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November 2022 by jen.
Worst experience after merger with pnc.
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November 2021 by Ray Cattaneo
Went to take out cash from new accts switched from Bbva. Was told I had to use some video teller. Then waited for 5 min watching a screen. Asked how long is the wait for these video tellers. Response was if it's taking long its because they're on lunch. Lol. I'll be taking my $ somewhere else.
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November 2021 by Corey Taylor
Very long wait at an annoying video teller. About 10 minutes wasted today. It should state online that this is not a full service location. 4 bankers standing around and chatting. And they cannot help me anyways.
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November 2021 by Nan Qin
Stay away, they just want to charge you money with all kinds of fees. Make a payment over the phone has to pay additional fee. Unbelievable.
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November 2021 by Mina Anwar
This branch is my favorite and the team there is very helpful especially Troy he was very nice guy and friendly and he much cooperative.Thank you TroyThank you Allen PNC Team
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November 2021 by Anne Watkins
Always good. Get what I need done. Very clean I side too!
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November 2021 by Dino Ramirez
This is not a good bank .
