-
March 2024 by sarah staley
I’m not usually one to complain but I am just so truly disappointed in this business. I have cancelled my membership 3 times now since October and continue to get charged $70 a month. Each time I have reached out I’ve been told my paperwork was probably lost due to new management. $350 has been drained from my card and there has yet to be any resolution other than “we will investigate this.” I never hear anything back. I just want my card deleted from their system and to receive my money back.The services they offer are wonderful and their massages are amazing. Before this incident, I was recommending this business to anyone who would listen.
-
February 2024 by Cody Walker
Beyond dissatisfied with Massage Envy’s business ethics and their lack of backbone to do what is right. It may be my new goal to let everyone I know know where NOT TO GO. After getting a less than mediocre massage in September, I came to find out that my HSA account was being drafted monthly for bi weekly massages (about $100 a month). This came to my attention in late October in which case I called and the management said that I could receive “credits for my massages” but not my money back. I requested that the auto drafts be stopped and to have the credits put into my account.Two weeks ago when looking through bills, I found another Massage Envy bill dated for the end of December! Looking into it I found that nearly 300 by now had been taken from my HSA. - after calling Massage Envy I was told that I could get a call from a manager in the following hours or day and that the reason for the continuous draft was a switch in management at that time. They also said that I would be getting a refund for the drafted amount shortly. That was 2 WEEKS AGO. I have called nearly 20 times trying to get ahold of someone to get this all resolved (5 times today) and my calls have not been received.All I can share is my experience and with that being said so far all I have dealt with is terrible customer service. Processing errors. Over priced massages for what is given. And a feeling that as a customer I do not matter.I would love to just get my issues resolved. This is ridiculous.
-
January 2024 by Sharon Miller
Really enjoyed my second massage here.
-
January 2024 by Jeremiah G
I’m not going back. Really disappointed with this place. First, my massage was fine and everyone was polite. No problems there. The issue is the money grubbing. I have to pay $15 for lavender smells for an $180 massage? Then I go to tip and you charge ME a “convenience fee” to tip?? Mind you a 90 minute massage is somehow only 80 minutes of actual massaging. The first five minutes are relentless upsells for odors (that should be free) and other services.Then the suggested tips are in the ~30 percents?! I don’t mind leaving a solid tip but the fact I have to pay for the tip and then you’re asking a frankly egregious amount for it. Maybe this is just how all massage places do it now, and if it is, then I guess I recommend this place because the massage was good and people were nice…but I think I’ll stick with a massage chair if that’s the case.
-
December 2023 by Connie Connie
I didn’t attend this location they don’t offer lymphatic massages.
-
November 2023 by Rola Price
It's a hit or miss unfortunately :(
-
November 2023 by Amelia Lee
I haven’t had a bad massage at this ME location. Front desk staffs are welcoming and kind. My massage therapist was Lini last week. She was absolutely amazing! Will be back soon!
-
October 2023 by Salem Goodman
Great front desk employees. One particularly helped me find a new therapist that would be exactly what I needed. Eric provided a very relaxing massage with perfect pressure! Thank y’all so much!
-
September 2023 by Tammy Gogna
Allen ME has some of the best massage therapists I've been to. Today my appt was with Judy and she did not disappoint one bit. She was thorough, listened, and HEARD my requests of where my problem areas were, and left no knot untied in my body. She is so strong for someone so little. Judy knew when to give deep/firm pressure and where to lighten up. I strongly recommend seeing her... just left a few times open for me ☺️
-
August 2023 by A M
This place is so ridiculous on so many different levels. Was charged 50% of cost because I moved my appointment ahead of schedule by 4 hours of my original appt on the same day. However Allen have cancelled on me several times and I have never been offered anything if the therapist does not show. I need to stop doing business with this location and go else where. They just do not have common sense at this location.
-
August 2023 by Carlene Smith
I am so happy that Lini came back. She is the reason I come to this location. Lini gives the best massage and experience I have ever had! Lini is my perfect masseuse Also, Aliyah in the front office is terrific. She helped get my email back on track! Aliyah is a beautiful young lady who is very helpful. I love this place!!!
-
May 2023 by Alyssa Montelongo
I recently became a new member of Massage Envy in March and enjoyed going to the Allen location. I made an appointment on Monday for Tuesday (May 30th) evening at 6pm. They called that day and confirmed. I get to the my appointment at 6pm and the appointment was cancelled because the massage therapist was sick. They did not call and leave a voicemail stating the appointment was cancelled. That was uncalled for. After work I was excited for this appointment and I get there and find it is cancelled. I am not upset about the massage therapist being sick, I completely understand things happen. What I am upset about is not being notified. If I was notified I could have made an appointment at a different location. All they said was "sorry there was not a voicemail left", do you want to reschedule for a different day. They could have at least offered a free additional add on service. I am very disappointed. I most likely will not be going to this location again.
-
May 2023 by brooke leblanc
I recently visited this luxurious Massage Envy location, and I can honestly say it was the most indulgent experience I have ever had. Delise, the lead esthetician who treated me, was amazing - she performed a microderm infusion that left my skin feeling incredibly hydrated and clean. But that's not all - I also had the pleasure of getting a massage from Heather, the lead therapist, who was a miracle worker! She was able to ease my discomfort and tension with her skilled hands and soothing energy. To top it all off, I decided to add on the CBD enhancement to my massage, and it was truly amazing. The CBD helped to deepen my relaxation and soothe my muscles even more. The spa itself was stunning - the atmosphere was peaceful and serene, and the staff were all very welcoming and accommodating. I would highly recommend this spa to anyone looking for a truly indulgent experience, and I can't wait to come back and see Delise and Heather again!
-
April 2023 by Danny Hooper
Rachel and Jennifer are my favs here at the Allen Massage Envy..I have had many massages over the years and I can truly recommend these two ladies if your trying to decide on who to select for a massage.
-
April 2023 by Dave Robertson
I really like Massage Envy, from the moment you walk in, it is a relaxing experience.Jennifer is awesome! She understands needs and responds well. I will certainly go back to her next time, and recommend her to anyone.
