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July 2024 by S C
Brandon at Lowe’s in Allen helped load up my cart with 6 boxes of carpet tiles as well as transfer the boxes into my car. He was proactive and very helpful with assisting me to the aisle where the carpet tiles were located. He waited for me to pay for the products so he could help me load up my car. I was in a rush because the contractor was waiting for me to purchase the carpet tiles so he could install them the same day. Excellent customer service, friendly, professional, and I highly recommend Brandon if you need help looking for items in the store. Thank you, Brandon for your excellent service on June 30, 2024!
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June 2024 by Yolandra Huff
My husband and I recently purchased an allen + roth 11ft Cantilever Patio Umbrella from your store on Saturday, June 15, 2024. I must express our disappointment with the service we received during our visit.
Firstly, the store was noticeably understaffed, which made our shopping experience challenging. We had difficulty locating a cart to transport our purchase and were left to load the umbrella into our truck without any assistance. Although the service team member who initially assisted us was polite and tried to be helpful, it was evident that they were overwhelmed, as they were also attending to another customer's needs simultaneously.
Furthermore, despite purchasing a 3-year extended warranty for the umbrella, we were unable to receive clear instructions on how to activate or utilize this warranty should any issues arise in the future. This lack of information left us feeling uncertain about the support we can expect after our purchase.
We believe that good customer service is crucial to a positive shopping experience, and unfortunately, our recent visit did not reflect this standard. We hope that you can address these issues to ensure that future customers do not encounter similar frustrations.
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June 2024 by Timothy McNally
Store is well designed and competitively priced, Connie in appliances is a wealth of knowledge and extremely helpful.
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June 2024 by Daisy Garcia
I made a purchase of 2 storm doors about a month ago. I applied for a credit card that we were interested for the promotion which was no APR for 12 months. Associates also offered us we will get a 20% discount or $100 off on a certain amount which we said yes why not. After reviewing my credit card statements, it turns out they are charging me APR. After speaking with the bank, they told me the 0% APR for 12 months OR 20%/$100 off can only be applied. I can only choose one not combined. That was not the conversation I had an associate or someone with customer service. So now I have to take an extra mile and visit them to have them fix it and redo the whole transaction. If an associate is going to sale learn before you offer or just simply dont get involved. Its already frustrating having to do this again. I never shop at Lowes and will never come back after my first experience.
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June 2024 by KD R
I was at the store trying to buy pvc pipes and get them cut. I reached out to customer service desk and they called for someone to help me. Frank (store manager) shows up after a while and instead of helping me, ends up helping another customer who came after. Spends 10 mins with him and then as he gets free learns I need help cutting pvc pipes (10 count). At first starts saying, they dont cut in this store. But when I said, I was here yesterday and they cut for me, he starts looking around. I had to show him the tool another associate used to cut a day before. Then he looks at the pipes and says he doesn't hv time. I mean does he even value customers time? kind of feels he was lying right from the beginning to avoid work. He can spend 10 mins on prev customer but doesn't hv time for another. If manager is this way, wonder how else his team is!
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June 2024 by Jonathan Harris
This store will not honor the craftsman warranty. I was told that the craftsman lifetime warranty for wrenches was only 30 days and I had to have a receipt. The manager refused to come talk to me and I tried calling 4 different times and no one would answer the phone.
Update: I called the corporate line. On the third time I finally got someone who knew what I was talking about. He found in the internal documents how an employee should process a craftsman tool exchange like you could do at sears. Unfortunately it was not public and they wouldn’t share it with. So I have to get an employee at the store to call the corporate office and ask them to review Case# 58604606 and they will explain to the employee how to do their job. So much work that I have to do. I think it’s time to scrap craftsman and go with Pittsburgh tools. No reason to pay 4x as much and be hassled and have to get someone to do their job.
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June 2024 by Brihan Browne
Always helpful, friendly staff. I rarely go away without finding what I was looking for.
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June 2024 by Clarissa Kemp
DO NOT BUY EXPENSIVE ITEMS FROM LOWE'S... When I bought an open box lawn mower, I was told I could return it within 30 days. When I tried to return it 10 days after purchase, I was told by a "supervisor" that they only issue returns if the box is unopened and factory-sealed, but THE BOX WAS ALREADY OPENED WHEN I BOUGHT IT AND IT WAS ALREADY USED WITH GRASS ALL OVER IT; I didn't even use it. The "supervisor" said that the only way she would give a refund is if the item is returned the same day, despite the 30-day return policy, and even then, she MIGHT refuse. The store didn't refund my money because the lawn mower was used, but I DIDN'T USE IT, THEY SOLD IT TO ME USED. So they accepted the first buyer's used lawn mower return, but told me I was SOL.
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June 2024 by Charles Relyea
They charged me $241 extra because my dishwasher installation required longer hoses than I paid for with emthe machine. So, $100+ to connect 2 sections of hoses together, and they didn't even buy the hose! One HAD to be one approved by the manufacturer - I replaced the old machine with the same make. What's the difference on a drainage hose?! The installer just told me he makes $40 to install the machine. He doesn't get any part of that $241. It all goes to Lowes - for what? It wasn't parts or labor! Rip off. Will not use them again.
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June 2024 by Golden Kraken Enterprise-Photography
Went in and was greeted quickly by employees, who directed me right to what I needed and was able to get back on the job.
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June 2024 by Joy Joy
This review is for Jim Burghard in the counter top department in Allen. He is wonderful to work with in helping me replace my countertops. He helped me when I got anxious during this process.
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May 2024 by Barry Lott
Always have what I need!
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May 2024 by Olivia Rose McDermott
All the tools and plants you could possibly pick up in your vehicle plus more, it's perfect for a Saturday get away.
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May 2024 by H Marsh
The home improvement store across the street didn't have a register open in their garden center at 8am on a Tuesday, and I needed 2 flatbeds worth of plants. They asked me to navigate outside for my purchases and checkout inside as they didnt have staff. I had a lot to get, so was disappointed. Hauling it back and forth wasn't part of my shopping plan.
I decided to try Lowe's Garden Center for the first time, and wasn't disappointed. I was greeted by a cashier at 8:10am arrival, 2 associates in the garden area willing to help me, and I saved money! I spent $500 last year across the street last year, and found equally beautiful arrangements for less. The service was amazing, and all staff were friendly. I purchased pre-made arrangements and transplanted them at my home. These ranged from $40-$60 each, and I feel all will do well for the summer. Headed back to buy mulch at Lowe's!
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May 2024 by Craig Grilliette
Typical big box store with the typical staff who really do not help out their customers
