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March 2024 by robert bensinger
Anywhere but this location. Elderly staff, didnt want to do my taxes. Office Mngr. heard my complaint, and was receptive. This was a nightmare from the time I walked in. The only good thing was Marion(tax preparer) didnt want to do my taxes, and had me come get my documents with no charge. I am sure there are other H and R locations that might be better. Good luck!
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May 2023 by Rochelle Carter
Office staff, on the whole, was elderly and they bickered with each other frequently about how to best handle my issues. This was both unprofessional and embarrassing to hear them speak so rudely to each other well within earshot of other customers sitting in the cubicles. I had recently done my own taxes online via the H&R Block website unsuccessfully (for the third year in a row) so I decided to see if a "tax expert" could help me solve the ongoing issue that no one at the IRS, social security office, or via telephone could... 90 minutes later, with me having to remind the preparer that I qualify for the teacher tax credit, the exact same documents I had done for myself were printed out and I was charged $240 for my time and their combined efforts. I went and mailed everything to the IRS office in Austin and patiently waited. Last week, I got everything returned to me from the IRS office with a Form 3531 "Request for Signature or Missing Information to Complete Return" attached. I spent $240 and 90 minutes of my time to have learn that the H&R Block employee didn't even bother to have my sign my forms by hand before sending them off. This is the second time I have spent money in the last three years for H&R Block tax assistance and yet again, I have nothing to show for it. This is a 'burn me twice' scenario, and I will never use H&R Block tax preparers or their software products again. My trust has been completely lost.
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March 2023 by Randy Barber
I felt like Marion really cared and he had a lot of knowledge. Very kind and a humble man.
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October 2022 by Mary Loew
We have been using H&R Block for many years and have always been very satisfied with the friendly and professional manner of the Analysts.
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August 2022 by Chris Owens (Cowens956)
My tax professional her name is Cat has always been very helpful this is my 3rd year doing my taxes with her. We moved to a different city 40 miles away in a different county and still came to her even though there was an hr block 2 minutes from our house just because We trust her and we know what she is doing.
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April 2022 by Genet Ayele
fast service. It took me 15 minutes all process. Love it.
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February 2022 by Christopher Owens
My tax professional her name is Cat has always been very helpful this is my 3rd year doing my taxes with her. We moved to a different city 40 miles away in a different county and still came to her even though there was an hr block 2 minutes from our house just because We trust her and we know what she is doing.
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October 2021 by Haidar Khalil
Unbelievable customer service, the person who assisted me was an extremely nice lady by the name of Sarita Nagaich. She was wonderful and extremely helpful. Got my taxes done quickly with no issues what so ever, definitely recommend this spot.
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July 2021 by Hope Newman
I would not recommend this office! I called in for help and talked to Sharon Fowler. She discriminated against my accent and talks down to customers as if customers are not on her level. Discrimination is unacceptable and treating customers like we are "lesser than" is unacceptable! Businesses including HR block need to clean up and act more professional!
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July 2021 by Leland Batiste
Do not go here. front desk lady has NO motivation to do her job right. She charged my card twice and made me start a claim with my bank instead of knowing how to charge me a refund. This claim has taken longer than it did the IRS to cash my check. Super rude and had almost 0 knowledge. I almost never leave bad reviews but this one was worth it. Go get your self a tax professional, these ppl aren't it. H&R block if you see this and want to help ill change the review.
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July 2021 by Debra Porter
The lady who did my tax great personality.
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July 2021 by rene laningham
very happy with the service we get each year
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June 2021 by Joe Chambers
Fast service and I fell like they did a good job.
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May 2021 by D Z.
Sandra Gillum is AWESOME. She got me at least an extra $1k more than what I had gotten through Turbo. She works at other locations so ask where she might be. She's on point.
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April 2021 by Mike Sandlin
The service I received was excellent. The advisor was very knowledgeable.
