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January 2024 by Angeliqua C.
I recently had an extremely disappointing experience at the CVS MinuteClinic, which I feel compelled to share. Being unwell for four days, I needed a COVID test before returning to work. Despite my efforts to manage time, I was about six minutes late for my appointment due to lack of sleep and feeling unwell. The clinic had confirmed my late arrival, so I assumed it was acceptable. Upon arrival, I waited for approximately 6-10 minutes. Suddenly, a staff member, later identified as Ruth, a nurse practitioner, emerged in a visibly agitated state. Without any form of greeting or explanation, she accused me of being late and disrupting her schedule. This confrontation occurred in the public area of the CVS store, making it not only uncomfortable but also embarrassing. When I sought clarification on whether to stay or leave, Ruth disregarded my question, continuing her complaint about my tardiness. Her refusal to engage in a constructive conversation left me confused about the next steps. Repeated attempts to learn her name were met with evasion and outright ignorance, adding to the unprofessionalism of the situation. The store manager, though calm, could only offer an 800 number for further assistance. This passive approach did little to resolve the immediate issue or address the unprofessional conduct of the nurse practitioner. Such behavior is unacceptable, especially in a healthcare setting where patients seek care and understanding. The lack of basic courtesy, coupled with the unprofessional handling of a slight delay, reflects poorly on CVS MinuteClinic. This experience not only left me without the medical service I needed but also with a sense of indignity and distress. Patients deserve respect and clear communication, regardless of unforeseen delays. I hope this feedback prompts CVS MinuteClinic to reevaluate its customer service protocols and train its staff in professional patient interaction, especially during these challenging times. Side note: The store manager, Robert, is a gem. This review in no way reflects the actual CVS store experience.
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August 2023 by Hank L.
Atrocious customer service. The software they use for appointments should still be in alpha stage. This turned out to be a wasted 2 hours. Highly recommended you go to a real doctor rather than here.
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February 2023 by Sydney Castonguay
I drove all the way down. Here on a Saturday Wich it says Saturdays are open from 9-1 and the we're not open horrible
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January 2023 by DAN OBRYAN
This Minute Clinic is inside of Target. The nurse practitioner was very helpful. Nurse practitioners can be just as helpful and more helpful than Medical doctors.
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September 2022 by Tino S.
Had a 335 appointment. It's 420 and I'mStill sitting here. Have not seen a single employee. I couldn't agree more with the 1 star reviews here!!!! That's what happens when you hire "nurse" practitioners to do a doctors job.
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June 2022 by nice guy
the address is completely wrong good luck finding this place
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May 2022 by Shanon R
The nurse, Anju Abraham made my experience amazing! I wasn’t feeling good at all and she was so attentive and caring! She got me in there fast & went out her way to help me with my insurance. I will definitely be going back :-)
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June 2021 by Shanon R.
The nurse, Anju Abraham made my experience amazing! I wasn't feeling good at all and she was so attentive and caring! She got me in there fast & went out her way to help me with my insurance. I will definitely be going back :-)
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August 2020 by Lyle A.
Absolutely worthless have been waiting Almost 3 weeks for test results. Very difficult to talk to anybody and I am very generous giving One star. Do yourself a favor and go somewhere else because if you're not sick when you get there the frustration will make you sick
