-
December 2023 by Kristin Carter
The manger of this pharmacy his name is Jared is beyond rude. We had a issue with Maha (he said this was her name) at the window and I called to tell him.. he proceeded to argue with me and tell me that he didn't think she was rude etc. I told him I didn't understand how he could sit on the phone and argue with me as a costumer. He told me that his pharmacy was doing the best it ever has been and basically he didn't need our business. My entire family gets there meds from here. He then laughed at me when I told him I would be calling to complain on him and the way he handled this conversation. He LAUGHED. I do not think that any of this was funny nor will I be stopping with this review. I have already complained to management and I will be calling corporate. There is never a need to laugh at someone and make them feel small. Jared, I hope you learn some costumer service skills because...you are not doing well at all.
-
October 2023 by Guy H.
I'm done with Kroger and for good reason. After my experience with the other Kroger yesterday I truly can't believe the same thing happened one day later at a different store.Went in again,for the convenience,to grab some juice. Incidentally saw Beyond Beef on sale for $5.99 each,buy one get one free! Sold.Now,remembering what happened yesterday with the price confusion at the other store,I snapped a quick photo,( evidence) just in case.Again,checked out and looking at my receipt as I walked out noticed,I'd been charged $9.99 not $5.99!So I swung back in and told the checker. After looking at it a few minutes said she couldn't do anything and sent me to customer service! I use that term loosely!I've been thru this ballet before and with this same person. Bottom line she said( looking at my photo) it was probably in the wrong place. I suggested that's a problem but not mine. Looking at the price and the product right behind it..$5.99 is the price the customer ( that's me) thinks it is. She ask me to look at it. I pull it out of the sack and she says,I'll have to go back there and look.After literally 5 minutes she comes back and says,yes it's in the wrong place. I ask if it's store policy to give the mismarked price. She avoids the question. I ask to talk to a manager. She pages one. I wait.Lady manager come,says yes, correct that for him. Smiles at me and says thank you. That's the way it should have worked from the start!Sorry for the rant but, hard to believe. Take a look at my photo,you be the judge. Combine this with Krogers use of Artificial Intelligence Spying on self check,no thank you.I'm outA Huge Enormous, Robust...Don't Go!
-
October 2023 by Trisha Z.
Got my first paycheck and wanted to cash it here. The lady at the desk was rude from the get-go. I gave her the check and my passport and she said I needed a driver's license to do so but on the Kroger's website, it says I could bring in a passport. If she was really telling the truth, then that's fine but when I showed her what the website said, she told me, "I need a driver's license. Don't believe everything you see on the Internet." Kroger, why do you even hire old people lol
-
August 2023 by Leanne F.
This is the absolute best Kroger around! They have one aisle that always has major mark downs on both food and non-food items. The employees are kind and helpful, you can always find a good deal on almost any aisle. Their produce section is well-maintained and well priced. I've never been to a store that has so many great markdowns all over the store. There is a Tom Thumb two minutes from my house and I will never go there again. Such rude grouchy employees and over priced food. Everyone at this store is helpful and has a smile on their face! I'mSo happy to have this store in my neighborhood!
-
June 2023 by Juan Echevarria
I've been going here for a few years now and they have been great. Always get good service from the pharmacy staff and the pharmacist. Glad I switched from walgreens.
-
June 2023 by Dania G.
Thank you Adam!!! Successful pick up order with care and attention! Brought my eggs up front too! Definitely coming back to the Allen location.
-
June 2023 by Avani Patel
I went into this Kroger just a few minutes to get some sandwich deli, and the lady that works, there is the most rudest person I have ever met. She talks to you like you’re trash and always has a really bad attitude and is never smiling. I just don’t understand if you don’t enjoy your job don’t work there.
-
January 2023 by Alexis L.
If I could give this place zero stars I would. Today I had a very unsettling experience here... I bought cupcakes from the bakery, got home and realized just how old and stale these cupcakes were. It was ridiculous and completely inexcusable to have those for sale. I called management and was told I could not bring the cupcakes back until the next day due to the fact that the fresh will not be made until then. So when I think to myself that the cupcakes I got were so old already and that the store left them out another 24hours after me. Completely lazy and inconsiderate for the person consuming. I then felt like I was questioned when returning the cupcakes and almost like they had an attitude with me over their mishap..completely insensitive.. the lady manager was very nunprofessional doing things like storming off without asking me to follow her... not saying your welcome when I said thank you and also pinning the blame on me.... She also explained something very disturbing.... She said that the cupcakes are kept for 5 days and then discounted. So to think I bought cupcakes that could possibly be up to 2 weeks old. I had them less than 48 hours and they had already gone mold!!!!!!!!!!!
-
August 2022 by J H.
Goldie was wonderful! She noticed my son and I shopping the flower section and took interest in my son. Was very kind to him and gave him a balloon, making his day! Thank you Goldie, I will visit this location more often just because of your kindness :)
-
August 2022 by Caitlin G.
This store has gone down hill. Sadly this used to be the only grocery store I shopped at. But lately I refuse to shop here. It is always very DIRTY, low on everything. On organized and NOT TAGGED CORRECTLY. Several times I have put an item in my cart based on the sale price, and when going to check out WITH MY CARD it is not on sale, and they refuse to give it to me at the sale price when it is marked incorrectly by the store...Another problem I have had was with online orders, when I get my order I am either missing an item or more than 2 items are EXPIRED. I never have this problem at any other Kroger store or Tom Thumb's. It's sad to see this certain store go downhill so fast.Management needs to do better.
-
April 2022 by The Couch Couple TV
We shop and buy from Krogers and their pharmacy. Prescriptions are usually much less than all of the other local pharmacies. The service is excellent always. We are the Couch Couple and we recommend Krogers!
-
April 2022 by Amanda R.
I like Kroger. It has almost everything I need! That's a nice surprise.I only wish they had additional cashiers. However, sometimes they will pull you over to the 15 item minimum and that makes me look like a douche. All those folks that appear at the checkout think I was the one that can't read. Me and my 5 ton basket of food. Just don't get mad and shoot me in the parking lot. It's not my fault!Too many folks with really short fuses behind me. Anyhoo, Kroger has almost everything anyone would need. They do have delivery options if you're interested. April 2022
-
March 2022 by Linda Ronstaddt
One of the worst pharmacies ever.Can’t get anyone to pick up the phone, or when they do you get someone who is not helpful and repeatedly says they don’t know when you ask questions. And when you ask to speak to someone else to receive the help you need, they won’t let you.Prescription says it’s ready when it’s not.They’re always busy so there’s a line. I’ve waited 20 minutes before just to get to the counter and find out my prescription isn’t ready although we received a text saying it was.Sometimes they’re closed when they shouldn’t be. Sometimes they open 20 minutes late.How do people ever use this pharmacy and actually get their medicine? We will be taking our business elsewhere.
-
December 2021 by Ryan D
Went with my daughter to Kroger after she gathered up lose change to get some of her favorite snacks. Person in charge (Joe) would not take my pennies saying simply "I'm not counting 100 pennies." I'm not certain what corporate policy is but I'm pretty sure they still accept cash.
-
December 2021 by Rachel Kim
Came here on Tues 11/16 at 5:38 pm and pharmacy was closed. Google maps states they close at 8 pm today.Please either update your business hours or be open during said business hours.
