The New Balance Factory Store in Allen receives positive reviews for its excellent customer service and knowledgeable staff. Customers report being treated very well, feeling taken care of, and helped through the entire process of finding the right shoe type, size, and color. Specific employees are highlighted for their incredible help, for going out of their way to find correct sizes, and for their on-point knowledge, especially regarding popular styles. The store is noted for having good current inventory that other locations may lack, and customers mention receiving discounts on marked prices. Reviews from long-time customers commend the consistent, excellent service received over many years, with staff answering all questions helpfully. The experience leads customers to state they will definitely return to this location in the future.
Great customer service with Emily today. She went above and beyond to find me the right shoe and size.
March 2025
Let me tell youuuuuuu, Marcus became my best friend with his knowledge of what the “cool kids are wearing”. I went in to buy my 15 year old son shoes and didn’t know what I was doing but Marcus saved the day! My son loves his 9060’s
February 2025
Had a great experience and the worker at the register was really helpful and had a great attitude.
